• problem Backlogs and KPI statistics

    6 votes
    looking for the ability to create KPI reports for Problem management backlog per support group. By default ITSM has OOTB filters for Incident per support group and work order support groups. what is needed is for si...
    marianne reeves
    last modified by marianne reeves
  • JAVA API to import definition file.

    I want to write api to import definition file through JAVA API. Any help is appreciated.
    Rajeev Dave
    last modified by Rajeev Dave
  • Remedy architecture simplification question

    When BMC announced that they were going to a more simple Remedy architecture for version 18.05, we started to plan to consolidate servers.  So we upgraded our development servers to 19.02 with that in mind. ...
    Greg Donalson
    last modified by Greg Donalson
  • ITSM general slowness post 19.02 upgrade with OpenJDK 11.0.2

    Hello,   Since upgrading platform and components to v19.02 with open jdk 11.0.2 we have seen a general slowness of the application. This including also virtual chat which already was upgraded to v9.1.02 with the...
    Danut Mosescu
    created by Danut Mosescu
  • Prerequisite for AR System platform upgrade to 9.x version using installer/d2p

    Introduction : This blog will give you the brief idea about the prerequisite needs to consider before performing AR system platform upgrade using installer. Also included prerequisite needs to consider while applying ...
    Snehal Gaikwad
    last modified by Snehal Gaikwad
  • security enhancements: implement additional web security features

    Below Review Threshold
    24 votes
    Several our customers recently had security audits. During these, the auditors noticed, that some security features are not implemented for MidTier, SmartIT/MyIT and RSSO and implementing these would increase security...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • Alternatives to arsrename.sh

    I am really fed up with arsrename. It does not replace all occurrences at once so I have to run it multiple times In 18.08, for me at least, it does not find all forms and fields (without filter lists)   I've ...
    Peter Lundqvist
    last modified by Peter Lundqvist
  • Add Incident Worklog attachments using REST APIs

    Hello All,   We are doing an integration where a third party application, where the they are using our RESTAPIS and trying to create worklogs with attachments. But somehow they are not able to do it.We have cove...
    Vinayak Navada
    last modified by Vinayak Navada
  • How can I get the Import Tool to recognise Portuguese characters like ç / ã?

    My Import Tool fails to import attachments with Portuguese characters in the name.   This is an extract of the arx file where you will find these characters, çã, in the name of the attachment: CHAR-...
    Melanie Jansen
    last modified by Melanie Jansen
  • Center button on a panel

    Hi. Could you please recommend me the most simple way to make button to be in the center of panel while resizing? Is it possible to do without creating css file (just by "Custom CSS" property)?
    Timur Bokov
    last modified by Timur Bokov
  • Remedy Smart Reporting - How to Add +7 Days to a Date Field ?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Dev Studio: Ability to copy a field not in view

    Product Team Review
    30 votes
    Currenty, in Dev Studio, if you want to copy a field on a form, you right click the field, copy, and you can paste it anywhere, the current form, another form, etc...no problem.  But.....if you are looking at the...
    LJ LongWing
    last modified by LJ LongWing
  • Automated Utility to update ARS/ITSM/SRM etc Server References

    On Roadmap
    258 votes
    The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
    Ash Hall
    last modified by Ash Hall
  • Is there a REST API a third party application can use to submit Tickets in the system or query data from it?

    I'm new to the product family and I need to understand how to integrate Remedy with a custom solution we have to develop. My questions are: - is there a REST-API allowing my application to submit Tickets to Remedy a...
    Riccardo Chirra
    last modified by Riccardo Chirra
  • Disable the license-check mechanism (ARERR 9084)

    Below Review Threshold
    9 votes
    In ARSystem exists since a long time a mechanism to prevent that several user can work with the same logonid (and the same license). At the moment it saves a cookie (G-cookie) in user-browser and at the server. If th...
    Rainer Volkmer
    last modified by Rainer Volkmer
  • BMC Remedy AR System 9.0 Administering: Seats Available

    Week Starting September 02 2019  We have few more seats available in the following Instructor-Led Online class in: BMC Remedy AR System 9.0: Administering   About the Course: This course will focus on fo...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • Improved Report Auditing and Maintenance.

    Not Planned
    1 vote
    I think it will be a great idea to be able to know when a report was last run. Additionally. the ability to delete unused reports, with notification as a warning sent to the report submitter before deletion, would be...
    Gabriel McCarty
    last modified by Gabriel McCarty
  • Automated Mid Tier cache flush and sync cache

    Hi,   We need to schedule autmoated cache flushes and sync cache once a day. Does anyone know how to do this in an automated manner ?   - Raj
    Gururaj R
    last modified by Gururaj R
  • Error 8755 - The specified plugin does not exist: ARSYS.ARDBC.PREVIEW

    Hi fellas,   We are facing this issue with only one person. He is trying to raise a CRQ but during the approval part it is not going through. We are getting this error →   Error 8755 - The specified...
    Edison Pioneer
    last modified by Edison Pioneer
  • AR Application server getting Choked

    Dear All,   We have ITSM 9.1.04 along with smartit/Myit. ARS is installed in two servers in server group. Both the servers have 32 GB RAM and 16 Virtual processors. We have allocated 30 threads and Heapsize is 2...
    Vinayak Navada
    last modified by Vinayak Navada