• BMC Discovery Report on port connections between two hosts , Network devices

    I'm trying to generate a report  for ports and the relations between hosts , network devices etc   lets say i have device A (network device) and its connected to device B (another network device), i want de...
    Majd Alsadi
    last modified by Majd Alsadi
  • Stopping Users from putting in dates in the past

    My users sometimes like to put dates in the past on a date field. I thought this would be an easy fix BUT I don't see a property I can set to only put in current or future dates and there isn't a AL I can trigger off ...
    Raumin Tadayon
    last modified by Raumin Tadayon
  • AR Server Takes Lot of time to Start after Upgrade to 9.1.04

    Dear Experts,   After the ITSM Upgrade from 8.1 to 9.1 the "BMC Remedy Action Request System Server " service takes more than 10 minutes to start. In old system it used to take hardly 2-3 minutes.  The serv...
    Vinayak Navada
    last modified by Vinayak Navada
  • What is the run process for Set to defaults execution on midtier forms?

    Trying to trigger the set to defaults process when the form window is opened. The java-script functionality only works once the set to defaults button is pressed. Is there any other way to load the java-script during ...
    Kum B
    last modified by Kum B
  • Is there a way to configure Remedy where after you create a new Record it stays on that record in Modify?

    I was doing a Active Link push to create a new record on the local form but after I do the push from a button If the form is still on create mode and THEN you click save it doesn't update the new record I did a push o...
    Raumin Tadayon
    last modified by Raumin Tadayon
  • Can I use Midtier 18.08 with ARS/ITSM 19.02 (9.1.07) ?

    Hi guys. According to my thread Different Excel Webreports from 9.1.07 compared to 8.1.02 ? , within the latest Midtier 19.02 the EXCEL reports are broken. They are created as XML instead of proper XLS type. Therefore...
    Miroslav Horvath
    last modified by Miroslav Horvath
  • JAVA API to import definition file.

    I want to write api to import definition file through JAVA API. Any help is appreciated.
    Rajeev Dave
    last modified by Rajeev Dave
  • Is there a REST API a third party application can use to submit Tickets in the system or query data from it?

    I'm new to the product family and I need to understand how to integrate Remedy with a custom solution we have to develop. My questions are: - is there a REST-API allowing my application to submit Tickets to Remedy a...
    Riccardo Chirra
    last modified by Riccardo Chirra
  • Automated Mid Tier cache flush and sync cache

    Hi,   We need to schedule autmoated cache flushes and sync cache once a day. Does anyone know how to do this in an automated manner ?   - Raj
    Gururaj R
    last modified by Gururaj R
  • AR Application server getting Choked

    Dear All,   We have ITSM 9.1.04 along with smartit/Myit. ARS is installed in two servers in server group. Both the servers have 32 GB RAM and 16 Virtual processors. We have allocated 30 threads and Heapsize is 2...
    Vinayak Navada
    last modified by Vinayak Navada
  • REST API Work-log Update Doesn't work

    Hi All,   I am trying to update an Incident Worklog using the below given POST REST API form and its body contents. The POST method returns only "204 No Content", while I take a look at the incident no worklog i...
    Gunasekaran Loganathan
    last modified by Gunasekaran Loganathan
  • Disable TLS versions 1.0 and 1.1

    I'm looking for some guidance with regards to enabling TLS 1.2 and disabling TLS 1.0 and 1.1.   I'm initially trying this on my Dev environment which consists of Remedy 9.1, SmartIT 1.5, MyIT 3.3, SmartReporting...
    John Cook
    last modified by John Cook
  • 1902 or 1902P1 with ITSM9104 - approvals does not work anymore - getting error ERROR (417): The group name is not a defined group

    Hi, after upgrading AR plattform from 1808 to 1902 our approvals does not work anymore. ITSM is still 9104 and configuration has not changed.   Let me explain using the example of request approvals (behavior a...
    Stefan Hall
    last modified by Stefan Hall
  • Pentaho Spoon and REST Client

    Using Atrium Integrator (Pentaho spoon) 9.1.03.   Trying to connect to AR System via REST API to pull data to demonstrate REST API capability to customer.   1. I've created transformation with a "Gener...
    Ryan Nicosia
    last modified by Ryan Nicosia
  • How to look up user info using the REST API?

    Hi,   I've looked all over the web for info on what form to use when querying user info from Remedy.    I'm working on an integration and have used forms for creating/updating incidents, reading w...
    Steve Hudson
    last modified by Steve Hudson
  • BMC Remedy User Tool .....

    Good Day,   In BMC Version 7.6.04, we did use BMC Remedy User Tool for Analysis Forms like BMC.CORE:BMC_ComputerSystem, Find Object, Export ARX etc....   My New Installation and Versions: ARServer 9.0 At...
    Thomas Reinhard
    last modified by Thomas Reinhard
  • Creating an entry in Custom form using REST API - POST method

    Hi,   I'm getting the below mentioned error while trying to create an entry in a newly built Custom Form using REST API via Postman client.   <html>     <head>    &...
    Ganesh Prakaash
    last modified by Ganesh Prakaash
  • Converting string to date/time

    From the external system, I am receiving date/time information through Remedy web service. Since for WS I can only use fields that are Attachment, Character or Numeric type, this information is stored as a string in C...
    Igor Svetek
    last modified by Igor Svetek
  • When do a normal search to search [CI Name] in "AST:CI Unavailability" form, why it will trigger FTS search?

    When do a normal search to search [CI Name] in "AST:CI Unavailability" form, it will trigger FTS search. I have checked developer studio, the 'Index for FTS' in database properties of [CI Name] field was set with "FT...
    Helen Han
    last modified by Helen Han
  • Error using Remedy C API : RPC: Rpcbind failure - RPC: Timed out

    Hi all! I'm trying to create an app using Remedy API. The problem is that I get an error during execution of first ARLoadARQualifierStruct or ARGetListEntry:   Cannot establish a network connection to the AR Sy...
    Bojan Furlan
    last modified by Bojan Furlan