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winter14_polarbear_v1.pngLast week we shared a preview of the exciting things to come in the Remedyforce Winter ’14 release and today, we’re pleased to announce the general availability of Remedyforce Winter ’14.

 

With this latest release, improvements to the solution make it easier for you to collaborate with your peers and customers, and help increase the productivity of your IT service teams.  More specifically, Remedyforce Winter ‘14 delivers:

 

 

  • A NEW centralized console providing a single place to manage Incidents, Service Requests, Tasks, Problems, Change Requests, and Releases
  • Updates to the CMDB including simplified reporting, integration, workflow setup/customization, and imports as well as integration with BMC Atrium for reconciliation and normalization
  • Self-service customization options including unlimited branding and logos  and the ability to add custom widgets to Self Service home page
  • Over 100 customer enhancement requests

 

To learn more about this release we invite you to read the Remedyforce Winter ‘14 Release Notes.

 

Please contact BMC Support or your Remedyforce Customer Success Manager to schedule upgrade(s) to your Production and/or Sandbox environments.  Upgrades can be scheduled at 7:00am, 3:00pm, or 11:00pm Eastern time March 25th through April 3rd and April 20th through May 2nd. 

 

We do not recommend upgrading to Remedyforce Winter '14 during the Salesforce.com Spring ‘14 platform release upgrade window (currently scheduled April 4th through April 19th.)  Up to date details on the Salesforce.com Spring ‘14 platform release can be found herePlease contact BMC Support or your Remedyforce Customer Success Manager if you have any questions.

 

We hope you enjoy the new features and capabilities in the Remedyforce Winter ’14 release as much as we enjoyed developing them!


Kind Regards,


The Remedyforce Product Team

Chad Haftorson, Virginia Leandro, Haritha Kodali, Seema Joshi, Vinita Gera, Amit Jaiswal & Erin Avery