• Remedy - AE - The Assignment Engine appears to be running using the Admin Queue: [<RPC ID: 0000000000> <Queue: Admin><Client-RPC: 390600 >]

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Text Formatting issue : Rich Text Box

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Missing Objects buttons/Tabs when object is cached per the viewstats file.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Tips to deploy AR Server 9.105 Patch 001 via D2P and proactively prevent error for subsequent ITSM 9.1.05/1805 Patch 1 deployment

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: ARS 9.1.05/1805 Pat...
    Knowledge Admin
    last modified by Knowledge Admin
  • Archiving Best Practices and configurations

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Remedy AR System Ser...
    Knowledge Admin
    last modified by Knowledge Admin
  • Midtier - Incorrect dates when using Brazil timezone

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • RSSO AR integration Error 623

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Single Sign On COMPONENT: Remedy Single Sign On ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How can I connect to the Smart Reporting configuration database?

    Please, I need help.   How can I connect to the Smart Reporting configuration database?   How do I open the database shell, to perform queries against the metadata?   Thanks a lot!
    Levi Tavares
    last modified by Levi Tavares
  • Problem restarting AR service.

    I am getting the following: Unable to restart Remedy AR System Server service. Event ID 4096, error "The Java Virtual Machine has exited with a code of -1, the service is being stopped"  The service stopped witho...
    Kathy Martinez
    last modified by Kathy Martinez
  • How to get all related Task of a change in a Single row of BIRT report.

    I have a Birt report related to change and have some calculation based on the time spent for each Task. But in the report for each Task it is coming in different row for a same change ticket and messing my calculatio...
    Sameer Doshi
    last modified by Sameer Doshi
  • security enhancements: implement additional web security features

    score130
    Below Review Threshold
    26 votes
    Several our customers recently had security audits. During these, the auditors noticed, that some security features are not implemented for MidTier, SmartIT/MyIT and RSSO and implementing these would increase security...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • Jetty REST API Separate Process

    score35
    New
    7 votes
    Please move the Jetty REST API Process to a separate process which can be restarted via armonitor_admin. It's very frustrating have to restart the entire AR Process to recycle the Jetty server.
    Robert Dudley
    last modified by Robert Dudley
  • Developer Studio - __c suffix removal

    score505
    Product Team Review
    103 votes
    Hello,   When working in Best Practice mode, developer studio always add the _c suffix everywhere.   There should be an option in Dev Studio to deactivate the addition of this suffix.   Typically I l...
    Yann Baumgartner
    last modified by Yann Baumgartner
  • Create a secundary group member field in AP:Role.

    score5
    Active
    1 vote
    Since in the AP:Role, it is not possible to have the group member field, bigger than 4000 (because this is a varchar column and it would become a clob if it would be increased), I propose to BMC to create a new field ...
    Goncalo Oliveira
    last modified by Goncalo Oliveira
  • Reduce minimum floating license timeout to 30 minutes

    Vote on this idea if you agree it would provide more efficient use of Remedy Floating Licenses. (wasn't my idea, but I voted it up)   There is an Idea in the Remedy AR System area to let us lower the floating l...
    Gilbert Fendrick
    last modified by Gilbert Fendrick
  • Install Midtier or User Tool on local host?

    I cannot disable antivirus software on my server, nor can I create firewall rules. I cannot continue my install via the mid tier. I need to be able to add licensing and disable escalations via the server config form t...
    Christopher Janovich
    last modified by Christopher Janovich
  • https://communities.bmc.com/docs/DOC-122501 gone?

    We're trying to upgrade to ARS 19.08 on Linux and get that nice error   LOG EVENT {Description=[Failed to executed Add Indexes on Columns BTable Server Utilitiy com.bmc.arsys.artools.ARToolsException: Unable to ...
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • SRM - Backend ticket not generated

    Hi Experts,   Remedy ARSystem verson-  8.1.   Today we faced with our SRM. Request number was getting generated but related backend ticket was not. I restarted the plugin and issue got resolved. But s...
    Saurabh Maheshwari
    last modified by Saurabh Maheshwari
  • AR Email engine - makes it configurable whether the emails are deleted when retrieved from the email server or not (IMAP)

    score135
    Below Review Threshold
    27 votes
    Currently, all retrieved emails are deleted on the email server regardless of the pop/imap protocol used. This behavior is confirmed by BMC and currently the design, although it does not match the default imap behavio...
    Stefan Hall
    last modified by Stefan Hall
  • Removing a server from a server group

    In AR Server version 9.1, it has been mentioned that : Server Group Member  - Indicates whether the server is a member of a server group. By default this option is selected and is not changeable. The information...
    Prajakta Iyer
    last modified by Prajakta Iyer