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Sonia Pintado
Hi there,   We have realised that the targets don't count time from the moment they are triggered (when they accomplish the target criteria). They always count time from the moment the ticket is… (Show more)
in BMC Helix Remedyforce
Sonia Pintado
The idea is to create a field in the console of the object incidents that indicates if the tasks have an associate target.
Vandana Rattan
Hi Experts,   We want to simplify Self Service portal for the end users. Currently they have options to "Raise a Ticket" and "Submit a Request". We want following:   1. Bucket both submitting a… (Show more)
in BMC Helix Remedyforce
Amy Cornelius
I'm looking for a way to track changes and deletions to the action history in the CMDB.   Things I've tried: I've looked at the fields under base element object Looked into the page page layout… (Show more)
in BMC Helix Remedyforce
kedar zavar
Provide an option to limit access to knowledge articles based on profiles using page layouts feature. This will really help to reduce unwanted search times and large no of knowledge articles. Making …
kedar zavar
Love the new Activity feed type CI option - Please extend this to Related Tasks with count on the Activity feed.  I will submit an idea. It would be very useful for tasks quickly edit and update…
Gustavo Pedrinho
Hello,   I would like to suggest a new use of categories in the portal. I attached a PDF with the suggestion in this email.     Open PDF > Click in Request a Service > Click IT Shopping. I…
Gustavo Pedrinho
Enable option for Staff to select whether Chat content will be linked to an incident record of Client ID or other Clients.  
Dan Bontrager
Through testing chat to prepare for our pilot, we found that an agent locking their PC still keeps them as Available if that was the status when locking – agents must manually select Busy or Offline…
Colleen Dunbar
BMC Helix Remedyforce Profiles Versus Permission Sets   A guide to help you navigate the differences between the two and best practices in terms of their usage within Remedyforce.     Profiles BMC…
in BMC Helix Remedyforce
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