• Remedy Web Service ends with name but cannot create web service; error code 5245: Web service Publishing Location must end with web service name

    Not sure if I found a defect or not with Remedy ARS. Version is 9.1.02.003. OS is Windows Server 2012 R2.   Was trying to create a Remedy Web Service today in Remedy Developer Studio. Nothing crazy. Very basic. ...
    Jeff R
    last modified by Jeff R
  • Microsoft retiring basic authentication protocols for Office365

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    Good Day All,   Like many companies out there, we have migrated to Office365 and have our AR System connected to the O365 exchange. I am also the O365 admin for our company and not so long ago received a notice ...
    Basil Webster
    last modified by Basil Webster
  • Pushing "Locale" value in "AR System User Preference" form.

    Hi everyone,   We are using :      - AR System version: 18.08      - ITSM  version: 18.08      - Oracle BD     I'm trying to change...
    Pascal Lalonde-Brodeur
    last modified by Pascal Lalonde-Brodeur
  • REST API Parameter Encoding

    We're using SoapUI to query a REST API Web Service. It looks like it's forcing me to use HTML type of encoding i.e. /api/arsys/v1/entry/User?q=%27Request+ID%27+%3D+%22000000000000204%22 instead of more user friendly a...
  • Remedy Smart reporting "ERROR(304): Must have Administrative permissions to perform this operation" error while running Reports/Dashboards

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Change request ID for join forms to not include the pipe character

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    33 votes
    Recent versions of Tomcat 7 and 8 restrict the use of the pipe character. This affects the use of direct URLs to join forms that pass the eid parameter.   The eid parameter for join forms includes the pipe ...
    Sally Ludwig
    last modified by Sally Ludwig
  • Algorithm negotiation fail error when using SFTP step in Atrium Integrator JOB

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: Petaho 6.1.x versio...
    Knowledge Admin
    last modified by Knowledge Admin
  • SmartReporting Error while accessing through SmartIT for some users

    Hi all, When I click on Reports via SmartIT i get below error. ServiceException: Incorrect report server url mentioned in the report server settings.   I've verified the reporting server name and reporting ...
    Dawood Yawanseh
    last modified by Dawood Yawanseh
  • Remedy - Server - Error "couldn't set locale correctly, egrep: can't open CHANGE_CONFDIR/ar.conf....while starting ARSystem in Unix

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: BMC Remedy AR Syste...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - Error: "Throwable=[java.lang.Exception: AR Change State to Production Failed!" observed in the arsystem_install.log while installation of 9.1.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Email approval Error in Change management

    Hi , I am getting below error while approving change ticket by email.   Getting below mail. Your approval / rejection could not be recorded successfully.     Error No: 46416 Message: You are not c...
    Ramanee Samal
    last modified by Ramanee Samal
  • How to turn logging on for RESTAPI problems?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to gather webservice evidences from AR server in 9104, 1805 or higher

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Encryption - Installing Encryption Security on Remedy SSO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Remedy AR System Ser...
    Knowledge Admin
    last modified by Knowledge Admin
  • In myIT, on the right side window box or pane, I used to be able to use () parenthesis and it will hide the Similar Items or Resources window that saves me real estate to view my article. It no longer works for me. Has anyone done the same?

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    Tess Pfeiffer
    created by Tess Pfeiffer
  • Remedy Smart Reporting Broadcast Schedule is not Working

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: ITSM In-App Reportin...
    Knowledge Admin
    last modified by Knowledge Admin
  • java.lang.RuntimeException: Central Log Store is not initialized!!!

    When we start our server we see on the Solaris Console Java.lang.RuntimeException: Central Log Store is not initialized!!!   Any idea what that means and how to get rid of it?   Attached start.txt which co...
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • RSSO token to REST API auth

    Hello!   We have RSSO with AR System 9.1. Currently, for a project, I got a requirement to use REST API and make calls from a custom View (which points to a page on mid-tier) back to Remedy. I found this article...
    Yuliya Melikhova
    last modified by Yuliya Melikhova
  • Remedy Email Engine - How to enable Email Engine Logs in 9.x (including DEBUG mode)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Blank password from User Form

    Hi All,   Is there a way to know if the password field is blank or not from the User form? I need to know if the user has a local password. The External authentication is on with cross Reference Blank Password....
    Dennis Pereira
    last modified by Dennis Pereira