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As a new customer, we know there is a level of excitement to dive in and start understanding how you get moving as fast as possible with Remedyforce.  As such, we have tried to create a comprehensive list of the resources that BMC provides to help you on your journey with Remedyforce. If at any point you need help or guidance on where to start please reach out to: mailto:RemedyforceSuccess@bmc.com

 

Depending on your level of knowledge on the Remedyforce product, there are a number of places to help you start your implementation.  The below list highlights these resources and how you can quickly access them:

 

Remedyforce Onboarding Services / Engagement Partners – For most customers, the most efficient means to configure and adopt the Remedyforce product is through the use of professional consultants (either through the Remedyforce Onboarding team or certified delivery partners). If you are interested in speaking with a consulting services representative to help guide you with an appropriate services offering to meet your needs please email:mailto:RemedyforceServices@bmc.com

 

Customer Success – By now hopefully you have met or been introduced to your Business Relationship Manager.  At BMC we are committed to your success and are here to help you through your process to derive the expected value from Remedyforce.  Our Business Relationship Management (BRM) team is here to help you with any post sales challenges, questions or concerns.  They are experienced and professional IT service management resources that can assist with process, technology or organizational transformation challenges.  Any questions or issues can be directed to: mailto:RemedyforceSuccess@bmc.com

 

Education – With your subscription to Remedyforce you are also entitled to training for your administrator(s), staff users and clients. This training is offered via the online BMC Academy system.  The following training modules are available:

  • Remedyforce Administration for New Administrators
  • Remedyforce Quick Views and Dashboard Management for Administrators
  • Remedyforce Reports for Administrators
  • Remedyforce Incident and Problem Management for Staff Users
  • Remedyforce Change and Release Management for Staff Users
  • Remedyforce Configuration Management for Staff Users
  • Remedyforce Service Request Management for Staff Users
  • Remedyforce Service Level Management for Staff Users
  • Using the Remedyforce Self Service Portal for Client Users

To read more information on this training, as well as links for registration on the BMC Academy please visit:/docs/DOC-27539

 

Support – BMC offers online and web based support communications, as well as an online knowledge base for our customers.  As a new customer, you can call the Remedyforce Support team to request access to the online support system.

 

For more information on our Support process and policies and accessing our online Support Central please visit: Support Central - BMC

 

Communities – One of the excellent resources available to all Remedyforce customers is the BMC Communities site. Through this site, customers are able to collaborate with their peers, implementation partners, and BMC employees on questions and best practices.  Additionally, this is a one stop shop to receive product information and watch on line videos on how to perform common product functions.

 

On the BMC Communities page for Remedyforce, customers can also request enhancements to the product through the “Ideas”.  Customer can vote and discuss Ideas and all of this information is reviewed and assessed for future product releases by the Remedyforce team.

 

Take the time and register for the BMC Communities.

 

Remedyforce is Social – Follow us on Twitter at @BMC_Remedyforce, and please join our Remedyforce Service Desk LinkedIn User Group.

 

There are many additional resources, and tools available within the product – including documentation and getting started resources.  If you have any questions or need assistance navigating please contact:mailto:RemedyforceSuccess@bmc.com

 

Please stay tuned as we will extend this blog post into a series that takes you through getting started with Remedyforce and focuses on helping you realize value as fast as possible.

 

Regards,

Jason Baldree, Nancy Hinich-Gualda