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Recent Activity

Mina Horiuchi
Hi all,   Is that possible that i change items on Remedyforce console page as below?     I created some items from "Custom Fields & Relationships" from Remedyforce Administration -> Manage… (Show more)
in Remedyforce
Sean Connolly
Quite often our support and administrative personnel need to look up asset information by user.  In the user screen you can click on "Services, CIs, ..." and get a list of the assets assigned to that…
Jonathan Leighton
  Come and join Mike Walker, Graham Webster-Newman and Jonathan Leighton as they host a round-table discussion about Knowledge Management initiatives, Knowledge Centered Service (KCS) and how…
in Remedyforce
Toby Boylan
I think it's odd that Change Assessments are found outside of the RemedyForce console.   It seems inconvenient to go one place for tasks, and CRs then elsewhere for assessments.   Just an idea. …
Nicolas Roome
Per BMC KB # 24846, due to the nature that tasks are linked to incidents via lookup as opposed to Master-Detail, we cannot have roll up summary fields created on the "parent" record (Incident to…
Paul Donders
Hi,   Many customer work with a status of RESOLVED or COMPLETED. At the moment Remedyforce is focusing on CLOSED only.   So what do we see today:   All email send out on Closed Action button…
kedar zavar
-Today we have lot of quick views (new interface) however there is no easy way to create ans share views based on user or folders. - Managing based on Profiles (available for) is very hard as you…
Andy Meredith
Allow Self Service questions for "Incidents" similar to "Request Definitions" for "Service Requests".   Currently, we use the Self Service "Request Definitions" for Incidents to help narrow down the…
Gustavo Pedrinho
I would like to suggest the common services list are in alphabetical order.   That change will help us to research request definitions.  
Nancy Hinich-Gualda
Current functionality allows for selecting multiple incidents and the ability to select "Assign to Me" as the action to change ownership of the incident.   Future state recommendation - allow for…
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