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Announcement 1 BMC Helix Remedyforce Monthly Newsletter - July 2019 Edition
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Dan Bontrager
Under our organiztion's Change Management policy, we require that certain actions occur before other actions (e.g. the change request must be fully approved before any implementation can occur).  We…
Quang Du
Please provide the ability for Administrator to create and configure a Pop up message to alert staff within the Remedyforce Console list view or within the Remedyforce Incident page layout and…
Clive Burford
There are some panes within Remedyforce that only show three or four rows. These panes cannot be resized and if there are more rows than the pane can display, a scroll bar is added to the pane. I…
Dan Bontrager
We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical…
Dan Bontrager
The current behavior when a record is locked is to not allow record updates while it is locked.  This includes sending email or adding notes within the Remedyforce Console...if a user tries to do…
Dan Bontrager
With organizations that work 24/7, eye stain becomes a real problem, especially with the white to white-ish colors used by applications.  As my eye sight has started to get a little worse in my 40's…
Joshua Lenning
It would be great if Request Definitions could support global picklist value sets. This is a feature of Salesforce that allows you to maintain a picklist or mutli-picklist in one location. In…
John Fulton
We are considering an enhancement within the console which may include leveraging views and/or quickviews.  This survey is to find out which of these two methods are used today.  Please take a few… (Show more)
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