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Remedy OnDemandin Products

All you love about Remedy, with the latest and greatest features, in the Cloud.

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Recent Activity

Rodrigo Nogueira
Hi guys,   I have a customer request that I would like to do OOTB, if it is possible.   The scenario is:   1 - Support Staff set the work order status to Pending and the reason is "Need more… (Show more)
in Remedy OnDemand
Synopsys ITSM
We were told that increment of linked tickets is only triggered by button ‘Save & Resolve’. There’s another scenario that once dealing with tickets, if pin (save to ticket) an KA to Incident first,…
Joanne McQueen
We are looking at options to auto create tickets in Remedy on Demand from emails send to the Service Desk mailbox. Process we have used in RemedyForce is that the tickets is raised, the Service Desk… (Show more)
in Remedy OnDemand
Synopsys ITSM
Work Order has Service Target, but does not get reflected in the Target Date of the Ticket Console. We asked BMC in REQ000000886439, the support team thinks it's by design. So we create an idea…
Ettiene Nel
Please can you have a look that the link the users click on to open the survey logs them in automatically and open the survey immediately so that they can complete the survey. The issue has been…
James Dicker
With Office 365 and Azure Active Directory becoming the normal within  Digital Enterprise Management, there is becoming a greater need to provide cross platform support for integration.   Currently…
Crystal Miceli
Notifications are a critical part of the process of managing the lifecycle of incidents, problems, changes, etc. But we find that teams often struggle on how to best TEST notifications when going… (Show more)
in Remedy OnDemand
Rodrigo Nogueira
Hi guys!!!   I am starting a RoD project and during this planning and requirements phase.   One of customer wishes is to integrate service request with SCCM, to request and execute real-time (or… (Show more)
in Remedy OnDemand
Rachael Gueinn
In SmartIT if an Incident is logged via Smart Recorder and there are multiple customers with the same name then a list is displayed: When a customer is selected from the list information is…
Rachael Gueinn
When creating an Incident in SmartIT the 'Reported Source' field is one of the required fields, however this is right at the bottom of the form and often the user will have to scroll down to see it.…
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