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Recent Activity

kedar zavar
1. Agents have to open each task 2. It would be nice to have ability to  select multiple records and  make bulk updates from related list instead of opening each record 3. This would save lot of…
Randall Thomson
It is very often necessary to map a number of input questions to one output field such as description.  With service requests the order of items is often very important.  So, my problem is that when…
Lisa Malmanger
Currently, font colors for field labels can be changed on the Salesforce object.  It would be great if it would work on the Remedyforce Console.   Example (this will change the label to red) Field…
Dan Bontrager
I was testing using the first radio button option shown below on 2 approval steps in a row and have an enhancement idea for it.   When testing, as the original submitter (person A) submits the…
Christophe Dufromont
Hi All,   Below idea has been raised by Evelyn Scanlan and some other Remedyforce Customers(Mark Wieland, Paul Donders, Wouter Van De Kerkhove) First remark was in the early access program of the…
Christophe Dufromont
Hi All,   This idea is an improvement on the Remedyforce CMDB related to consistency and efficiency On a configuration item/ asset record you can set a checkbox "Mark as Deleted". This will…
Emile Steenkamp
Currently there is no way to create a service outage from an incident, this makes it very difficult and prone to errors when reporting. We generally need to report on an outage, when it started, when…
Jim Van Cleave
Currently when creating a new Incident from within the RF Console, the CMDB Explorer option under the Agent Tools menu is grayed out.  It would be beneficial for our Service Desk technicians to enter…
Torben Zenk
Incidents linked linked to a problem should receive a status update, when a workaround is available. So that consultants can identify relevant incidents in the console and can apply the workaround…
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