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We plan to address usability of Self Service 3.0. If you have specific use cases that are currently difficult to implement in Self Service 3.0, please send an email to We have already reviewed ideas on this portal for new feature requests. What we are looking for is specific use cases related to your requests for enhancements.


Please note that the baseline is the Winter 17 release of Self Service 3.0.



Nikhil Deshpande

Remedyforce Product Manager

BMC Software