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Announcement 1 Remedyforce Winter 18 Is Going for the Gold!
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Leo Garcia
Allow a Mass Update of the Primary Client on the CMDB vs. having to go  one record at a time and search for the primary client one record at a time.  This is especially needed when trying to update…
Leo Garcia
Need to allow the resizing of the Primary Client popup from the Mass Edit on the CMDB. The popup is not re-sizable so every time you want to assign a Primary Client to multiple Assets you have to go…
Leo Garcia
We need the ability to add the same field more than once (i.e Primary Capability) on the Rule Based Asset class.  This will help in combining Assets that do not have same value on the same field. …
Paul Donders
In Self Service 2.0 the Smart suggestions was introduced. This was extremely helpful for end users to prevent duplicated tickets, guide them to templates, reduce new tickets as Knowledge articles…
Mike Leveiller
As a Remedyforce customer, your Customer Success Manager or (BRM) may have already reached out to you on a few occasions to inform you that you may have gone over your Staff allowance based on your…
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Nancy Hinich-Gualda
  Winter is coming here! (This of course is my wink and a nod to the avid GoT fans among us and may appreciate). Remedyforce Winter 18 is here and though there are no dragons – there are epic new… (Show more)
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Matthew Steiner
We currently receive an email every time there there is an Apex error.  Many times these are false positives or warning issues.  Meaning a record attempted to update and didn't quite at that moment,… (Show more)
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Antti Tapiola
Hi,   It would be great to be able to catch system error messages better, such like what agent sees if trying to Submit Change Request for approval, and there is no applicable approval process… (Show more)
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Mike Leveiller
Please FOLLOW this page for notifications when new content is added!     How to Monitor your Remedyforce License Subscription Feb 20, 2018 Did you know that there are several ways to monitor…
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Joshua Lenning
Long ago, I thought there was a defect or idea for this but I cannot find anything. If you add a Rich Text field on the Console, applying a template does add any values in real-time. Defeating the… (Show more)
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