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Remedy OnDemand

25 Posts authored by: Karl-Anders Falk Employee
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Hi,

please make sure to follow the blogpost published by our SaaS Security team on how the recently identified vulnerability is managed in our cloud.

It has been categorized as LOW risk, and will thus be remediated as part of scheduled maintenance.

Helix Security Advisory: Remedy AR System Vulnerability Update

 

 

https://communities.bmc.com/blogs/application-security-news/2019/01/09/security-notice-remedy-ar-system-vulnerability

 

 

 

Best regards

/KAF

 

Lead Business relationship Manager

BMC Helix SaaS Operations

Karl-Anders Falk

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Dear customers,

please see what is new in the BMC Helix Multi-Cloud solution in this blog-post.

 

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/12/05/seamless-service-management-with-bmc-helix-multi-cloud-service-management-1811

 

Best Regards

/KAF

 

Karl-Anders Falk

Lead Business Relationship Manager

Helix SaaS Operations

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Dear Remedy as a Service Community,

read this newsletter about what has been released as of late.

 

Hot Off The Press: December 2018

 

Best Regards

/KAF

 

Lead Business Relationship Manager

Helix RaaS Operations

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Dear all,

a new blog is posted listing news in Digital Workplace 1811, just recently released.

 

What's new in BMC Digital Workplace 18.11 ?

 

Best Regards

/KAF

 

Karl-Anders Falk

Lease Business Relationship Manager

Helix RaaS Operations

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InformationWeek say:

"The largest cloud providers may be familiar names, but their offerings are changing and the cloud marketplace is rapidly evolving. Browse our list of cloud vendors to watch in 2019.

 

BMC (@BMCSoftware) offers a suite of management tools that provide monitoring, security, automation, and cost control for multi-cloud environments. Specifically, the Helix multi-cloud management platform should be of specific interest for businesses looking to gain advantage with multi-cloud architectures."

 

Read the full article here:


https://www.informationweek.com/cloud/cloud-vendors-on-the-rise-in-2019/a/d-id/1333180?hootPostID=0150c3f29d6ee27b280ef4a78fb926c4

 

 

https://www.informationweek.com/

 

Remedy ITSM Remedy AR System Digital Workplace / MyIT Developer Community

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Digital Workforce.PNG

 

 

 

One of the most important elements of a people-centric #DigitalWorkplace approach is the service catalog.

Our latest white paper on best practices to deliver a service catalog employees will love is now available.

We cover how organizations can modernize their service catalog by:

 

    • Incorporating proven best practices from the world’s top consumer storefronts
    • Enabling external vendors to onboard their own services
    • Building in flexibility and continuous improvement for long-term value

 

Download here: https://bit.ly/2lsqmvG  .

 

Digital Workforce2.PNGDigital Workforce3.PNG

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The i.onbmc.com SaaS support portal now allows users to collaborate on requests raised by their peers. Previously only the requester could update the request through i.onbmc.com - now anyone on the team can use the Service Request Report to update any request.

 

There is also the ability to view, upload and download attachments/files. There is a limitation on the file size and file types. Attachments are limited to 10 MB and the restricted file types include .exe, .com, .php, .asp, .html and .htm. For security reasons, .exe files are not accepted, however if you need to attach one of the other restricted file types, you can add them to a .zip file and they should be accepted.

 

Please take a look at this 2 minute video that shows the new, more colorful Service Catalog, and how to update requests through the Service Request Report.

 

 

 

To view the video in full screen format, please start the video and press YouTube at the bottom of the video window.

 

For more details on i.onbmc.com, please login to docs.bmc.com and review the updated User Guide at https://docs.bmc.com/docs/display/rondsubscriber/BMC+OnDemand+Service+Desk+overview

 

Best Regards

Karl-Anders Falk

Lead BRM (Business Relationship Manager)

BMC SaaS Operations

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Follow this link to read about the new exciting Remedy release. The blog gives an overview of what has been released and have links to more detailed information.

 

 

Remedy Fall 2017 Release (9.1.04): BMC Continues to Innovate ITSM with New CMDB User Experience, New Cognitive Capabilities in Remedy and New Multi-Cloud Service Management

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New offering built with #IBM Watson technology optimizes service management experience in multi-cloud environments for employees, agents, and developers

https://www.thestreet.com/story/14340184/1/bmc-announces-cognitive-service-management-solution-with-ai-machine-learning-and-predictive-capabilities.html

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In the old days when Remedy OnDemand was just Remedy OnPremise hosted in a datacenter, we had to give our customers access to the operating system so they could change configurations and view logfiles.

 

Since Remedy was re-developed for the cloud, customers nolonger need access to the servers, as new capabilities allow configuration and log access via the Web nowadays.

 

After our security policies were changed and direct server access was  revoked, I have received many questions to still provide operating system access from my customers. As these requests mostly seems to be related to lack of knowledge of the new tools, I authored a Knowledge Article and published it through i.onbmc.com where I point to some videos and documentation on how to configure the system and view logfiles.

 

You will find the knowledge article if you search for "logging" in the  i.onbmc.com Service Catalog search box:

i.onbmc logging.PNG

 

 

Can I please ask that you provide feedback by replying to this blog as to if these new tools satisfy all your use-cases or if there are still situations where you see roadblocks, so we can help provide guidance also for those roadblock use-cases.

 

Best Regards

/KAF

 

Karl-Anders Falk

OnDemand Business Relationship Manager

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