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The Remedyforce Customer Success organization has heard some requests from our Remedyforce customers for refreshed and/or updated content and additional online Remedyforce Training courses. We heard you loud and clear and so we acted! We are very excited to announce our refreshed Remedyforce web based training course offerings in our Remedyforce Online Training Series!

 

As more courses are refreshed and added to the education site, I’ll be blogging about it to ensure our customers are receiving the latest and greatest information. Therefore, stayed tuned to our Remedyforce Communities site for future updates.

The latest and greatest available courses are as follows:

  • BMC Remedyforce: Fundamentals for Administrators – Part 1
  • BMC Remedyforce: Fundamentals of Incident Management & Problem Management
  • BMC Remedyforce: Fundamentals of Change Management & Release Management
  • BMC Remedyforce: Fundamentals of Service Request Management
  • BMC Remedyforce: Fundamentals of Service Level Management

 

As a reminder, all our web based training courses are self-paced and available to you at no cost. All you should do is simply log onto your BMC Academy account. If you have not previously set up a BMC Academy Account or taken any of the web based training's, you can create an account through this link: https://webapps.bmc.com/profile/register. If you have any questions about your BMC Academy Account or have trouble logging in, please contact education@bmc.com or your Remedyforce Business Relationship Manager.

 

Now let’s review the five new courses in some detail to help you consider who might benefit from taking the courses by reviewing the content descriptions of each of the courses.

Once you are logged into BMC Academy, you can navigate to the search junction and enter “Remedyforce fundamentals admin” and the BMC Remedyforce: Fundamentals for Administrators – Part 1 (WBT) will automatically retrieve the course -

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This online course explains the perceptions and processes related to the administration and configuration of BMC Remedyforce. These concepts and procedures will help Administrators to use the application and configure the essential settings for an organization.

 

The second in our series is the BMC Remedyforce: Fundamentals of Incident Management & Problem Management (WBT). In the search junction input “Remedyforce fundamentals incidents” and it will automatically retrieve the course –

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This online course is designed and recommended for BMC Remedyforce Service Desk staff users. This self-paced course introduces participants to the features of Incident Management and Problem Management and explains the concepts and procedures of Incident Management and Problem Management processes. These concepts and procedures will help staff users to create, manage, and work with Incidents, Tasks, Broadcasts, and Problem records in BMC Remedyforce.

 

The third in our series is the BMC Remedyforce: Fundamentals of Change Management & Release Management (WBT). In the search junction input “Remedyforce fundamentals change management” and it will automatically retrieve the course –
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This online course is designed for BMC Remedyforce Change Managers. This course introduces participants to the features of Change Management & Release Management and explains the concepts and procedures of Change Management & Release Management processes. These concepts and procedures will help change managers to create Change Requests and Releases in BMC Remedyforce.

 

The fourth in our series is the BMC Remedyforce: Fundamentals of Service Request Management (WBT). In the search junction input “Remedyforce fundamentals service request” and it will automatically retrieve the course –

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BMC Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the service needs of many departments. This online course explains the concepts and procedures of Service Request Management. These concepts and procedures will help Service Desk Staff users and Change Managers to create Service Requests in BMC Remedyforce by using Request Definitions.

 

The last in our series is the BMC Remedyforce: Fundamentals of Service Level Management (WBT). In the search junction input “Remedyforce fundamentals service level” and it will automatically retrieve the course –

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This online course explains the concepts and procedures of Service Level Management. These concepts and procedures will help Service Desk Managers and Change Managers to create and manage agreements and configure service targets in BMC Remedyforce.

 

If you have any questions about Remedyforce training opportunities or Remedyforce in general, please contact your Business Relationship Manager or the Remedyforce Customer Success Team at RemedyforceSuccess@BMC.com. Happy learning and drop us some feedback if you want us to consider additional online courses!