Hello, Is there a way of updating the ticket once an attachment is added? At the minute our system requires the customer to add a note at the same time they add an attachment so that we are… Show more
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Stop words are terms that search engines are instructed to ignore. Currently, it seems that Superbox search ignores common English words like "How" and "To", however in some catalogs words like…
Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service… Show more
Does anyone know how one could add "subprompts" to Service Requests as displayed in the self service portal? By this I mean additional details to the question that could appear perhaps below the… Show more
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Cannot get template to be applied from Console > Create/Edit Layout > Assign Template on record create
We have some users that would like to have a few fields pre-populated with options and text when creating a new change request. I created a template for their request: I would like to have this… Show more