• Isn't there a missing 1908 Patch 001 release?

    After the "new" release strategy there is a feature release every 6 months, so in February and August. In between there is a patch release, which was always released three months after the feature release, i.e. end of...
    Stefan Hall
    last modified by Stefan Hall
  • Add custom notification for SRM:Request

    Dear all,   I have a custom fields in SRM:Request and i want to use them in SYS:Notification Message to send email notification.   Any one give me the clear steps to do it, i read many discussions but i di...
    Majd Alsadi
    last modified by Majd Alsadi
  • FlushCache1.02.java

    Java Source code for Version 1.02 of FlushCache utility, described here:MidTier Flush Cache Utility
    Martin Rosenbauer
    last modified by Martin Rosenbauer
  • MidTier Flush Cache Utility

    There are several posts both in the BMC Communities as well as ARSList which outlines various examples of automating the flushing of the MidTier Cache using varying methods and languages.   One such post would b...
    Curtis Gallant
    last modified by Curtis Gallant
  • Display an active web page in a Remedy form

    I know this can be done, but I simply forgot how to do it.
    Scott Carpenter
    last modified by Scott Carpenter
  • Remedy - Server - AR upgrade to 1908 failing on linux server with error "arserver.installer.preupgrade.descriptionFailed to run Database Upgrade Utility"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • https://communities.bmc.com/docs/DOC-122501 gone?

    We're trying to upgrade to ARS 19.08 on Linux and get that nice error   LOG EVENT {Description=[Failed to executed Add Indexes on Columns BTable Server Utilitiy com.bmc.arsys.artools.ARToolsException: Unable to ...
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • Is there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1

    s there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1. It seems that i'm missing the history on status..Is this stored somewhere?
    Raluca Mlaceanu
    last modified by Raluca Mlaceanu
  • Alternative approuch on solving ARERR 9506 caused by HTTP 403 on udd.js

    Symptoms   ARERR 9506 displays when form is requested Fiddler capture shows request for udd.js results in HTTP403 Fiddler capture shows the response to the LoginServlet call sets the HTTPOnly flag on all cooki...
    Jan Sierens
    last modified by Jan Sierens
  • Flashboards: Dynamic Qualifications

    Hi all   I have built a Flashboard which shows historical values. Now I need to create some dynamic qualifications for the Flashboard - so e.g. to limit the time scale of the x-axis. I read the corresponding s...
    Helmut Pfeiler
    last modified by Helmut Pfeiler
  • Microsoft retiring basic authentication protocols for Office365

    score45
    Below Review Threshold
    9 votes
    Good Day All,   Like many companies out there, we have migrated to Office365 and have our AR System connected to the O365 exchange. I am also the O365 admin for our company and not so long ago received a notice ...
    Basil Webster
    last modified by Basil Webster
  • FlushCache1.02.zip

    described here:MidTier Flush Cache Utility new version with some fixes and new command line option -nw to prevent dialog windows for success and error messages
    Martin Rosenbauer
    last modified by Martin Rosenbauer
  • Smart Reporting - Filters for dates larger than year 2038 not returning results

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Global Searches are slow the first time they are performed and faster afterwards

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting - Unable to export content due to "missing folders"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Cannot assign roles to users in own realm in RSSO 18.08

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy Single Sign On COMPONENT: Remedy Single Sign On ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Reconciliation identification rules

    Hi,   I am working with reconciliation job.   I see that identification rules for several CIs doesn´t works.   Identification (and merge) is working over records with hostname(Integration) != ...
    Jose Rodriguez
    last modified by Jose Rodriguez
  • Defining Custom Qualification for Archival.

    score120
    Below Review Threshold
    24 votes
    Problem: Options are greyed out on overlay mode for Archive & audit.   Steps to reproduce: >> Login to Developer studio. >> Make sure the we have logged in as "Best Practice Customization mode". &...
    Tejaswini Kothawade
    last modified by Tejaswini Kothawade
  • Adding FORM name for the listed Archive policies in the AR System Archive Manager Console

    score110
    New
    22 votes
    By default accessing the AR System Archive Manager Console shows the current configured Archive policies.   Example:     However, this console does not show the actual FORM for which these policies ...
    Jaime Mayol
    last modified by Jaime Mayol
  • Upgrade from 9.1 to 18.08 - staged or in-phase?

    Hi,   We are thinking in upgrade our AR System from 9.1.02 to 18.08. We read the documentation available at bmc site and we saw that there are two ways to do this upgrade: in-phase and staged.   We searche...
    Marcus Carvalho
    last modified by Marcus Carvalho