With this latest release, improvements to the solution make it easier for you to collaborate with your peers and customers, and help increase the productivity of your IT service teams. More specifically, Remedyforce Winter ‘14 delivers:
A NEW centralized console providing a single place to manage Incidents, Service Requests, Tasks, Problems, Change Requests, and Releases
Updates to the CMDB including simplified reporting, integration, workflow setup/customization, and imports as well as integration with BMC Atrium for reconciliation and normalization
Self-service customization options including unlimited branding and logos and the ability to add custom widgets to Self Service home page
Please contact BMC Support or your Remedyforce Customer Success Manager to schedule upgrade(s) to your Production and/or Sandbox environments. Upgrades can be scheduled at 7:00am, 3:00pm, or 11:00pm Eastern time March 25th through April 3rd and April 20th through May 2nd.