Its been a bit of a busy week for us here at Remedyforce.  We got an opportunity to get some of our teams together for a week long meeting in Tampa!  Your BRMs (Business Relationship Managers) along with Operations, Product Management, and others all had a chance to work on upcoming initiatives while catching up and looking for ways to help you get the most out of your Remedyforce investment. 


Here's a picture of the crew:


IMG_0689 (002).JPG


That's Richard Would in the back row looking behind the boat.  We're still not sure "what" exactly he was looking at...but there's always one in every crowd isn't there? 


Anyway...without further ado...let's get to the Tech Update for August 2017 shall we?


Get Ready for Salesforce Winter '18

I know..I can't even imagine winter at this point, although the conference room in Tampa just about froze this Texas girl!


Key Dates for Salesforce Winter '18:

August 17 - Sign up for a pre-release environment (typically this is partners who sign up for pre-release environments)

August 21 - Preview release notes are published

September 8 - Sandbox cut-off date

September 8 & 9 - Sandbox preview weekend


See Page 5 for all the details.


Upgrade Production Instances to TLS 1.1+

Saturday, August 19th, the following instances will have TLS 1.0 disabled on them:


NA6, NA18, NA21, NA28, NA29, NA31, NA57, NA58, NA64, NA68, NA79, CS1, CS15, CS16, CS23, CS24, CS25, CS27, CS28, CS32, CS33, CS40, CS42, CS45, CS66, and CS67


See Page 6 & 16 - 18  for details.


Default Certificate Retired on August 7, 2017

Just a reminder that on August 7, 2017, Salesforce's default client certificate ( was set to expire and for security best practice reasons they have decided to retire the use of this client certificate.


Details can be found on Pages 19 - 20.


Instance Refreshes

Upcoming instance refreshes are:


Sunday, September 17, 2017 (12:00 a.m. - 4:00 a.m. US Pacific Time): NA2, NA18, NA22, NA23, NA41


Sunday, September 17, 2017 (12:00 a.m. - 4:00 a.m. JST (Saturday, September 16, 2017 from 8:00 a.m. - 12:00 p.m. US Pacific Time): AP2


Saturday, October 21, 2017 (7:00 p.m. - 11:00 p.m. US Pacific Time): NA28


See Pages 8 & 22 - 26 for details.


Sign-up for Trust Notifications Now!

Did you know you can now subscribe to all trust notifications regarding your instances (both Production and Sandbox)?  Well, now you can!  Check out the Trust Notification User Guide which will walk you through getting signed up for notifications. 


See Page 9 for details.


NEW!  Plan and Prepare for Org Maintenance & Releases Site

Check out Salesforce | Success with Salesforce - Plan and Prepare for Org Maintenance and Releases.  The site has valuable resources on Instance Refreshes, Major Releases and more!


See Page 10 for details.


Continuous Site Switching & Secondary Instance Migrations

Salesforce continues to work at making sure their infrastructure is safe, secure, and solid.  As such they are implementing a new Continuous Site Switching program.  Details can be found here


See Page 11 & 12 for details as well as the upcoming schedule for the next 4 months!


Feature Retirements

See Page 13 for details, but the two that our customers need to be aware of are:


  • Salesforce Classic Mobile App to Retire on December 1, 2017 (See Page 29)
  • SOAP API Legacy Versions will retire in Summer '18 (See Page 28).