• How to apply an active link on a bulk data

    Hi,   I have created an active link. I need to change the "Status" of selected tickets(in bulk) to "Closed".   If there is selection of 10 records at once. Then if I trigger the active link on those 10 rec...
    Sri Vardhan
    last modified by Sri Vardhan
  • Email approval Error in Change management

    Hi , I am getting below error while approving change ticket by email.   Getting below mail. Your approval / rejection could not be recorded successfully.     Error No: 46416 Message: You are not c...
    Ramanee Samal
    last modified by Ramanee Samal
  • How to find Entry Points

    Can someone tell me how to find the Entry Points to these sections?
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • (302) entry does not exist in database

    PROBLEM:  ARERR 302 - Entry does not exist in database is displayed when submitting a Service Request Definition to multiple WO's Randomly we encounter one WO with this error.   Any idea?   Smart IT ve...
    Amit Kenton
    last modified by Amit Kenton
  • Count the working days

    Hi communities, I would like to use the Runprocess command in java, the purpose will be triggering a process that output count working days with input a start date and a holidays calendar. Is there something like thi...
    Alessandro Stella
    last modified by Alessandro Stella
  • How do to Approvals based on specific answers on SRM

    Good Day Community   I am looking for an example of how to create approvals on SRM based on the anwers provided. So if you choose answer A then approval should be directed to approver A if answer is B then appr...
    Phindiwe Moshoele
    last modified by Phindiwe Moshoele
  • How to integrate RSSO with Mid Tier running on Websphere

    Hello, we would like to know how to integrate RSSO with a Mid Tier running on Websphere. We try to follow the documentation steps but it always gives ARERR error [9388] An error occurred in SSO plugin. Contact to admi...
  • RE:Updating the user permission Errors(ARERR 92)

    Hi Team,   We are with BMC remedy ARS,ITSM Suite 9.1.04.002 with Oracle as DB and Windows as OS. We are experiencing an issue while updating the permission to one of the user on Prod Environment which works fin...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Has anyone ever face lifted Remedy UI (Core AR Server, not Innovation Suite) using external CSS and HTML and how was the experience?

    Hi everyone,   I wanted to understand how easy it is to bring in angular grid, react.js related components on core vanilla Core AR Server framework and use them on UI thru custom Javascript, HTML and CSS.  ...
    Chintan Shah
    last modified by Chintan Shah
  • Allow Incoming mailbox using EWS with client certificate

    score10
    New
    2 votes
    Allow PKI (client certificate) authentication. EWS is now supported in later releases, but support for EWS only provides it’s use with a user name and a password. Our EWS requirements for applications to poll fo...
    Dolly Parrillo
    last modified by Dolly Parrillo
  • Data Export Tool

    score15
    Below Review Threshold
    3 votes
    Even when Remedy User Tool is obsolete from Version 7.6.05 we still getting instructions from BMC to use it. Good example: CMDB Upgrade: Product Catalog Pre-Upgrade check failed for the en localized view Solution ...
    Marek Ceizel
    last modified by Marek Ceizel
  • How many people are still using ARInside?

    Just trying to get a feel for how many people/organizations are still using ARInside?   I see it mentioned a few times in Communities in recent history: Re: SQL - Find workflow by Message Number Tools like ARI...
    Jason Miller
    last modified by Jason Miller
  • Remedy - Server - After upgrading AR System the 'Server Group Upgrade Status:' is stuck as "Pending"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - Client - How to increase the Client timeout settings

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Client A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remedy - D2P - ITSM 1808 d2p package is stuck in 'Init Pending Deployed' status after we select "Deploy"

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • INTERNAL ONLY Remedy - Server - Startup, Connection and Timeout issues during ARS Upgrade

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: AR System Server A...
    Knowledge Admin
    last modified by Knowledge Admin
  • Object List View - Preserve Column Widths

    score15
    Below Review Threshold
    3 votes
    As someone spending a lot of time working in DevStudio, I find myself frequently opening up object lists only to to resize columns to fit the screen. My suggestion, if it hasn't already been put forth, is to include ...
    Jim Bruce
    last modified by Jim Bruce
  • Centralised log with uniform log format

    score15
    Below Review Threshold
    3 votes
    By default all logs should be centralised and available online from the an GUI interface and easily filterable on category and searchable. It should includes all types of logs, ars, approval, email engine, application...
    Jan Sierens
    last modified by Jan Sierens
  • Show overlapping days in the Date field popup

    score180
    Below Review Threshold
    36 votes
    It appears that on just about every other calendar widget popup on the internet, you are shown the overlapping days from the previous/next month that fills in the grid of the current month. However, in Remedy, that is...
    Jay Rohrer
    last modified by Jay Rohrer
  • Availability of Data Import functionality in midtier for Administrators/SubAdministrators/Special group

    score285
    Product Team Review
    59 votes
    I would like to have Data import functionality in mid-tier so that Administrators OR Sub-administrators OR users belonging special group can open any form (OOTB as well as Custom forms) in mid-tier and import data int...
    Ganesh Gore
    last modified by Ganesh Gore