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Announcement 1 BMC Helix Remedyforce Monthly Newsletter - May 2019 Edition
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Daniel Lau
As both system administrator and approver for some of the service requests, the "Mange approvals" in self service lists ALL the pending approval requests even most of them were not assigned to me.  …
Virginia Leandro
If an attachment is added to a record, such as Incident, regardless of whether it's the Client adding the attachment or Staff, have Last Modified field updated to show there was activity on the…
Alan Mascarenhas
Risk assessment helps you achieve greater productivity by combining qualitative and quantitative criteria for assessing the risk level associated with a change. You can raise the accuracy of the…
kedar zavar
1) Please provide ability to create pick list values on service requests just like Salesforce. We have large multi select pick lists and user has ti click Ctrl and scroll down. These are prone to…
Saltanat Sayed
"Ignore Execution Order" Is "true" .The order number of tasks given will be ignored , and all tasks will be created at the same time , however all tasks are not created in same order . It may be…
kedar zavar
Agents are getting frustrated as this does not align with other layouts. Please consider this. Almost every customer asking for this. Why this is inconsistent with other fields.   Queue required is…
Sam M Cohen
Can someone point me to the documentation for the Remedyforce DR Plans.  I am aware that at much of it is contingent on the Salesforce plan, which I do have.  However, I would think BMC would, at a… (Show more)
in BMC Helix Remedyforce
Joshua Lenning
Not sure if this can be done with RF or if its a Salesforce issue, but Text Boxes convert Numbered lists incorrectly. On the right you can see activity feed shows the list numbered 1-13, but in the…
kedar zavar
Ability to Set Clickable URLs/Hyperlinks on service request form. New field type or use header type if you look at form and if you would like to launch say from from share point or another location…
Kanhaiya Diwan
Overview This article aims at providing steps to create or update incidents through standard Salesforce REST APIs. For more information about creating incidents, refer the following topics: Use…
in BMC Helix Remedyforce
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