• Java JMX Agent Insecure Configuration (118039) on the Application Servers

    Hi Team,   We are on BMC Remedy ARS,ITSM,SRM(9.1.04.002) and SLM(9.1.04) with Windows as OS and Oracle as DB. We are getting frequent vulnerabilities being reported by our Vulnerablity team on the application s...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Automated Utility to update ARS/ITSM/SRM etc Server References

    score1310
    On Roadmap
    264 votes
    The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
    Ash Hall
    last modified by Ash Hall
  • How To Enable The Option 'Report sharing via URL' In SmartReporting?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: ITSM In-App Reportin...
    Knowledge Admin
    last modified by Knowledge Admin
  • how to add SYS:Status Reason Menu Items to HPD:Help Desk

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: BMC Remedy AR Syste...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Remedy ITSM 9.1 with Oracle 12

    Hi every body   What problems may exist, if I install BMC Remedy IT Service Management 9.1 on Oracle 12, since in the compatibility matrix, it is not related.
    J. Jesus Baena
    last modified by J. Jesus Baena
  • Work Order - Approval Process (Not attaching)

    Hi All,   There is a custom Work Order Approval Process setup in our Project Environment.   Let me describe my requirement or issue that I am facing: On REQ submission system generates backend fulfillmen...
  • Remedy - Server - Microsoft Outlook client for Android platform removes line break causing email approval not working

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Incident report to capture time spent on each status

    What would be the best way to generate an incident report based on a time span The report should capture the below fields. There should be only 1 row per incident.   incident number summary status - new time spe...
    Saurabh Malviya
    last modified by Saurabh Malviya
  • Unable To Change The VIEW Name In The Smart Reporting

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: ITSM In-App Reportin...
    Knowledge Admin
    last modified by Knowledge Admin
  • BMC Remedy AR System 9.1 Basic Development: Seats Available

    Week Starting February 10 2020  We have few more seats available in the following Instructor-Led Online class in: BMC Remedy AR System 9.1: Basic Development   About the Course: This course combines clas...
    Nabonita Roy Kambli
    last modified by Nabonita Roy Kambli
  • Remedy Smart Reporting - Session time out in Admin Console

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting - Restrict Access to a Dashboard.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Is there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1

    s there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1. It seems that i'm missing the history on status..Is this stored somewhere?
    Raluca Mlaceanu
    last modified by Raluca Mlaceanu
  • Quick and Easy Remedy Mid-Tier Testing Using Containers with Docker

    Introduction Setting up the Docker Environment Apache Tomcat Containers Pump Up The Volume .war (What is it Good For?) Managing Multiple Configurations Testing with a Load Balancer Summary ...
    Mark Walters
    last modified by Mark Walters
  • RSSO token to REST API auth

    Hello!   We have RSSO with AR System 9.1. Currently, for a project, I got a requirement to use REST API and make calls from a custom View (which points to a page on mid-tier) back to Remedy. I found this article...
    Yuliya Melikhova
    created by Yuliya Melikhova
  • How can I bypass or handle returning codes from external app

    Hi experts.   We have an integration with an external application that returns a response code in every interaction, so remedy shows this message as an error window, stopping de workflow.   The question...
    Henrry Vargas
    last modified by Henrry Vargas
  • Top Viewed AR Server Knowledge Articles

    November 2019 list of top viewed AR Server knowledge articles, this will be regularly updated.   Article # Title 000100761 Remedy - Server - Error: "ORA-65096: invalid common user or role name" installing ARS ...
    Paulina Aguirre
    last modified by Paulina Aguirre
  • Remedy 9 Smart Reporting - Freehand SQL - SubStr

    Hi all, good day and happy Fridays!   Wondering if there is an SQL wizard out there that could assist please.   I'm looking to search for a value, after X before Y.   I have the following, but having...
    Mark Breeze
    last modified by Mark Breeze
  • BMC Smart Reporting installation error

    Hi Experts,   We are doing fresh installation of BMC Smart Reporting on standalone server. Below are the environment detail :   Smart reporting version 19.08 OS Type : Linux Sever : Standalone (we are do...
    Saurabh Maheshwari
    last modified by Saurabh Maheshwari
  • Make Escalation Errors in ARERROR.log Optional

    score15
    Not Planned
    3 votes
    In Remedy AR System Server when a Escalation is executed and encounters a error, the error is written to the arerror.log.   This idea is to introduce a option to have that disabled so Escalation errors do not sh...
    Adam Lawson
    last modified by Adam Lawson