• Error AR Server is not reachable

    Hi, we using BMC Remedy 9.1.04 version. Today we getting 'RPC call failed : 15000 ONC/RPC call timed out (ARERR 91)', then 'ARWARN [9505] AR Server is Not Reachable', and now I'm getting this error while release user ...
    Dwina Andilla
    last modified by Dwina Andilla
  • How are CTM:People and BMC:Person Linked ??

    Hi All,   I want to understand how BMC:Person and CTM:People are linked. Also how extensively we use BMC:Person throughout ITSM Module?   Can someone highlight BMC:Person and its use apart from storing Pe...
    Kumar Premankit
    last modified by Kumar Premankit
  • Remedy AR System Server service slow to start

    When we restart the AR service on our server we get the below message:   If you click OK the status will show as "Starting" and after several minutes will change to "Running" and it works fine. I would say on ...
    Kyle Smithey
    last modified by Kyle Smithey
  • Server Group questions concerning is failover working properly and how to monitor which server is Admin Server?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: BMC Remedy AR Syste...
    Knowledge Admin
    last modified by Knowledge Admin
  • Right click navigation between objects in DevStudio - faster development and analysis

    score130
    Product Team Review
    26 votes
    The goal of this idea Make it easier to go from a displayed object to other objects related to it. Make it easier to create a related object from a displayed object.   Result if implemented Even Faster developme...
    Fernando Avendano
    last modified by Fernando Avendano
  • Install AR System Object List by default with the Mid-Tier

    score685
    Product Team Review
    141 votes
    Since the Remedy User Tool is not provided anymore on version 8 and later, the AR System Object List .def must be installed by default when installing ARSystem and Mid-tier. The Remedy Administrator can then decide t...
    Luciano Muller Nicoletti
    last modified by Luciano Muller Nicoletti
  • Developer Studio - __c suffix removal

    score510
    Product Team Review
    104 votes
    Hello,   When working in Best Practice mode, developer studio always add the _c suffix everywhere.   There should be an option in Dev Studio to deactivate the addition of this suffix.   Typically I l...
    Yann Baumgartner
    last modified by Yann Baumgartner
  • Jetty REST API Separate Process

    score40
    New
    8 votes
    Please move the Jetty REST API Process to a separate process which can be restarted via armonitor_admin. It's very frustrating have to restart the entire AR Process to recycle the Jetty server.
    Robert Dudley
    last modified by Robert Dudley
  • Bring back external Run Process logging in AR 9.x

    score70
    Not Planned
    14 votes
    In AR 9.x BMC has discontinued the arfork log file.  You'll notice in the following link the arfork log is not described and in the screenshot it is grayed out and unavailable: https://docs.bmc.com/docs/ars91/e...
    Fred Grooms
    last modified by Fred Grooms
  • Developer Studio enhancements for faster development

    score400
    Product Team Review
    80 votes
    The following enhancements to Developer would make development faster: Automatic field id generation from a configurable range (e.g. id's per form range or per developer range or per application range). This is one o...
    Fernando Avendano
    last modified by Fernando Avendano
  • Using Remedy REST API how can we add CI relationships to an incident?

    Hello,   I'm a newbie with Remedy REST API (v9.1) and I need to create a few record types using curl commands.   I've started playing with the incident form and I've managed to create an incident with a CI...
    Frederic Renaud
    last modified by Frederic Renaud
  • Remedy - Server - AR upgrade to 1908 failing on linux server with error "arserver.installer.preupgrade.descriptionFailed to run Database Upgrade Utility"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Advanced Options tabs not showing on AR System Email Messages form

    Hi all,  I'm hoping you can assist us with the following issue.       On AR System Email Messages form, when choosing "Yes" on 'Display Advanced Options:' drop-down, the Advanced Tabs d...
    Tshepoeng Mogwera
    last modified by Tshepoeng Mogwera
  • Single Note Message Display

    Hi,   I have created a Message action in an Active Link(AL). When tickets get modified,(Priority of ticket is changed) and it displays a message "Priority has been change".   My challenge is, when i trying...
    Sri Vardhan
    last modified by Sri Vardhan
  • Unable To Change The VIEW Name In The Smart Reporting

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: ITSM In-App Reportin...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - Controlling web service timeouts

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • HTTP 404 error accessing Mid Tier when using Tomcat 8.5 or better installed with the Windows installer

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • New AR System Keyword for Mid Tier Server Name

    score440
    On Roadmap
    90 votes
    With Mid Tier becoming the only BMC supplied user client (without additional cost) and load balancing becoming more common there are times when you need to know which Mid Tier server a user is accessing.   Addin...
    Jason Miller
    last modified by Jason Miller
  • Remedy Smart Reporting - Importing/Exporting content and their dependencies.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Upgrading 1908

    Hi Everyone,   We are on BMC Remedy ARS,ITSM Suite 9.1.04.002 along with RSSO and DWP.   Would like to know best approach for upgrading our Environments to 1908.   Can we directly upgrade to 1908 fol...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed