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The Remedyforce Product team is pleased to announce the general availability of Remedyforce Summer ’14.2014_summer_aloha_488x326.jpg

 

With this latest release, improvements to the solution are focused on creating an intuitive experience and increasing the productivity of IT through the use of Remedyforce.  More specifically, Remedyforce Summer ‘14 delivers:

 

  • Extended configuration options for the Remedyforce centralized console introduced in Winter ‘14
  • Ability to embed self-service components within a customer’s existing portal solution, such as SharePoint.
  • Self-Service Chat *IN BETA* enabling end users to interact with IT through a chat window and enabling IT to create an incident straight from the chat session
  • Collision detection and impact analysis improving visibility and improving the execution of changes in your IT estate
  • New mobile solutions based on Salesforce1 mobile technology
  • Enhanced integration with MyIT and BMC Client Management
  • Auto assignment of package license of Remedyforce improves seat license management
  • Over 50 customer enhancement requests

 

To learn more about this release please read the:

 

 

We hope you enjoy the new features and capabilities in the Remedyforce Summer ’14 release as much as we enjoyed developing them!

 

Kind Regards,

The Remedyforce Product Team

Chad Haftorson,, Virginia Leandro Haritha Kodali, Seema Joshi, Vinita Gera, Amit Jaiswal, Erin Avery & The Remedyforce development team