• Remedy Test Automation Libraries

    Version 2 All, We are glad to announce the BMCRemedyUI automation 2.0 is released and ready to download.   Now we are providing you the ready made automated test scripts which you can run in your environment. ...
    Manoj Jagdale
    last modified by Manoj Jagdale
  • Associations in Application

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    If you add forms to a (deployable) application, you will find all related objects in the application, too: Active-Links, Filters, Escalations, Guides, Webservices, Menus. The object-type I miss is associations.
    Thomas Arndorfer
    last modified by Thomas Arndorfer
  • Configurable option for rich text field cleanup dialog (ckeditor)

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    1 vote
    If you are using rich text fields and copy content from word or outlook to the rich text field, then a dialog appears, asking wheter you want to clean it :   It does not matter, wheter you press OK or Cancel, ...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • Global search option should be available on AR System Report Console

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    1 vote
    Hi Team,   i just noticed that a global search option should be there in AR System Report Console so that user can search for their already created reports when there are a lot of reports present. I know we can ...
    PAWAN KAUSHIK
    last modified by PAWAN KAUSHIK
  • Improve IP CONFLICT error message in ITSM

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    1 vote
    Improve IP CONFLICT error message in aruser log to include the ip address in conflict, the jsessionids in question. It would be good to have a unique window ID generated for each browser window from a user that we co...
    Mike dupont
    last modified by Mike dupont
  • Update current CLUsage form  to prevent/ minimize row locking

    score5
    Not Planned
    1 vote
    Current  behavior   The design of the Current License Usage form processing in a server group calls for row locking on the Main record of a user's entries to create a "distributed lock" for that user. Th...
    Carin Sinclair
    last modified by Carin Sinclair
  • Print Variable Values-Debug Mode

    score5
    Not Planned
    1 vote
    as a remedy developer/programer, we tend to print variable values during workflow/code/ execution for debugging purpose. at present to do so we would have to create some display only fields or regular fields to do a s...
    Ashwanth Padmanabhan
    last modified by Ashwanth Padmanabhan
  • Generate Unique Field IDs automatically

    score5
    Not Planned
    1 vote
    BMC Should provide the option to automatically track and create unique IDs in ARSystem per DB name for fields across the entire system to make it easier to create reusable workflow.    While it's easy t...
    Lonnie Murray
    last modified by Lonnie Murray
  • Qualification Parameter in Rest API

    Hi All,   How to add the qualification part if there is more than one condition http://[AR Server]:8008/api/arsys/v1/entry/AST:CI Unavailability?q=%27Cross+Reference+ID%27+%3D+%22INC000000006905%22   Thi...
    Ricky .
    last modified by Ricky .
  • Remedy - Server - How to restart the Java Plugin Server (Unix/Linux/Windows)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Remedy AR System Ser...
    Knowledge Admin
    last modified by Knowledge Admin
  • HTML Template are sending BLANK

    Hello Everybody,   I need some help, I´m using HTML template, but I´m receiving the email with all fields in blank. I´ve done some tests: with $$TAG$$  and #$$TAG$$# Any idea?   AR...
    Paola Franco
    last modified by Paola Franco
  • Microsoft Edge compatibility problem

    Hi,   We are having problem working with Remedy (ver 9.0.1) with Edge browser (after latest Microsoft update).  An error is displayed when trying to access Remedy: Any help or suggestion is appreciated ...
    Igor Smrdelj
    last modified by Igor Smrdelj
  • Installation - 9.1.04 - the post-install executor hangs for up to 10 hours

    FINAL UPDATE: I had to give up on using the pre-created database. In the end, we created a db creator user which I used to allow the installer to create the databases.   I did see a few threads that appear to po...
    Shane Barber
    last modified by Shane Barber
  • Where can I find technical requirements (OS, DB, CPU etc)  for Remedy 9.x ?

    Hi,   Any hints where to find a simple table/list of Remedy technical requirements? Customer need to know the operation systems, midTier, databases, Cpu´s etc. -- Markku
    Markku Saarikoski
    last modified by Markku Saarikoski
  • Remedy - Server - AR System on Windows does not start, no errors being reported, logs are not being updated and Windows Service remains with the status "Starting"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - AR System on Windows does not start, no errors being reported, logs are not being updated and Windows Service remains with the status "Starting"[1]

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - Error: "No Select clause defined - SELECT null FROM..." on v.9.1.02 while importing a DEF file

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - Error: "Invalid operation on overlay or overlaid object; Modify Form Type(formname),  8859,"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Remedy AR System Ser...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - ARS v.9.1.04 Patch 002 rolled back, why?[1]

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - ARS v.9.1.04 Patch 002 rolled back, why?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin