• Version Control for Devops

    Hi Everyone,         Do we have a tool to handle version control and to integrate with Devops?   Thank you Haytham
    Haytham Hosny
    last modified by Haytham Hosny
  • Apache Tomcat services had consumed 100% of CPU utilization in Remedy Midtier server

    Hi,   Remedy web link was down due to Apache Tomcat services had consumed 100% of CPU utilization in Remedy Midtier server. We had killed the process and restarted the service then the CPU utilization becomes no...
    Roopadevi HR
    last modified by Roopadevi HR
  • Add license "ARERR [130] One of the entries in the character menu is invalid."

    Hi All,   I installed Remedy AR 9.106 on Windows 2008  r2  Enterprise stand alone server. Now when I am adding the license I am getting below error. "ARERR [130] One of the entries in the character me...
    Varsha Mundra
    last modified by Varsha Mundra
  • BMC Remedy Attachment file size message shows in Bytes

    Below Review Threshold
    1 vote
    Hi Team,   Below is the message we get to see when a file size which is over 10mb(as configured on remedy admin console), is being attached to a ticket in Remedy 9.1v.   Message: ARERR [9210] The size of t...
    Kunal Pishe
    last modified by Kunal Pishe
  • Update current CLUsage form  to prevent/ minimize row locking

    Below Review Threshold
    1 vote
    Current  behavior   The design of the Current License Usage form processing in a server group calls for row locking on the Main record of a user's entries to create a "distributed lock" for that user. Th...
    Carin Sinclair
    last modified by Carin Sinclair
  • Allow user to change the result list location in the mid-tier

    Below Review Threshold
    1 vote
    In the remedy client tool, the user is able to adjust the pane location of the result list and the detail information. We would like the mid-tier to have the same functionality as the client tool since the most of com...
    Suping Li
    last modified by Suping Li
  • Configurable option for rich text field cleanup dialog (ckeditor)

    Not Planned
    1 vote
    If you are using rich text fields and copy content from word or outlook to the rich text field, then a dialog appears, asking wheter you want to clean it :   It does not matter, wheter you press OK or Cancel, ...
    Andreas Mitterdorfer
    last modified by Andreas Mitterdorfer
  • bpcu and asset management workflow objects

    Not Planned
    1 vote
    1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) BPCU and ARS/ITSM 8..0/8.1 2. STEPS TO REPRODUCE: 1. Create a class (in cmdb) with AST form associated, and, this form has been attached to the Active-link (as a linke...
    Jesus Diaz-Ropero Simon
    last modified by Jesus Diaz-Ropero Simon
  • Generate Unique Field IDs automatically

    Not Planned
    1 vote
    BMC Should provide the option to automatically track and create unique IDs in ARSystem per DB name for fields across the entire system to make it easier to create reusable workflow.    While it's easy t...
    Lonnie Murray
    last modified by Lonnie Murray
  • Please enable X-Content-Type-Options: nosniff in Mid-Tier

    Not Planned
    1 vote
    Please treat this as RFE. We have following requirement as part of the product Hardening step. ---------------------------------------------- When hosting the user-uploaded content which can be viewed by other user...
    Sumit Kumar
    last modified by Sumit Kumar
  • Files in the repository

    Below Review Threshold
    2 votes
    Currently the files are stored directly in the database, and this greatly increases the size of the database, it would be incredible that they could be stored in a file repository either in the cloud or local, so that...
    last modified by JOSE DANIEL SOSA POSADAS
  • ARS1808 and server name in server group

    ARS1808/MS SQL Server Hello! Update from 9.1.04 to 18.08 and my workflow on form "Configuration ARDBC" (vendor) stop to work as it should. This form need me to determine the current server for substitution into the ...
    Sergey Smirnov
    created by Sergey Smirnov
  • ARS9.1 Custom field overview console

    Hello! ARS9.1.04/Oracle Can I forward a field directly from the form SRM:Request to overview console? At SHR:ARDBCFields i can select event like MAINCHANGE or MAINHELPDESK and etc. but can i select Request?
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Assign Service Request to specific person

    Hello all,   There is a department in my project that need to assign the service requests to a specific people not to a group (Example: some requests are assigned to person A.and some to person B and etc.  ...
    Majd Alsadi
    last modified by Majd Alsadi
  • Options for locking down the REST API?

    All,   I am trying to find a suitable way to limit the interactions via the ARS REST API, but I haven't had much luck.  I would like to limit the inbound requests to only "authorized" clients/users/systems....
    Ezra Wise
    last modified by Ezra Wise
  • Getting 390603 : Cannot establish a network connection to the AR System Plug-In server : <servername>.xxx.com (9999) REMEDY.ARF.CAI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760)

    Hi All,   In one of our application production server we noticed the below error is continuously captured in the arerror.log file.   390603 : Cannot establish a network connection to the AR System Plug-In ...
    JCP Remedy
    last modified by JCP Remedy
  • Approval Mail not setting Request ID in Approval Mail

    Hi All,   I have created a Custom Approval Notification in which  the Approve and Reject link is there. I have used the OTB Email Template Approval_By_Email_Content_en which is used by the OTB Approval Noti...
    Abhishek Tiwari
    last modified by Abhishek Tiwari
  • ARS 9.1 and ARWARN 66

    Hello! ARS9.1/Oracle At system, if search records at global search, users (not all) has warning - ARWARN [66] The query matched more than the maximum number of entries specified for retrieval and record not find (but...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Effective Transport for BMC Remedy ITSM

    Where can find Effective Transport for Remedy ITSM to download?
    Alfia Fisher
    last modified by Alfia Fisher
  • How to capture a problem using Fiddler

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin