• Change a Users password via API

    I need to set a bunch of user passwords in remedy, so that we can use the mobile app.  I would like to use the API to do this, but it looks like the password is encrypted so I need to know how to encrypt the pass...
    Ross Jurek
    last modified by Ross Jurek
  • Java API - Any way to determine if an entry passes a qualification?

    With the AR Java API is there anyway to determine if an Entry object passes a qualification? I am looking for a method that would let me take an Entry object and a QualifierInfo object and return true or false if the ...
    Brit Weller
    last modified by Brit Weller
  • ARERR 456 when try to apply change at Administration console ARS18.08

    Hello! ARS18.08/MS SQL Server After update from 9.1.04 to 18.08 at administration console show error message 456 when try to apply changes. "Правка макрокоманд" - it is translate like "edit macros"   The cha...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • How to validate an attachment (base 64 binary) in a web service

    Hello !!   I have created a web service that generates a record in a form with an attach file. This is the body of the method:   <urn:setAttachments> <!--Optional:--> <urn:AttachmentName&g...
    Sergio Tomillero
    created by Sergio Tomillero
  • Create file with CRLF (0A 0D) ARS9.1.04

    Hello! ARS9.1.04/RedHat7.4/Oracle Try to create file (.txt) with data from remedy (use for save at client side process PERFORM-ACTION-SAVE-ATTACHMENT). For creation of newline use template like: "text1 = " + $abc$ +...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Smart Reporting issue

    Hello guys,   I have an issue with Smart reporting, i have a numbers of dashboards sometime it's working fine and some times it keeps loading and this error appear:   I can't figure out what is the problem...
    Majd Alsadi
    last modified by Majd Alsadi
  • Cannot build a Service Target as it is stuck in "Build in Progress

    Good Day,   May you please assist as i am trying to build service targets but they are stuck in "Build in Progress". I have enabled the logs the SLM preferences and i see the below error. I have attached the log...
    Loaone Seleka
    last modified by Loaone Seleka
  • Approval Notification - New Signature

    Hi All,   There is a existing approval process configured for WOI:WorkOrder and has a Notification created for "New Signature" which has Notification Tag. We made it Inactive and created the other one and trigge...
  • TSPS Rest APIs giving wrong expiry time

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Single Sign On COMPONENT: Remedy Single Sign On ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Delta Data Migration - Unique Index Violation

    Hello experts,   I kindly ask you here for discussion / tips / ideas.   We are doing a Delta Data Migration. Source is a Production Platform and the time difference of DB Dump on Destination Platform is ab...
    Marek Ceizel
    last modified by Marek Ceizel
  • Operational categorization in Service request Definition

    I am using service request definition to create a form for initiating Change request through digital workplace.   However am not sure how to set a operational categorization in the forms as I need Tier 2 to be p...
    Amritha k
    created by Amritha k
  • Unable to modify default Height & Width layout coordinates for a panel on OOB Forms

    score15
    Not Planned
    3 votes
    EXPECTED RESULTS: Should be able to modify Height & Width of the Panel on OOB Form.   STEPS TO REPRODUCE: E.g AST:ComputerSystem OOB form. Open AST:ComputerSystem Form in Developer Studio 9.1.04 in Best Pra...
    Smita Naik
    last modified by Smita Naik
  • Display Whitespace in Smart Report

    score15
    Not Planned
    3 votes
    Smart Reporting should have an option for allowing html to be displayed in a field and/or white space.   I was trying to create a report/dashboards which displayed records that has neatly organized Status de...
    Paul Stanfa
    last modified by Paul Stanfa
  • Increase certain CMDB Core forms fields that only have a 38 input character length

    score15
    Not Planned
    3 votes
    Certain CMDB core form have a 38 input character length on certain key field, Instance ID, Class ID, DatasetID.  There are a number of customers using the BMC CMDB to build custom classes and are also using a dif...
    Roy Brennan
    last modified by Roy Brennan
  • Push field should work with mappings to column fields.

    score15
    Not Planned
    3 votes
    This idea is created based on the discussion in the thread Push field does not happen correctly with column fields.   There are three regular forms.   Form A: It has lots of records store values to pushe...
    Sidhdesh Punaskar
    last modified by Sidhdesh Punaskar
  • Remedy scroll wheel scroll in field menus items

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Full Text Search returns inconsistent results

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: AR 9.0 - 9.1.03 ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Duplicated pop-up menu

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy ARWeb COMPONENT: AR System Mid Tier PROBLEM:...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart Reporting - Private Report ownership Change

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart Reporting - Limit Size of Event Table

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin