Join Jon Leighton from our Remedyforce Customer Success team as we take a 3 part look at introducing Service Level Management into your organization.
Part 1 sets the scene that Service Level Management is more than 'just' response and resolution targets and explores some areas you should consider as you plan to implement SLM processes
Part 2 takes a more hands on approach and provides examples of how to setup Service Level Agreements along with Service Level Targets and Notifications
Part 3 (coming soon after Part 2) explores how we can report and present back on the performance of our Service Level Management initiatives
In addition to this video series, Customers wanting to further understand how Remedyforce can help in establishing Service Level Agreements should visit our complimentary Remedyforce Web-Based Training and should review our range of Remedyforce whitepapers.
Thanks for watching our video series and if you have any questions or ideas for future videos, please drop us a line at RemedyforceServices@bmc.com