Earlier this month I shared a preview of the exciting things to come in the BMC Remedyforce Summer ’13 release and today, we’re pleased to announce the general availability of Remedyforce Summer ’13.  We invite you to learn more about the new capabilities in Remedyforce Summer ’13.

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With this latest release, improvements to the solution make it easier for you to collaborate with your peers and customers, and help increase the productivity of your IT service teams.


Remedyforce Summer ‘13 delivers:


  • A NEW survey module to measure customer satisfaction and service desk performance
  • Updates to the self-service mobile application including the ability to browse and submit service requests, manage approvals and browse knowledge articles
  • Recurring record management helps IT Staff plan tasks and changes in advance
  • Multiple enhancements that improve email management
  • New service request & service catalog options which provide more flexibility to administrators and simplify adoptions for business users
  • User experience improvements across records
  • Over 100 customer enhancements based on your product feedback!


To learn more about this release please read:sum_13_single_rgb.jpg



We hope you enjoy the new features and capabilities in the Remedyforce Summer '13 Release as much as we enjoyed developing them!


Kind Regards,

The Remedyforce Product Team

Chad Haftorson, Virginia Leandro, Haritha Kodali, Seema Joshi, Vinita Gera Amit Jaiswal, Erin Avery, John Patrick