• components or services stopswhich may stops  the ARServer services?

    Hi All,     I need to know what are the different components or services stopswhich may stops  the ARServer services?   Regards, Gajanan
    Gajanand Patil
    last modified by Gajanand Patil
  • Remedy 9 - REST API - JWT Expiry

    Hi, Does anyone know how/where to set the JWT expiry?  I've seen it suggested that it's a server config value but can't see anything in ar conf that seems to do the job. Thank you, John
    John Adams
    last modified by John Adams
  • Records not coming from Spoon using transformation

    I have a custom form where I import People records file using Spoon Tool and I wrote several workflows which all process the records from custom form and update records also on CTM:People form. This functionality was...
    Rajeev Rai
    last modified by Rajeev Rai
  • Mid-tire Compatibility Tomcat 9

    We have got a vulnerability that related to Apache Tomcat.   Is tomcat 9 compatible with Remedy 19.02 ?
    Mohammad Rababah
    last modified by Mohammad Rababah
  • ERROR (9134): Invalid number of arguments; com.bmc.arsys.arencrypt.AREncryptionException: java.security.InvalidParameterException: Wrong encrypted data bytes to decrypt.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • RSSO - Postgres Error initializing datasource jdbc/rsso ERROR: Connection to localhost:5432 refused. - RSSO Authentication not working

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Single Sign On COMPONENT: Remedy Single Sign On ...
    Knowledge Admin
    last modified by Knowledge Admin
  • RSSO-Kerberos Authentication does not work with Open JDK 11

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Single Sign On COMPONENT: Remedy Single Sign On ...
    Knowledge Admin
    last modified by Knowledge Admin
  • REMEDY 9.x/18xx/19xx Release - CONFIGURATION CHECKLIST from the BMC R&D PERFORMANCE TEAM

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting- is there a way to search for reports that contain a certain field?

    We have modified a field.  Is there a way to search or get a list of all reports (and their views if possible) that contain that field?
    Kristen Karl
    last modified by Kristen Karl
  • Enable option to select SOAP 1.1 or 1.2 in Remedy 9.1

    score95
    Below Review Threshold
    19 votes
    In Remedy 9.1 SOAP calls are first made in SOAP 1.2 and, if not successful, are retried in SOAP 1.1. While this may be preferable for some customers, those upgrading from Remedy version prior to 9.1 may run into issue...
    Greg Whitney
    last modified by Greg Whitney
  • Deleting bulk People records in remedy itsm9.1

    Dear All,   I have a requirement to delete more than 4000 people records in remedy. Please let me know what are the possible ways to do that.
    S B
    last modified by S B
  • How to configure overdue approval for BMC Service Request

    Hi all BMC Master,   We have customer request that every approval from SRM that passess 1 hours in state "Waiting Approval" will be Rejected automatically by system.   It seem that i have not yet successfu...
    Arie Retno
    last modified by Arie Retno
  • API returns error for second function call: 'User is currently connected from another machine.'

    Hi All,   I am new to BMC API. I am trying to create an incident using api and I am trying to fetch details of newly created incident. Creation of incident is successful, however, if I use same token to get INC...
    Pratibha Gupta
    last modified by Pratibha Gupta
  • Automated Utility to update ARS/ITSM/SRM etc Server References

    score1285
    On Roadmap
    259 votes
    The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
    Ash Hall
    last modified by Ash Hall
  • BMC Smart Reporting installation error

    Hi Experts,   We are doing fresh installation of BMC Smart Reporting on standalone server. Below are the environment detail :   Smart reporting version 19.08 OS Type : Linux Sever : Standalone (we are do...
    Saurabh Maheshwari
    last modified by Saurabh Maheshwari
  • Live Chat 19.08 Issue

    Hello experts,   I have the following error when enabling the Live Chat 19.08 in Smart IT :   HTTP Status 404 - /eschat/agent/   I have the latest version of AR,ITSM,Virtual Chat , etc...   All...
    rami ghoul
    last modified by rami ghoul
  • The customer received *** ERROR ***  ORA-00257: archiver error. Connect internal only, until freed when they started ARS.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: BMC Remedy AR Syste...
    Knowledge Admin
    last modified by Knowledge Admin
  • Smart IT mobile app session time out

    Hello all,   I just want to ask about the session time out for the Smart IT mobile app, lets say when the agent log in to the Smart IT by the mobile app then he reserve a floating license for him, if he not work...
    Majd Alsadi
    last modified by Majd Alsadi
  • Smart IT incident management stages

    Hello all,   Our customer asking about the stages in classical view for the incident management that is it exist in Smart IT or not?  like the image below:     Thank you
    Majd Alsadi
    last modified by Majd Alsadi
  • Remedy Smart Reporting - Manage Views and make changes after 19.02 upgrade

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin