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I was reminded a couple weeks ago about a change that Salesforce had communicated, I want to say maybe a year ago. However in speaking with a customer recently, they had forgot about this API Endpoint change communication so I wanted to share on our communities as well! Great links included from Salesforce as well for more information.

 

Salesforce has made some changes that went into effect on April 20th, 2018 that may affect some customers if you have an integration with Salesforce.

 

There is already a KB Article on this : https://help.salesforce.com/articleView?id=000229717&type=1.

 

What is the change?

 

Customers were able to use www.salesforce.com as an API endpoint that would route them to the correct instance. From April 20, 2018, the internal routing has been retired, and any API endpoints will need to be changed if you are using www.salesforce.com. This only applies to API traffic; logging in from a browser by clicking “login” will still work.

NOTE: This change does not impact API calls to My Domain, Instance, or Login endpoints, such as   mydomain.my.salesforce.com, na50.salesforce.com, login.salesforce.com, or test.salesforce.com.

 

What action must I take?

 

Update your integrations to use https://login.salesforce.com as the official endpoint for the Salesforce API. To learn more, please review Updating Hard-Coded References.

 

What will happen if I do not take action?

 

The API will no longer function, and your API calls will result in a “404 (Page Not Found)” error.

 

Where can I find additional information?

 

For additional questions, you can open a case with Customer Support via the Help & Training portal.

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This is a little unusual post, most of my counterparts that post to our community provide great content around how to get more value from the services BMC offer. See Mike Levelier’s impressive video series here on creating request definitions in Remedyforce or discussing the latest enhancements to the service, see Poppi Turlich’s posting on the latest release of Digital Workplace & SmartIT here Engaging with customers as part of communities is a small part of what your Customer Success Manager (CSM) will do. The CSM that you work with has a number of responsibilities but I like to think of the role as a guide for customers that navigates them on their journey. Some customers have a clear destination in mind for that journey other customers need a little more guidance on their destination and how to get there. Interestingly I haven’t come across a customer yet that hasn’t needed a guide or just someone to bounce ideas off from time to time. The CSM you work with has a pool of experience and resources to call up on to help you on your journey, that is a topic for another post though.

Right now, you are thinking where is this going… Well recently I welcomed a new customer to Remedy as a Service and as part of that welcome we discussed some of the aspects of the (CSM) role and this customer asked a couple questions around what other things could I do to help them and this got me thinking. If this new customer has questions then surely other customers have questions or even better ideas about what they would like their CSM to offer that they do not get today, that would help them on their journey. For those customers that have taken the time to read my post, I would love to hear from you with ideas on what would help you on your journey with Remedyforce or Remedy as a Service. Similarly, if you have questions that are keeping you up at night please go ahead and ask them.

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I don't know about where you live....but here in Texas.....

 

30415431_10214161487778923_4360868720781085462_n.jpg

 

I really need it to warm up...the temps go up...then they plummet....then they go up...and then they plummet.  I'm guessing everyone who lives in the northeast corner of the US is feeling it as well...I think they're on their 1 billionth snow storm of the season.  While we all wait for Winter to "finally" leave the party, the Salesforce April 2018 Tech Update is available for our review!

 

Key Dates for Salesforce Summer '18

If you like to keep up with this sort of thing, Salesforce has announced their key dates for their Summer '18 Release.  Pre-Release orgs will be available on April 19th and Sandbox Preview starts around May 4th.

 

Details on Page 4.

 

URL Format Change

Salesforce Summer '18 release introduces a URL format change used by Lightning Experience standard apps, console apps, and the Salesforce mobile app.  We've been testing Remedyforce against this change as it's currently available as a Critical Update and we have found no issues.

 

See Page 5 for details.

 

TLS 1.0 Disablement

Salesforce continues disabling TLS 1.0 across their ecosystem.  TLS 1.0 was disabled on login.salesforce.com starting on April 7, 2018 and will be completed on April 14, 2018. 

 

Details can be found on Page 6.

 

Instance Refreshes

Salesforce continues to improve their infrastructure to keep system performance at expected levels. 

 

EU11: Saturday, July 21, 2017 between 22:00-02:00 UTC (or 2:00p.m.-6:00p.m. US Pacific Time)

 

Details on Page 8.

 

Site Switches

Site switching allows Salesforce to ensure their near real-time redundant switching if functioning optimally.

 

NA29 on April 7, 2018 from 7pm to 8pm US Pacific

NA30 on April 7, 2018 from 9pm to 10pm US Pacific

NA24 on April 8, 2018 from 12am to 1am US Pacific

NA33 on April 21, 2018

NA39 on April 21, 2018

NA45 on April 21, 2018

EU7 on April 21, 2018

EU8 on April 21, 2018

EU9 on April 21, 2018

EU15 on April 21, 2018

NA7 on April 22, 2018

NA34 on April 22, 2018

NA40 on April 22, 2018

NA51 on April 22, 2018

NA52 on April 22, 2018

 

Additional details on Page 9 - 10.

 

Feature Retirements

  • W2C /W2L & Salesforce.com Enpoints to retire April 20, 2018
  • Files Sync will be retired on May 25, 2018
  • SOAP API Legacy Versions will retire in Winter '19
  • Chatter Desktop will be retired on Summer '18
  • Pardot GoodData connector will retire on February 1, 2019

 

Details on page 11 & 21 - 26.

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The enhanced integration between Remedyforce and Discovery is now available!  If you already have Discovery, the enhancements will make Discovery even easier to use with more visibility of your on-premise and multi-cloud assets.

 

If you don't have Discovery, here's how it can help you:

  • Automatically discovers infrastructure, hardware, software and dependencies
  • Maps dependencies between them, including applications and services
  • Seamlessly reconciles multiple sources of discovered data into the Remedyforce CMDB for an accurate, complete picture

 

If you have Discovery, here's how we have enhanced the integration:

  • Expanded classes and relationships providing a more complete view of one's data center and dependencies within the Remedyforce CMDB
  • Enables more comprehensive change impact analysis and collision detection

 

Here's some content with more details on the integration.

1.  Details Technical Presentation
    

     https://bmcsoftware.gosavo.com/Document/Document.aspx?id=45335722&view=Preview

 

2. Multi-Cloud Discovery for the Mid-Market White Paper
     http://documents.bmc.com/products/documents/10/52/501052/501052.pdf

 

3. Updated Datasheet
     http://documents.bmc.com/products/documents/14/92/481492/481492.pdf

 

4. FAQ
Remedyforce and BMC Discovery FAQ 

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Has Spring sprung where you are?  I think the north east of the United States is battling their third round of "Snow and Ice" in as many weeks.  Here is Texas, Mother Nature continues to tease us.  One day you think we're starting to warm up, next day winds are out of the North and I realize I can't exactly put away my winter clothes...at least not until April 15th!

 

Speaking of Spring, next Tuesday is the first day of Spring, so we're not too far off that point.  And with that, here is the Salesforce March 2018 Tech Updates!

 

URL Format Change for Lightning Experience and the Salesforce Mobile App

In the upcoming Salesforce Summer 18 release, the URL format used by Lightning Experience standard apps, console apps, and the Salesforce mobile app will be changing.  This will address an issue of being redirected to an unexpected location when accessing Lightning Experience URLs before authenticating.  We are watching this closely and are testing with the Critical Update currently available in Spring 18.

 

See Page 5 for details.

 

TLS 1.0 Disablement Schedule

While TLS 1.0 has already been disabled for all inbound and outbound connections to Salesforce, TLS 1.0 for Communities was disabled on March 10th.

 

See Page 6 & 7 for details.

 

Instance Refreshes 2018

Salesforce continues to refresh their infrastructure regularly to ensure customer success.  They intend to provide approximately 4 months notice to impacted customers regarding the dates of instance refreshes once they are confirmed.

 

Remember, best practice is to:

  • Enable My Domain
  • Replace Hard-coded References
  • Whitelist Salesforce IPs
  • Plan around System Maintenance Windows

 

See Page 8, Pages 15 - 16, and Page 19  for details.

 

New: Updated Trust Status Site  

Have you signed up to receive notifications about your Salesforce Org?  If not, the Salesforce Trust Site is a great tool and you can sign up for those notifications.  The Trust Site is being refreshed again to allow for additional Salesforce products to be featured.

 

See Page 9 & Page 17 for details.

 

Continuous Site Swtiching

Continuous Site Switching entails switching each Salesforce instance to its ready site approximately once every 6 months for maintenance, compliance, and disaster recovery purposes.

 

See Page 10 for details and the 2018 Schedule through July 2018.  Also see page 19 for Salesforce System Maintenance Schedule.

 

Feature Retirements

  • W2C/W2L & Salesforce.com Endpoints to retire March 9, 2018
  • Chatter Messenger to retire on March 30, 2018
  • Files Sync will be retired on May 25, 2018
  • SOAP API Legacy Versions will retire in Summer '18
  • Chatter Desktop will be retired on Summer '18
  • Pardot GoodData connector will retire on February 1, 2019

 

See Page 11 & Pages 21 - 27.

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I don't know about y'all...but I'm tired.  So, very, tired.  You see, I'm a sport junky.  Sure, I run, hike, bike and go to Orange Theory Fitness (any other OTF brothers and sisters out there???)....but when it comes to the Olympics....I cannot get enough!

 

So what is it about the Olympics?  Sure watching the human body fly down an icy track at speeds up to 80mph is thrilling, but I think for me its the stories.  Where did these athletes come from?  What's their back story?  What did their families sacrifice for them to get to where they are?  What did they have to sacrifice and overcome to become an Olympian? 

 

Sadly, I couldn't stay up to watch the USA Women's Hockey team achieve their goal.  And regardless of the fact that I know the outcome, I will watch the game during more reasonable hours and enjoy the thrill of watching the team take gold.

 

Alas, for now, duty calls.  So without further ado let's get on with the Salesforce February 2018 Tech Updates.  At the jump, share if your watching the Olympics and if so, what's your favorite sport (summer, winter...doesn't matter).

 

URL Format Change for Lightning Experience and the Salesforce Mobile App

In the upcoming Salesforce Summer 18 release, the URL format used by Lightning Experience standard apps, console apps, and the Salesforce mobile app will be changing.  This will address an issue of being redirected to an unexpected location when accessing Lightning Experience URLs before authenticating.  We are watching this closely and are testing with the Critical Update currently available in Spring 18.

 

See Page 5 for details.

 

Upgrading E-mail to TLS 1.1+

TLS 1.0 for inbound and outbound connections to Salesforce were disabled this year between July 22 through November 11th.  Salesforce is now announcing that TLS 1.0 for e-mail will be disabled starting on March 6, 2018.  This disablement will be completed on all Salesforce instances by March 8, 2018.

 

No action will be required if your company e-mail supports TLS 1.1 or higher for e-mail.

 

See Page 6 & Page 16 for details.

 

TLS 1.0 Disablement Schedule

While TLS 1.0 has already been disabled for all inbound and outbound connections to Salesforce, TLS 1.0 for e-mail will be disabled on March 6th as stated above.  Additionally, TLS 1.0 will be disabled for all Salesforce Communities on March 10, 2018. 

 

See Page 7 & 8 for details.

 

Salesforce Symantec Certificates are Changing to DigiCert

A future release of Google Chrome will no longer support Symantec-issued HTTPS certificates, so Salesforce is replacing their Symantec-issued certificates with new DigiCert-issued certificates.  This change will take place over January (Sandboxes: January 8 & 11) and February (Production: February 5 & 8) of 2018 and should already be completed.

 

Details can be found here:  https://help.salesforce.com/articleView?id=Salesforce-certificates-change-from-Symantec-to-DigiCert-in-2018&language=en_US&type=1

 

Details and impact can also be found on Page 9 & Page 17.

 

Instance Refreshes 2018

Salesforce continues to refresh their infrastructure regularly to ensure customer success.  They intend to provide approximately 4 months notice to impacted customers regarding the dates of instance refreshes once they are confirmed.

 

Remember, best practice is to:

  • Enable My Domain
  • Replace Hard-coded References
  • Whitelist Salesforce IPs
  • Plan around System Maintenance Windows

 

See Page 10 & Pages 19 - 21 for details.

 

Coming Soon: Updated Trust Status Site    

Have you signed up to receive notifications about your Salesforce Org?  If not, the Salesforce Trust Site is a great tool and you can sign up for those notifications.  The Trust Site is being refreshed again to allow for additional Salesforce products to be featured. 

