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Happy Friday!

 

Summer 17 was pushed out to Production ORGs as per the Remedyforce maintenance schedule. A quick reminder based on some of the BMC support cases raised - there are post upgrade steps to be completed. I noticed a bit of a trend with the cases citing "Insufficient Privileges" --

 

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Here is the link to the step by step guide from our online documentation with respect to permissions!

https://docs.bmc.com/docs/remedyforce/201702/en/configuring-profile-level-permissions-after-self-upgrade-or-automatic-upgrade-679715236.html