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So, did your team make it into the Superbowl?  Mine didn't; but then again, I don't have a favorite NFL team.  I'm an NCAA football girl myself.  How about that Championship game eh?  I know one particular Remedyforce Director of Business Relationship Managment (Jason Baldree) who was over the moon for that Clemson win!  Tigers!  Rawwwrrrr!


However, I digress.


Hot off the press we have for you the Salesforce January 2017 Tech Update!


Get Ready for Salesforce Spring '17

Salesforce is getting ready to for their Spring '17 release.  You may already have a Sandbox or two that has been upgraded to Salesforce Spring '17.  Current dates are:


Friday, February 3, 2017:

Related Instances: NA6, NA7, NA8, NA17, NA18, NA22, NA28, NA29, NA31, NA38, NA29, EU5, EU11


Friday, Feburary 10, 2017

Related Instances: NA3, NA4, NA5, NA16, NA21, NA26, NA32, NA33, CS33, EU1, EU2, EU3, EU4, EU6, EU7, EU9, CS82, CS86, CS89


Saturday, February 11, 2017

Relates Instances: NA2, NA13, NA14, NA15, NA19, NA20, NA11, NA23, NA24, NA25, NA27, NA30, NA34, NA35, NA37, NA41, NA42, NA43, NA48, AP0, AP1, AP2, AP3, AP4, CS1, CS6, CS8, CS10, CS16, CS18, CS22, CS24, CS30, CS40, CS43, CS50, CS60, CS52, CS62,


For more specifics around times, check out  They have changed the site a bit, so once you're on the site click on Learn More under System Status.  Click Status next to   On the right hand side you'll see a calendar under Maintenance.  Click the day you're interested in and the column refreshes with the updates for that date.


Additionally check out page 4 of the attached for additional details around the upcoming Salesforce Spring '17 Release.


Upgrade Production Instances to TLS 1.1 on March 4, 2017

March 4, 2017 Salesforce will require all incoming and outbound connects to Salesforce to support TLS 1.1 or higher.  This includes browsers and API connections.  See our following blog posts:


March 4, 2017: Are you ready? Salesforce to Permanently Disable TLS 1.0 for All Production Orgs!


Salesforce TLS 1.0 Disablement: Are you ready?


Additionally see pages 5, 13, & 23 - 24 for all the details.


LockerService Adds Content Security Policy in Spring '17

LockerService enhances security by isolating individual Lighting components in their containers.  Salesforce will be enforcing this on all Sandboxes and Developer Edition Orgs starting with the Spring '17 release.  Should be little to no impact on Remedyforce as we currently do not have any Lightning components within Remedyforce.

Details can be found on page 6.


SalesforceA Becomes Salesforce Admin for iOS & Adroid

You may not have realized it, but Salesforce has an app for Salesforce Admins.  Previously SalesforceA was a single connected app however as of Spring '17, SalesforceA will be separated into two entries for both iOS and Android and renamed to Salesforce Admin.


SalesforceA (soon to be Salesforce Admin) allows Salesforce Administrators to perform essential administration tasks like resetting passwords, freezing users, and assigning permission sets.


Details on page 7.


NA11, NA14, & NA16 Instance Refeshes

As always, Salesforce plans on instance refreshes in order to keep pace with both Technology and Security.


NA11 & NA14 are scheduled for Sunday, March 5, 2017 (12:00AM - 4:00AM PST)


NA16 is scheduled for Saturday, March 18, 2017 (7:00PM - 11:00PM PST)


See pages 8, 14 - 15, &  25 for details.


CS7, CS9, CS10 & CS11 Sandbox Migrations

Salesforce is performing a capacity planning activity by moving sandboxes from one data center to another.


If your corporate network settings or email security filters restrict IP ranges or data center, ensure you're including the current Salesforce IP ranges which was recently updated in January 2017.


Details can be found on page 9. 


Salesforce Classic Mobile App to Retire in December 2017

When we first brought Remedyforce to the Salesforce marketplace, Salesforce Classic was a great way for IT Staff to manage their Incidents via their mobile devices.  Since that time, we have moved to bring Remedyforce Mobility to Salesforce1.  If you haven't made the switch, now's the time to do that before Salesforce Classic Mobile is retired.


See page 10 & 17 for details.


End of Support: Salesforce for Twitter and Facebook AppExchange Package on April 14, 2017

For those who may use Salesforce to support CRM (including Sales and Marketing), be aware that Salesforce is ending support for the Salesforce for Twitter and Facebook AppExchange Package.


See page 20 for details and a link to alternative packages.


Support for IE11 (Internet Explorer 11) with Lightning Experience ends December 16, 2017

IE 11 will not be supported for Lightning Experience.   IE11 continues to be supported for Salesforce Classic.  This change also impacts customers who may be using the Salesforce1 mobile browser app on Windows 8.1 phones.


See details on page 21.