 

See Page 11 & Page 22 for details.

 

Continuous Site Swtiching

Continuous Site Switching entails switching each Salesforce instance to its ready site approximately once every 6 months for maintenance, compliance, and disaster recovery purposes.

 

See Page 12 for details and the 2018 Schedule through July 2018.  Also see page 24 for Salesforce System Maintenance Schedule.

 

Feature Retirements

  • W2C/W2L & Salesforce.com Endpoints to retire March 9, 2018
  • Legacy Charts in Salesforce to Retire with Spring '18
  • End of Support for Chatter Answer with Spring '18
  • Chatter Messenger to retire on March 30, 2018
  • Files Sync will be retired on May 25, 2018
  • SOAP API Legacy Versions will retire in Summer '18
  • End of Support for Chatter Answer with the Spring '18

 

See Page 13 & Pages 26 - 32.

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The Remedyforce team loves any excuse to celebrate and go-live celebrations are our favorite!  Congratulations to XpoDigital on their Remedyforce go-live!

XpoNet Corporation has been in the event technology space for more than 20 years, delivering some of the first Internet circuits to technology customers. They can provide the network and support at some of the largest convention hotels in Florida and provide the network and support to some of the largest technologically advanced events in the business.  XpoDigital is a subdivision of XpoNet Corporation.  XpoDigital is a provider of Digital Signage options in the hospitality and convention markets.

 

Remedyforce Customer Success Manager Tina Vega has been working closely with Bill Gamble at XpoDigital since September, 2017. In their first “Welcome to Remedyforce” meeting, as the Operations Manager for XpoDigital, Bill established a key success metric to immediately begin realizing the value from Remedyforce. Tina provided him with helpful enablement resources to get steered in the right direction as well as to ensure Bill had a great experience with his Remedyforce implementation partner.

 

In only 4 months’ time, Bill and his team went live with Remedyforce in January of 2018! Check out their service value timeline so far!

 

 

Remedyforce was configured to enable Incident Management and Service Request Management. Bill and his team also wanted to establish a service delivery multi-channel and so they also launched their Self-Service Portal for their customers. The staff currently handles approximately 150 incidents a month, and about 200 service requests a month.  When asked, “Have you noticed any positive changes or efficiencies since you implemented Remedyforce?” Bill responded, “The team is having an easier time keeping up on trouble issues and requests.  The reports are beneficial also. We are finding Remedyforce a great place to house our how-to’s, corporate documents, and any other items that were previously held in multiple places.”  Other improvements with Remedyforce Bill mentioned, “Our time to close issues has increased and in turn customer satisfaction has increased. Plus, we no longer have issues with keeping up with the status of a ticket, or what has been done to address an issue to date.”

 

Looking towards the future XpoDigital would like to add surveys to their tickets as they move forward and work towards implementing a more robust self-service configuration for their end users. Remedyforce can completely provide them with what they need.

 

It is fantastic to hear a customer is not only live with the product but that the Service Desk staff is happier and expected efficiencies are being realized!

 

On behalf of the entire Remedyforce team, CONGRATULATIONS!

 

If you're a Remedyforce customer and have a great success story to share and highlight to our community, please don't hesitate to reach out to your Business Relationship Manager or contact us at RemedyforceSuccess@bmc.com.

 

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Winter is coming here! (This of course is my wink and a nod to the avid GoT fans among us and may appreciate). Remedyforce Winter 18 is here and though there are no dragons – there are epic new features and functionality that are sure to enhance your Remedyforce experience.

 

There is so much to be excited about in this release around Self-Service, page layouts, Salesforce Lightning components and you can read a high level summary here as well as check out the demo videos - so what I want to do with my blog here is narrow in on one feature that I think might just be a game changer.

 

Now in this release it’s a Beta feature, but by highlighting it here, my hope is that customers check it out – give us feedback – so we can continue to enhance the capability to move from Beta to standard feature set in the next release.  But it’s important to call that out.

 

As a Remedyforce Administrator, have you found yourself wondering “have I taken full advantage of all the new features and functionality per release?”, or, “what am I missing – did I forget to opt into a new feature?”, or “how am I doing compared to other Remedyforce customers?” – if so this feature is worth checking out.

