• Helix Support: Deployment Management Overview

    Welcome to November’s new AR Server Blog post and we are discussing D2P.     What is D2P? This stands for Development to Production (Dev to Prod).  This action is done via the Deployment Manageme...
    Smita Naik
    created by Smita Naik
  • How to remove the inline character to replace with blank.

    Dear ,   Can you tell me how to replace the inline word to be single word,Below value contain many spaces " "   APPNAME=srv_Interface&PRGNAME=XPI_HandleXMLMessage&DATA=PD94bWwgdmVyc2lvbj0iMS4wIiBlb...
    Rakesh Rajasekar
    last modified by Rakesh Rajasekar
  • Unable to connect to Remedy using ports 8443 and 443

    Hello,   we are integrating Remedy with 3rd party application. 3rd party application unable to connect with Remedy using ports 8443 and 443. We have made the necessary firewall changes from network end. Can anyo...
    Dhushanth Ganesan
    last modified by Dhushanth Ganesan
  • Remedy Smart Reporting - “ARHost” Parameter Is Not Updated When Run 'Enable report sharing via URL’ From AdminConsole In Smart Reporting.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • select 1 from dual query

    I am facing issues with a query which is constantly executing at 1second interval, from multiple servers. Digging into the query itself I have found it is a "select 1 from dual" query (lowercase, not uppercase). I hav...
    Catalin Pana
    last modified by Catalin Pana
  • Smart Reporting - Report Refresh manual option exceed cache size error

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO: Smart Reporting 9.1...
    Knowledge Admin
    last modified by Knowledge Admin
  • Email approvals not working with certain versions of Outlook for Android

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Remedy AR System Ser...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting - How to make a dynamic substring

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • Check Box -- Cannot view all rows

    Hi, I'm using:   BMC Remedy Developer Studio Version: 7.6.04 SP4   And when I add a checkbox, I can only see one row. The Rows option under Properties is blocked. I've changed it to Radio button, updated ...
    Martin Gibbs
    last modified by Martin Gibbs
  • DWP Catalog/AR Server - Not coming up.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Spoon: ARLookup step missing

    score370
    Product Team Review
    76 votes
    Although each of CMDBInput, CMDBLookup and CMDBOutput step types exist, in comparison, there are only ARInput and AROutput step types, with no matching ARLookup step type.
    Gustav Stieger
    last modified by Gustav Stieger
  • REMEDY 9.x/18xx/19xx Release - CONFIGURATION CHECKLIST from the BMC R&D PERFORMANCE TEAM

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Provide an option to allow changes to the AR Server 9.x JDBC connection string

    score155
    Below Review Threshold
    31 votes
    In versions of Remedy before 9.x the server used a native client to provide connectivity to the database.  This allowed for the configuration of additional features such as encryption and high availability/fail o...
    Mark Walters
    last modified by Mark Walters
  • Remedy - Server - AR v.9.x - How the NumberOfConnections are getting established by the ARAdmin user in the database?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Server - AR v.8.x - How ARAdmin connects to the Database server and make the connections

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System APPLIES ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy Smart Reporting - Unable to add users manually, How to enable the add user button

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: Smart Reporting Reme...
    Knowledge Admin
    last modified by Knowledge Admin
  • ARERR 9350 when duplicating a tab in IE and opening Work Order Console

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Mid Tier ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Database temporary Disconnected

    When database disconnects for few seconds or minutes, it causes the AR System hanged and would only be resolved by restarting AR System on all app servers.   we will have down times due to frequent security and...
    Mohammad Rababah
    last modified by Mohammad Rababah
  • Antivirus exclusion for BMC Remedy

    Hi Team,   Please let me know if there are any files to be excluded from the antivirus scanning for the BMC Remedy/SmartIT/DWPA to avoid performance issues?
    V Y
    last modified by V Y
  • Checking and Monitoring Remedy Database Size and Records

    One of the biggest questions you'll have when setting up a new Remedy environment is "How big will our Database get"?  This will drive so many different changes to your overall architecture.  Even well estab...
    Adam Lawson
    created by Adam Lawson