• Allow user to change the result list location in the mid-tier

    score5
    Below Review Threshold
    1 vote
    In the remedy client tool, the user is able to adjust the pane location of the result list and the detail information. We would like the mid-tier to have the same functionality as the client tool since the most of com...
    Suping Li
    last modified by Suping Li
  • OEL platform Support across BMC DSM products

    score5
    Below Review Threshold
    1 vote
    Many customers are starting to use the Oracle Enterprise Linux flavor that is based on the RHEL kernel. These customers have expressed immediate desire to use the same for Remedy and other products from BMC, especiall...
    Manoj Vishnubhotla
    last modified by Manoj Vishnubhotla
  • BMC Remedy Attachment file size message shows in Bytes

    score5
    Below Review Threshold
    1 vote
    Hi Team,   Below is the message we get to see when a file size which is over 10mb(as configured on remedy admin console), is being attached to a ticket in Remedy 9.1v.   Message: ARERR [9210] The size of t...
    Kunal Pishe
    last modified by Kunal Pishe
  • Print Variable Values-Debug Mode

    score5
    Below Review Threshold
    1 vote
    as a remedy developer/programer, we tend to print variable values during workflow/code/ execution for debugging purpose. at present to do so we would have to create some display only fields or regular fields to do a s...
    Ashwanth Padmanabhan
    last modified by Ashwanth Padmanabhan
  • Generate Unique Field IDs automatically

    score5
    Not Planned
    1 vote
    BMC Should provide the option to automatically track and create unique IDs in ARSystem per DB name for fields across the entire system to make it easier to create reusable workflow.    While it's easy t...
    Lonnie Murray
    last modified by Lonnie Murray
  • Clear Option in Table field column Drop down

    score5
    Not Planned
    1 vote
    Currently if we have a Menu Associated with a character field, we see the clear option in the drop down. If the same character field is used in a table field as a column (whose column display property is set to Drop...
    Niranjan Panigrahi
    last modified by Niranjan Panigrahi
  • Escalation TIMESTAMP values incorrect

    score5
    Not Planned
    1 vote
    When an escalation runs, in our case HPD:INC:AutoCloseResolved, the TIMESTAMP value used when marking the ticket closed is the TIMESTAMP of when the query from the escalation is ran and not the TIMESTAMP of when the S...
    Rajesh Mokashi
    last modified by Rajesh Mokashi
  • Configurable option for rich text field cleanup dialog (ckeditor)

    score5
    Not Planned
    1 vote
    If you are using rich text fields and copy content from word or outlook to the rich text field, then a dialog appears, asking wheter you want to clean it :   It does not matter, wheter you press OK or Cancel, ...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • Please enable X-Content-Type-Options: nosniff in Mid-Tier

    score5
    Not Planned
    1 vote
    Please treat this as RFE. We have following requirement as part of the product Hardening step. ---------------------------------------------- When hosting the user-uploaded content which can be viewed by other user...
    Sumit Kumar
    last modified by Sumit Kumar
  • Remedy AR System 9.x / 18.x Security Vulnerability Hot Fix

    BMC Software has identified a security vulnerability (CVE-2018-19647) that could allow a remote, unauthenticated attacker to gain arbitrary code execution as the system user. The exposure is limited to scenarios where...
    John Weigand
    last modified by John Weigand
  • Popups for fields with long values in MidTier

    score5
    New
    1 vote
    In AR-Client if a field have value longer than it can display you can see full value in popup which will be shown if you move mouse cursor over the field In MidTier there is no such functionality, you need to use e...
    Maxim Martynyuk
    last modified by Maxim Martynyuk
  • Update current CLUsage form  to prevent/ minimize row locking

    score5
    Below Review Threshold
    1 vote
    Current  behavior   The design of the Current License Usage form processing in a server group calls for row locking on the Main record of a user's entries to create a "distributed lock" for that user. Th...
    Carin Sinclair
    last modified by Carin Sinclair
  • Doubt with email rules for opening tickets.

    Hi guys   I have enabled the AR System to open tickets (WO) when receiving e-mails. Doubt: Should the email you send must be registered with People?   I ask this, whenever I send an email to open ticket o...
    Rodrigo Nogueira
    last modified by Rodrigo Nogueira
  • password by wizard?

    Hello.   I configure all my company by the wizard, and I add all my users by the wizard until there all be ok, but my problem is that when I enter with a new user the application doesn´t ask the new user t...
    Raul Sanchez Villena
    last modified by Raul Sanchez Villena
  • Remedy - Server - Log Zipper - How to collect configuration files and remedy logs for BMC Support

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server/ITSM - AR System Maintenance Plan

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - ERROR (317): Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Deployment Manager - ARERR 91

    Hi,   When trying to import a package which has a bigger size (ex: 18.08 Patch 1 for AR Server) the server throws an ARERR91 during import, and consumes ~20GB of RAM from the server (until it reaches 0 MB availa...
    Catalin Pana
    last modified by Catalin Pana
  • Remedy - Server - Get Server Statistics (GSS) API call not showing correct thread information on 1805

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - AR Server Install failed with the error:"[RIKERROR] Exception from RIKJ command Definition import failed, code 2 , filename - /opt/app/BMCRemedy/ARSystem/installforms/en/ARSystemServerGroupAdministration.def"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin