The Remedyforce Product team is pleased to announce the general availability of Remedyforce Summer ’14.
With this latest release, improvements to the solution are focused on creating an intuitive experience and increasing the productivity of IT through the use of Remedyforce. More specifically, Remedyforce Summer ‘14 delivers:
Extended configuration options for the Remedyforce centralized console introduced in Winter ‘14
Ability to embed self-service components within a customer’s existing portal solution, such as SharePoint.
Self-Service Chat *IN BETA* enabling end users to interact with IT through a chat window and enabling IT to create an incident straight from the chat session
Collision detection and impact analysis improving visibility and improving the execution of changes in your IT estate
New mobile solutions based on Salesforce1 mobile technology
Enhanced integration with MyIT and BMC Client Management
Auto assignment of package license of Remedyforce improves seat license management