I get to do something different at Dreamforce this year, and I’m looking forward to it. In past years, I’ve presented in multiple breakouts aimed at educating attendees about our Remedyforce product. I talked about roadmap, showed demos, and in general, presented reasons why a customer would want to take a look at Remedyforce as their ITSM solution (and we have folks giving similar presentations this year - learn more about the BMC Sessions at Dreamforce this year by clicking here.)
The session is targeted just below the high level business case and just above technical details. There were many factors that BMC Software considered for years ago before starting our Remedyforce product. It’s safe to say that the factors would be a little different now that we’ve been building on the platform for four years (and now have over 500 customers). I’ll talk about our thought process when we chose the salesforce.com platform, and more importantly, I’ll talk about some of the lessons learned – how we’ve adjusted our approach over time.
This won’t be a coding workshop, but rather it is aimed at the decision making process, and we’ll save lots of time at the end for Q&A. I look forward to the discussion, and knowing Dreamforce, we’ll probably have something new to talk about that helps/impacts the rest of my story.