Welcome To the November Issue of the Remedyforce Customer Newsletter


Each quarter the Remedyforce Customer Newsletter provides articles and resources to help you get the most out of your Remedyforce investment. We'll keep it short and sweet because we know you're busy, but we're excited to let you know what's going on in our world as we evolve Remedyforce to meet your ongoing needs. So here's to your success!

Remedyforce Product News


Now Available: Remedyforce Summer ‘13


sum_13_single_rgb.jpgRemedyforce Summer ’13 made a splash when it arrived in late August.  We hope you’re enjoying the over 100 customer enhancements introduced in this release of the product, as well as the new survey capability, updates to the mobile self-service app and the other updates in this release.  To learn about all the exciting features in Remedyforce Summer ’13 read the release notes.


Coming in 2014: Remedyforce Winter ’14 


winter14_polarbear_v1.pngStay tuned to the Remedyforce Community for product previews and more information about new features and release timing.




Remedyforce Customers Creating Success: DexMedia & News UK

Learn how DexMedia is aligning IT initiatives and business objectives with Remedyforce in this exciting new video!



Learn how New UK's use of Remedyforce brings new levels of efficiency to the organization in this report from analyst firm, Ovum.


Visit BMC & the Remedyforce team at Dreamforce, November 18 – 21

df-logo.pngBMC and the Remedyforce team are heading to the world’s largest cloud computing conference, Dreamforce, and we hope to see you there!  We’ll be in the Moscone West Hall and will have product experts on hand to answer all your Remedyforce questions.  And while you’re at the conference, make sure to attend some of the exciting sessions where the BMC team will be speaking.  For a full list of BMC Dreamforce sessions, click here.


REGISTER! First Friday Customer Webinar Series, Remedyforce Survey (December 6, 2013)

Remedyforce First Friday Webinars are dedicated technical deep-dive sessions for you, our valued customers, to experience the many exciting features in Remedyforce. The sessions are candid, and we strongly encourage you to ask questions of Remedyforce experts during the webinar. Initially these sessions are running in North America and recorded for the worldwide audience. The team is working to expand future First Friday installments into additional geographically friendly times.

Register Now: Remedyforce Survey (December 6, 2013)

Register Now: Remedyforce Service Request (February 7, 2014)

View Recordings:
Remedyforce Self-Service & Chatter (September 2013)
Remedyforce Administration (October 2013)
Remedyforce Mobility (November 2013)


Featured Integration Partner – Cloud Coach

CloudCoach.jpgThe Cloudcoach Project & Portfolio Management (PPM) connector for Remedyforce enables you to easily create projects directly from Remedyforce and track of project progress from the one interface. You can assign resources based on skill and collaborate directly on the tasks being worked on, keeping the whole team on the same page.


Seamlessly view project updates, and track the time your team is spending on both ITSM and Project work, so your team isn't jumping from system to system, and your executives have a single point of truth. View a short overview video or register for a free webinar on the 4th December.


Get to know the Remedyforce team – meet Nancy Hinich-Gualda, Remedyforce Customer Success Manager

As a Remedyforce Customer Success Manager, Nancy Hinich-Gualda is passionate about helping you to get the most from your Nancy.jpeg.jpginvestment in Remedyforce!  To help you and other Remedyforce customers create IT Service Management success with Remedyforce, Nancy leverages the knowledge and experiences she’s gained in her 14 years in the IT industry where she has primarily focused on ITIL and consulting services for IT service management solutions.
Nancy is an ITIL Service Manager and she joined BMC in March of 2013. Prior to joining BMC, Nancy was a Services Director for another large IT Service Management vendor where she also worked as an ITIL consultant.  And if you’ve ever attended a PINK Elephant event and Nancy’s name sounds familiar that’s because earlier in her career she worked with Pink Elephant as Director of Marketing Conferences & Events.


Take the Aberdeen Research IT Service Management Survey

BMC and Aberdeen Research are conducting a survey to identify how Best-in-Class ITSM practitioners and users manage IT Service Management to improve productivity.  Click here to take the survey to secure your copy of the findings.