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This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Request Definitions, you may benefit from what these videos have to offer.

 

Note: This video series was designed to be viewed in order so that you can better capture the idea and follow the flow that was chosen.

    

    

Video

Title

Duration

Links

Video 1

Introduction and Terminology

5:44

view

Video 2

How to Plan (Frontend/Backend)

13:22

view

Video 3

Hands on – Planning (User Story)

8:15

view

Video 4

Creating the SRD (Required fields, Templates, Entitlement, Display Options)

16:48

view

Video 5

Creating the SRD (Input Questions)

15:09

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Video 6

Creating the SRD (Task Templates, Fulfillment Tab and Testing)

12:57

view

Video 7

Adding an Approval Process

13:04

view

Video 8

Adding Service Level Agreement

12:16view

 

Resources:

1- How to edit the Remedyforce Custom Label in Self Service (blog post)

2- Service Request Workbook (see below)