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Joshua Lenning
I accidentally linked 2 incidents but now I am discovering I don't know the proper procedure to Unmatch/unlink them?   From the related list, Edit is the edit incident form & Del will delete the… (Show more)
in Remedyforce
Garrett Wise
We would like the ability to add pictures/banners to our self-service 3.0 page.  We have a banner that we use on our intranet sites that users are very familiar with.  we would like the ability to…
John Fulton
This is the first of two blogs covering the common challenges in selecting the right discovery tool(s), why there can be confusion, and where to start with your own evaluation or assessment. The… (Show more)
in Remedyforce
Joshua Lenning
Incident history has a "Date/Time" field, indicating the date & time the Incident History record was created. Change History only offers "Created Date", which is a date only field.   IDEA:…
Mina Horiuchi
Hi there,   I am trying to do this Add a flag to show attachment exists on the record. however, i have not succeed yet.   First, I made attachment file check box and let it show on column headers… (Show more)
in Remedyforce
Eric Gleason
I know there was an older Idea for this, but you can longer vote on it. We have integrated our ACD system and need to be able to use the click to dial function. This will give us the ability to track…
Neena Ahirrao Guha
This blog provides information about the Encryption Impact Report, such as what is the Encryption Impact Report, why do you need, and how can it help you.   What is Salesforce Platform Encryption?… (Show more)
in Remedyforce
Mina Horiuchi
Hi there,   I would like to know Is there the function about Link to the exist Incident?   I found the "Linked Incident" but it looks related to Broadcast. you can tell from the button name. Also… (Show more)
in Remedyforce
Mina Horiuchi
Hi there,   I faced to issue that when i click the button of Linked Incidents.   There is "New Incident", "Create New Incident", "New Incident Record" in Linked Incidents. When i click "Create… (Show more)
in Remedyforce
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