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Remedy OnDemandin Products

All you love about Remedy, with the latest and greatest features, in the Cloud.

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Recent Activity

Parag Ghanekar
Currently with MyIT(DW) branding tool i can re-brand it very easily but how do i re-brand SmartIT ? i asked support and they said i should just edit the css and send it to them, but that means i… (Show more)
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Javier Ares
As part of the Connect with Remedy Webinar Series, Product Development are going to discuss best practice techniques for Digital workplace basic such as managing Service catalog, Knowledge Articles,…
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Tamzin Morphy
Stay ahead of the competition by accelerating your compliance with new data privacy requirements coming into effect in May 2018. Beginning in May 2018, every organization serving customers in Europe…
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Karl-Anders Falk
New offering built with #IBM Watson technology optimizes service management experience in multi-cloud environments for employees, agents, and developers… (Show more)
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Synopsys ITSM
We were told that increment of linked tickets is only triggered by button ‘Save & Resolve’. There’s another scenario that once dealing with tickets, if pin (save to ticket) an KA to Incident first,…
greg christofferson
The KPI information provides data based on Company, for use it would be much more valuable to have the KPI data based on Assigned Organizations/Group.   Managers want to see information on their…
Emiliya Ivanova
Dear all,   Currently the Change Calendar (for the customers that are using Remedy OnDemand) is representing only the change requests that are scheduled for the specific customer.   Outside those…
Martha Mulvaney
Service Key Performance Indicators   Remedy OnDemand publishes a service status dashboard for its customers through the support portal under the Service Catalog > Other Services >…
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Javier Ares
In Smart Reporting, users are not added manually instead they are added through the onboarding process. This process is managed by two utilities:   User Onboarding utility This utility allows you…
in Remedy OnDemand
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