 

What Is It?

 

The Remedyforce Utilization feature is a widget that when enabled can be used by Remedyforce Administrators to understand how well they are using the full capabilities of features and functions within Remedyforce. Using a bit of gamification, this beta feature allows an Administrator to see options for further maximizing their Remedyforce usage and provide a guided tour that provides further information on those un-utilized features.

 

How Do I Access It?

You can access this beta feature that is located on the Remedyforce Administrator tab next to the “Rate your experience” link. Click on “Remedyforce Utilization”.

 

How Do I Use It?

When you first access the Remedyforce Utilization feature, the first thing you will see is a high level summary chart with commentary about what your overall usage is of provided capabilities. In other words – it’s a scorecard! In my ORG, I’m showing 70% as my score.

 

From here, I can click on the pie chart and see the details behind the summary. This is what you’ll see next –

 

I like this capability so I can see exactly where I’m doing well and where I might want to spend some time examining what other features exist that I haven’t necessarily thought about using.

And now from this view – I can go even further. For example, if I’m curious about my Incident Management 80% score – I can click on the green status bar. When I do that, I’m presented with some fun (this is the gamification!) score cards per feature.

What I love about this is that I can click on each card and be presented with more information.

When I click on a card for example that shows me as “completed”, I can see the following -

 

This is really helpful for the cards that show that I have zero points/ “not started” – so when I click on “Know More” – I am directed to the relevant documentation for that particular feature. For example, I have not enabled Auto Assignment so I can click on “Know More” and it directs me to read all about Auto Assignment.

 

If I like what I see, then maybe then I decide to check it out in my sandbox and see the value it brings me.

 

What’s Next?

Depending on customer feedback and our roadmap plans – we see a lot of potential here and hope to continue to enhance your experience with these feature – so stay tuned! We’ve got some ideas already on how to enhance this feature in upcoming releases but please share your feedback with your Customer Success Manager as well!

 

Don’t Forget!

We hope you are having a great experience with our Customer Success Organization and really seeing the value from your individual Business Relationship Manager. Your BRM has a resource that can also assist you with understanding all the features and functions of Remedyforce current and past releases. It’s a useful planning tool that you can leverage to indicate what features and functions you have already adopted – or are planning to adopt – or don’t plan to adopt (and give you an opportunity to tell us why so we can share with our Product Management team)!

 

Ready to check this out? You can review the Remedyforce Upgrade Schedule for information on planned automatic upgrade dates for Winter 18 – and if you prefer to self-upgrade, don’t forget our best practice advice to start with your sandbox.

 

We always want to hear from you so drop us a line at RemedyforceSuccess@bmc.com – enjoy!

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Remedyforce Winter 18 is now generally available. This release offers some great new features. Please check out below link for glimpse of new features

@ Welcome to Remedyforce Winter 18 | Remedyforce Consulting | Salesforce Consulting 

 

 

 

salesforce remedyforce admin

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Remedyforce Winter 18 Release
  winter18logo.png

The Winter Olympics are my favorite Olympics. I just love the skiing, snowboarding and ice-skating competitions and watching great talent get rewarded with gold and other shiny medals.  Remedyforce Winter 18 is sure to take home a gold medal in IT Service Management with this new release. Here are some of the many exciting features:

 

AVAILABLE FEBRUARY 12

Self-Service 3.0

The self-service portal is more advanced with capabilities that will increase self-service adoption and reduce service desk workloads.

 

Salesforce Lightening Experience and Components

Remedyforce supports Salesforce Lightning for all modules. Remedyforce Lightning Components for Self-Service can be embedded in both Salesforce Communities and Lightning App Builder in just minutes, without writing a single line of code.

 

Page Layout Assignments

Customize the layout of Incidents and Tasks to support different business processes.

 

CMDB enhancements

Additional CMDB enhancements to improve usability and visibility of data. 

 

Remedyforce Console

Console improvements to support usability and support for Salesforce Files.

 

AVAILABLE MARCH 19- DATE MAY CHANGE  CONTACT YOUR BUSINESS RELATIONSHIP MANAGER

 

Integration with Discovery for Multi-Cloud

Seamless integration with BMC Discovery adds comprehensive visibility into multi-cloud environments with enhanced data center discovery. This integration requires functionality to be added to both Remedyforce and Discovery. Discovery release 11.3 is scheduled for March 19th but dates could change. The Remedyforce team will inform you when this capability is formally available.

