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A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Remedyforce are excited to share a fantastic picture showing the ever evolving Remedyforce Ecosystem !

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The picture above shows all the great integrations that Remedyforce has with other complimentary products. We continue to add partners to this picture to help our customers extend the use of Remedyforce within your company !

 

We are continuously building out the ecosystem around Remedyforce. Some of them are BMC offered, meaning that the necessary scripts, built-in connectors and configuration files are offered through BMC. Other native integrations can be configured within the Remedyforce administration interface. For custom requirements, Salesforce and Remedyforce offer a wealth of examples to build out integrations using web services.

 

This time, we’d like to showcase 'Cloud Coach' that helps expand the use of Remedyforce.

 

Managing Your IT Project Funnel

Managing your IT department uses skills you didn’t think you’d need again after passing your Econ class in college. Now, you find yourself balancing the demands of the company with the supply of budget and time to meet those demands.

 

Demand Management

Each year, you sit down and build annual plans, aligning structured upgrades and new projects with the strategic goals of the organization. You leave time for unplanned projects and special requests - because we all know, nothing goes quite according to plan.

 

Unfortunately, those additional requests don’t march into your queue in a nice straight line. They come in from emails and help desk tickets, meetings, and quick hallway conversations. Those requests are typically incomplete, missing details about business impact, budget, and timeline.

 

By capturing those requests in a centralized ITSM system, you can begin to build your IT project funnel.

 

Scoring & Prioritization

One benefit of centralizing requests in your ITSM is the ability to score and prioritize requests. Since part of the IT economy is allocating limited resources, you need to give attention and resources to the project with the greatest strategic impact.

 

One of the easiest ways to do this is through a scorecard approach. With a scorecard, you can weigh the benefits like impact to the organization against the financial and time costs.

 

When prioritizing projects, also consider where they fit within your project portfolio. While one project may have a lower score overall, it may contribute to a high visibility strategic goal, which means you need to give it more attention.

 

Approval Process

Once you’ve determined the highest priority projects, it’s time to send your projects through an approval process to confirm executive buy-in. If you’re managing a team of program or project managers, the approval may go to the VP of IT, CIO or CTO. For smaller teams, the executive team may be part of the approval process.

 

Whether you have a single step authorization or a multi-level approval process, it’s important to have a streamlined system to give stakeholders all of the information they need to make an educated decision.

 

An Integrated System

A well-integrated ITSM system can give you the tools you need to streamline this the entire IT project funnel process, giving you a centralized location for all of your IT project demand intake.

 

As a BMC Remedyforce user, you can enable this by adding a project management tool, like Cloud Coach, to your existing IT infrastructure. Of course, Cloud Coach doesn’t just help you with your project intake; it also provides a full suite of tools for project execution. Learn more about how you can integrate project management with BMC Remedyforce at our free webinar on Thursday, August 31. Register now >>