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Announcement 1 BMC Helix Remedyforce User Group Meeting in Tampa, FL on October 3, 2019
Announcement 2 Help us improve the BMC Helix Remedyforce Community!Announcement count
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Recent Activity

Frederic Marcotte
Some teams are asking to know at what time a Problem/Incident/Task has been put in Pending/Cancelled/Closed. By adding thos fields the user would know and the guys from Reporting Teams could also…
John Wisdom
I want to be able to add a custom field to Queue so that I can assign our queues owners or managers. We could set up approval processes for queue membership requests, simplify reporting for people…
Tammy Kohler
just to verify, are you saying that Summer 19 upgrade will still take place on the orignal Sept 20th date and then the patch auto upgrade on the 27th or has the original upgrade been changed to the… (Show more)
in BMC Helix Remedyforce
kedar zavar
Can not apply sharing to knowledge module !!!   Even if you make them Private - they are still visible. We would like to use out of box permission sets for upgrades and best practice   …
Mike Walker
Currently the Global Search window an analyst uses from Agent Tools > Knowledge Search only returns articles in the Published status. We would like other statuses to be optionally included in these…
Joshua Lenning
If we add the field "Incident" or "Broadcast" field on Incident form, we would like to see the View/Launch Record button with it.   The reason being that from the master record, you can see records…
Jyoti Verma
I am getting thousands of dependency errors while uninstalling Remedyforce package from one of my developer sandboxes. I need help if there is a way I can uninstall package forcefully without fixing… (Show more)
in BMC Helix Remedyforce
kedar zavar
- We would like to add static text  like Support hours Help line numbers etc Announcements on Self Service   We have no place to add this, we are using broadcast or translation workbench to use…
Juliette Murray
Hi   I have added a number of Configuration Items into the Linked Services and Configuration Items of a Change Request, and I now want those items to be listed in an email template for change… (Show more)
in BMC Helix Remedyforce
Anthony Flint
Please add the "Assign to Me" Button to all objects in the Remedyforce console, specifically: Tasks and Change Requests.
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