 

You can listen to a recording of the Remedyforce PMs talking about the specific capabilities of Winter 18 here.  https://youtu.be/xND_gU0cY40

You can also find demos here.

 

Here are more details on each item.

Self-Service 3.0

  • Tree view of category lookup makes it easier for end-users to select the right category, leading to more accurate routing and reporting.
  • End-users can view configuration items and assets assigned to them along with associated tickets. This gives them more detail on their tickets without contacting the service desk.
  • End-users can update profile photo and other profile fields; this enables other end-users and agents to identify them on console and self-service.
  • Knowledge articles can be displayed under categories, allowing end-users to navigate through the category tree, and narrow down the list of articles displayed to the relevant ones.
  • Knowledge articles can be displayed in full screen mode at run-time, facilitating an improved experience of browsing, especially for long articles.
  • Service catalog enables improved filtering capabilities, facilitating end-users to narrow down service request templates to relevant ones.
  • Bread crumb trail is displayed as end-users navigate through the category tree while browsing service catalog or knowledge articles; hyperlinks on nodes.


Salesforce Lightening Experience and Components

  • Enable users of Salesforce Communities to access Remedyforce.
  • Allow end-users of Salesforce Communities to submit tickets, create service requests, and view self-help.
  • Remedyforce Lightning Components blend seamlessly in a community built with other lightning components from Salesforce.

 

Page Layout Assignments

  • Page Layout support is now available that allows administrators to define multiple views of Incidents and Tasks based on the type of data being captured or viewed, making it much easier to leverage Remedyforce across your organization.

 

CMDB

  • Mass change capability to quickly update multiple records with just a few mouse clicks.
  • Configurable filter to hide or show inactive records.
  • List view customization on the relationship page allowing the administrator to identify the columns to appear when viewing relationships and associated details.

 

Remedyforce Integration with Discovery

  • Provide deep visibility into all your data center assets with discovery of assets in the cloud (public and private) and on-premises.
  • Automated discovery not only finds your assets, it maps dependencies between them, including applications and services.
  • Expanded classes and relationships providing a more complete view of one's data center and dependencies.
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We are planning to upgrade Remedyforce Discovery shortly. This upgrade will include enhancements for those using the Premium or Premium Plus options, but not for those only using the Remedyforce Agentless Discovery option.

 

Please refer to the release schedule for the targeted dates and the release notes for details on the enhancements.

 

Note: The underlying technology for Remedyforce Discovery is BMC Client Management. For more details on the Remedyforce Discovery and Client Management (Premium and Premium Plus) capabilities, please refer to the FAQ.

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3-2-1....CMDB!

 

We hope you’re excited to attend as we are to present the first of a three-part web series all about the CMDB (Configuration Management Database).

 

Many organizations struggle with the adoption of their CMDB.  It can be overwhelming and challenging. In this first of three webcasts, “Demystifying the CMDB”, we will cover the basics of a CMDB including “what is it?”, “what is the value?”, an overview of Remedyforce CMDB capabilities and what to consider when adopting a CMDB.

 

So mark your calendars for this first session!

 

When is it?

Thursday January 25th, from 11am-12pm EST

 

What will I learn?

Your takeaways from this session will include an understanding of:

  • What the CMDB is (and isn’t!)
  • The “why” proposition full explained (with some real-world examples)
  • Capabilities
  • The Remedyforce CMDB

 

Who is speaking?

John Fulton, Principal Product Manager for Remedyforce will be guiding us through this highly informative session and brings with him a wealth of industry experience in the world of Configuration Management, Service Management and IT Asset Management.

 

I’ll be there! How do I participate?

Visit our Remedyforce communities page here and let us know you are attending as well as download the calendar invite.

 

Hope to see you there – it’s going to be a great session!

 

For additional information or if you have any issues accessing the meeting information, please contact your Remedyforce Business Relationship Manager or send us an email at RemedyforceSuccess@bmc.com.

