• Creating overlay of bulk objects

    Hi All,   I hope you all are doing well! Actually all of we are aware about creation of AIF so that is not a problem. But this is very time consuming to create overlay of each workflow and then we need to attac...
    last modified by PAWAN KAUSHIK
  • Is there a Method in Remedy - Find Diff in Create and Modified date.

    Does anyone know how to implement - Difference between the date fields and get the difference in HH:MM:SS
    Sanjay Kumar
    last modified by Sanjay Kumar
  • Suppress ARERR

    Hi,   I have a filter workflow on Form A that is modifying record(s) on Form B using PushFields action.   I want the record(s) on Form B to get modified in all the conditions. Meaning, there could be serv...
    Yogesh Deshpande
    last modified by Yogesh Deshpande
  • ARS Table - Open Window based on Column Information

    I have a demand to create a console to show how many incidents and tasks open a support group has. The Console should list in the first column, the support group, the second column, the number of open Incidents, and i...
    Hellyson Lima
    last modified by Hellyson Lima
  • Has anyone tried converting a Sybase database to a MS-SQL database or a different database?

    Has anyone tried converting a Sybase database to a MS-SQL database or a different database?  Our AR System is on Sybase that BMC will no longer support.  We need to move to a different database.  We are...
    Ted Austin
    last modified by Ted Austin
  • DefinitionExport.bat - How to export Images and Flashboards ?

    The documentation of DefintionExport.bat does not specify parameter for exporting Images and Flashboards (see https://docs.bmc.com/docs/ars91/en/definitionimport-and-definitionexport-options-609071883.html). Are ther...
    Joachim Pakulla
    last modified by Joachim Pakulla
  • Do remedy AR System 5.1.2 uses SSLV3? And if we disable it, will it affect the functionality of the application?

    I am new to Remedy and currently I am working with Remedy AR SYSTEM 5.1.2. It is a very old version of application. I would really appreciate your help on this.
    last modified by SAMRIDDHA RAJBHANDARI
  • Smart-Reporting Admin User Credentials invalid - misleading error message during upgrade

    Hi, I've tried to upgrade ARSystem 9.1.03 to 9.1.04. During the installation process I've been asked for credentials of the smart reporting admin user. I was pretty sure what to type in, but the systems complained a...
    Thomas Hammer
    last modified by Thomas Hammer
  • RSSO Admin password reset

    Hello,   ENV: w2012 / Oracle 12c   Having Oracle 12c I have installed RSSO manually BUT when I try to user default Admin password RSSO#Admin# it is not working.   Do you know how to reset the passwo...
    Rodian Lupu
    last modified by Rodian Lupu
  • Need to send notification from Button

    hello everyone,   I have a display form with below fields Internet Email Address Email body Email subject   and a button which says send.   HOW DO I SEND NOTIFICATION FROM THAT BUTTON ?   PL...
    Nikunj bambharolia
    last modified by Nikunj bambharolia
  • Disable dialog scrollbar

    Hi,   I would like to know how to disable the scrollbar in a dialog window.   I adjusted the dialog size by "Show actual view size" already.     Thank you very much.   BRs, Glory
    Glory Yip
    last modified by Glory Yip
  • Unit Test , User Acceptance Test Plan and Training Plan for Remedy 7.5?

    Hello All, Does anybody has some good unit test plan, user acceptance plans  and training documents for Remedy 7.5 ?   Just finished Data Uploads, Validation and Promotion after a fresh install of ARSystem...
    Ravi Kiran
    last modified by Ravi Kiran
  • Remedy 4.5 - what versions of Solaris were supported?

    All,   Really weird question - as per title - does anyone know what versions of Solaris (or Unix) were officially supported on Remdy 4.5?  The BMC Documentation that I have doesn't give such details.  ...
    David Barber
    last modified by David Barber
  • Close next task sequence if previous task sequence is closed with a status reason of Cancelled

    I want to automate closing the next sequence of tasks if the previous sequence is closed with a Status Reason of "Cancelled". Use case below:   Task "Do work", sequence 1 Task "Do additional work if sequence 1 ...
    Rob Gilbert
    last modified by Rob Gilbert
  • Asset Relations Mail Notification

    Hello Everyone,   I need a mail notification for Asset(Computer System) relations.   There is the situtation;   When a CI related a person in Used by role. I want to send a mail notification to rela...
    Mustafa Ugur Degirmenci
    last modified by Mustafa Ugur Degirmenci
  • Smart Reporting -The software licence has been breached

    Hi,   Our customer is running Smart Reporting 9.1.00 and CMDB/Asset Management 9.1.00 and since yesterday Smart Reporting isnt working. When we login to Smart Reporting via the Smart Reporting console with the ...
    Veronika Prinsen
    last modified by Veronika Prinsen
  • java supported in 9.1.04 ?

    can anyone please let me know what java versions are supported in ar server 9.1.04
    Tony Mottram
    last modified by Tony Mottram
  • Smart Reporting license?

    Good morning,   On the admin console of our Smart Reporting instance it says we only have 58 days remaining until the license expires, but I don't remember needing any kind of license to begin with.   Plea...
    Paul Bastin
    last modified by Paul Bastin
  • Inicident with multiple steps and SLA requirements

    Hi. We have a situation where a request, such as configuring a new network printer, requires multiple actions from different groups in IT. For example, 1- IT receives request from user which gets assigned to networ...
    Nasser Bader
    last modified by Nasser Bader
  • tickets are not getting generating through incoming email

    Hi All,   We are working on remedy 8.1 and i have an issue that we are not getting tickets generated through the incoming email. I have gone through the stderr logs but nothing is there. COuld you please help me...
    last modified by PAWAN KAUSHIK