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Announcement 1 BMC Helix Remedyforce Monthly Newsletter – January 2020 Edition
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Recent Activity

Tony Elliott
Currently the recurring incidents feature creates all of the incidents at once as soon as the recurring incident template is applied to an incident. We would like to see the incident created on the…
Joshua Lenning
Does anyone know a method to create either of these buttons for use on the Change Requests Details tab/Linked Incidents related list?  The goal is that we can quickly create Incidents that will be… (Show more)
in BMC Helix Remedyforce
Torben Zenk
Let Staff-agent answer multiple client chat sessions the same time.   A staff agent should be able to decide how many sessions he/she can take.
Anne Brock
Knowledge article creation can be a little difficult - it's hard to just copy/paste a word article with graphics into a KB article. In Lightning, the graphics don't copy; but in Classic, while the…
Anne Brock
When I add Queue to the Close Form field set, it's not editable; customer would like to edit the queue field when they have the Close Form showing.
Torben Zenk
With the switch to Salesforce Lightning Experience the Console sidebar is no longer available   However the "Remedyforce Global Search feature from the sidebar could search across Remedyforce…
Carlos Valle
Hi everybody;   I wonder if we have any kind of integration between RemedyForce and Control-M (open/close tickets in two-way). Is there any move to this direction?
in BMC Helix Remedyforce
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