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Hopefully you're back and rested and ready for 2018!  I know I sure am.   I ended the year by doing two things.  One was running a 5K is subfreezing temperatures and then just before midnight jumping into a pool.  We'll call it the Texas version to the "polar plunge".  New year's day found me running the same 5K again in subfreezing temperatures. 

 

They say the way you end and begin the year is what you'll do in the upcoming year, so I see a lot of running in my future!

 

With that, we have a lot to catch up so let's go!

 

Salesforce Spring 18

Salesforce has pushed Spring 18 to select Sandboxes.  Check the Maintenance Calendar to see if your Sandbox was updated:  Trust Status

 

Additionally check out Page 4.

 

Upgrading E-mail to TLS 1.1+

TLS 1.0 for inbound and outbound connections to Salesforce were disabled this year between July 22 through November 11th.  Salesforce is now announcing that TLS 1.0 for e-mail will be disabled starting on March 6, 2018.  This disablement will be completed on all Salesforce instances by March 8, 2018.

 

No action will be required if your company e-mail supports TLS 1.1 or higher for e-mail.

 

See Page 5 and Page 17 for details.

 

Salesforce Certificates are Changing to DigiCert

A future release of Google Chrome will no longer support Symantec-issued HTTPS certificates, so Salesforce is replacing their Symantec-issued certificates with new DigiCert-issued certificates.  This change will take place over January (Sandboxes: January 8 & 11) and February (Production: February 5 & 8) of 2018.

 

Details can be found here:  https://help.salesforce.com/articleView?id=Salesforce-certificates-change-from-Symantec-to-DigiCert-in-2018&language=en_US&type=1

 

Details and impact can also be found on Page 7 and Page 18.

 

Default Certificate Retirement Impacts SAML SSO

Salesforce is retiring their default certificate.  If your organization uses Service Provider (SP)-Initiated SAML login to Salesforce and your Identity Provider validates signatures in SAML requests you will be impacted.  Please contact your Service Provider to see if you will be impacted.

 

Details can be found here:

https://help.salesforce.com/articleView?id=Retirement-of-Default-Certificate-affects-SAML-Single-Sign-On-into-Salesforce&language=en_US&type=1

 

See Page 8.

 

Community Cloud Improvements

As Salesforce continues to upgrade their infrastructure, one of their Community Cloud servers will go through an upgrade and additional IP ranges will be added to their Community Cloud IPs.  If you use Community Cloud, check out Page 9 and Page 12.

 

Instance Refreshes 2018

Salesforce continues to refresh their infrastructure regularly to ensure customer success.  They intend to provide approximately 4 months notice to impacted customers regarding the dates of instance refreshes once they are confirmed.

 

Remember, best practice is to:

  • Enable My Domain
  • Replace Hard-coded References
  • Whitelist Salesforce IPs
  • Plan around System Maintenance Windows

 

See Page 10, Pages 21 - 22, and Page 25  for details.

 

Coming Soon: Updated Trust Status Site

Salesforce made significant changes in 2017 and will continue to expand the usability of the site in 2018.

 

See Page 11 and Page 23 for details.

 

Whitelist Salesforce IP Ranges

If your organization restricts access with IP addresses, make sure you are aware of the latest updates.

 

See Page 12 for details.

 

 

Feature Retirements

  • W2C/W2L & Salesforce.com Endpoints to retire Jan. 12, 2018
  • Legacy Charts in Salesforce to Retire with Spring '18
  • Files Sync will be retired on May 25, 2018
  • SOAP API Legacy Versions will retire in Summer '18
  • End of Support for Chatter Answer with the Spring '18

 

See Page 14 and Pages 27 - 31.

 

We look forward to working with you in 2018!  Feel free to leave a note on what you did to ring in 2018!

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Salesforce has recently posted a Security Advisory as it relates to Spectre/Meltdown Vulnerabilities.

 

The Salesforce Security team continuously monitors their systems for any evidence of attempts to exploit vulnerabilities such as 'Spectre' and 'Meltdown'.  At this time, they have seen no indications of attempts to target Salesforce systems using these vulnerabilities.

 

Details can be found here:

 

https://help.salesforce.com/articleView?id=Spectre-and-Meltdown-Vulnerabilities&language=en_US&type=1

 

The above can also be reached through Salesforce Trust: Security Advisories

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