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BMC has developed Content Packs for Remedyforce to enable you to get a jump start on the design and configuration of Service Requests.  Through the use of content packs you can significantly reduce the amount of time it takes to discuss which Service Requests you should use in your organization as the packs contain commonly deployed service requests across our customer base.

 

The content packs are a foundation for you to build on.  Once installed, you can review each of the Service Requests and determine which of these you will utilize in your organization.  Once you've identified those that are relevant for your needs you can then proceed to "tailor" them to your specific implementation.

 

Each of our content packs includes:

  • Templates
  • Request Definitions
  • Services and Service Offerings
  • Service Level Agreements

 

This video walks you through the steps to download and install the content packs.