Announcement 1 Connect with BMC Helix ITSM and Remedy – Deployment Management Best Practices and Troubleshooting Webinar
Announcement 2 Connect with BMC Helix ITSM and Remedy – Leveraging the New Java AR Log Analyzer WebinarAnnouncement count
Log in to follow, share, and participate in this community.
Remedy Smart Reporting: UserID OR User's name to be displayed on Exported PDF report file Hi We have a requirement to display the User's ID or User's name (Firstname & Lastname - preferred) on the exported report data especially if its in the PDF version in its Header or Footer section where w... 
Adobe Flash replacement within SRM:ProcessDefinitionTemplate ? Hi guys. I didn't find exactly some thread pointing to the information, when the Flash function will be replaced within SRM:ProcessDefinitionTemplate part. We are using a lot of Heavy AIF forms, which contains lot of ... 
Deleting old Emails Question I am trying to cleanup old Email messages 93 million of them. I want to do this using a escalation. Is this the correct command Run Process command "Application-Delete-Entry "$SCHEMA$"$Email ID$" Or if someo... 
Capture Groups from Regex Evaluation Hi Guys,after some help please. Trying to use a Regex Evaluation Step to split out some values from a string of text. I have some regex which works fine at regex101.com and gives me exactly the results... 
Processing REST responses with dynamic sizes Hello everyone, Since BMC ARS 19.08 we got the option to consume third-party REST-APIs with the Set Fields Action in Filters. However, looking at the documentation and the functionality as provided in the Dev ... 
Remedy change approval using Rest api Hello Team, We are working on change approved or rejected using a template -AP:Detail-Signature. The first time(Request For Authorization), I am successfully approved. when I try to approve for the next leve... 
New BMC Helix On-Premises Deployment Survey BMC is currently reviewing our strategy around on-premise deployments, in terms of customer experience, technology, standards, etc. While we see many benefits for our customers in moving to a SaaS model, we plan... 
LicenseReport - new files are constantly being created (ARS 19.08) Hello! Recently, files of LicenseReport have been constantly re-created why can this be, where is the file size setting? 
Email Notification for Individual Hi All, I need help to understand how Notification will work for individual email for the assignment. Here I have set to "No" for individual notification on assignment event And... 
Atrium Integrator After updating Remedy Application Service password, spoon job start to fail with ERROR 623 Authentication failed. How or where do I need to update to fix this? Thanks, Alex 
Jetty with openjdk issues Hello, We have recently upgraded our AR servers/ITSM from version 18.08.001 to 19.02 and using now openjdk 11.0.2. Since the upgrade jetty is working intermittently and because of openjdk it is having issues in recog... 
Remedy REST API - Associations between CHG:Infrastructure change and WOI:WorkOrder not working Hello, Using Remedy REST API, I'm trying to create an association between a change and a work order. I'm able to create the entry, but when I click/double-click on the work order in the relationship tab ... 
Block transaction at DB at start ARS 19.08 Hello! ARS 19.08 Recently, the ARS stopped starting on its own - it always has block transactions on the servgrp_userlic (or servgrp_applic) table when trying to delete records from there After stop ARS, delete reco... Filter : HPD:HII:DeleteInterfaceRecord_500 Dear all, Filter : HPD:HII:DeleteInterfaceRecord_500 runs wirh RUN IF : 'TR.z1D_Action' = "DELETE" I didn't find when this TR.z1D_Action is setting to DELETE. Because, records are no... 
RE:Access to Configuration Management Database 20.02 Hi Team, We are with BMC Remedy ARS Platform upgraded recently 20.02.001,ITSM,SRM,SLM 1805 along with RSSO 1805 and RSSO 1805. We are trying to access the Configuration Management Database using Mid tier but ... 
Upgrade 20.02.001 and Replacing Adobe Flash Hi Team, We are with BMC Remedy ARS,ITSM Suite,SRM SLM 9.1.04.002 along with RSSO/DWP 1805. With windows as OS and Oracle as DB. We have Upgraded the Platform(ARS, Atrium Core CMDB along the Atrium In... ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR Hello, We are getting this error in arerror.log file ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR We are on Version 19.02 Do you know the root cause and the solution for the iss... 
Entry ID Generated timestamp for ARS Custom Tables Hi, We have a customized ARS table where thousands of entries are created on same day. Is it possible to add timestamp for each entry id when it's generated in the database for this particular table ? ... 
MT 20.02 ignores CSS style information in tooltips (OOB system, all browser !) A strange observation, but in version v20.02 all information in the head tag from the templates is ignored. In v19.02 it was still OK, v19.08, v19.11 I have and could not check. The tooltips are generated as i... 
SmartReporting 9.1 Upgrade to 20.02 failed with error THROWABLE EVENT {Description=[Webservice call failed ::],Detail=[Not able to connect to provided Smart Reporting URL]}, Hi, is there anyone who tried to upgrade Smart reporting 9.1 to 20.02? I have problem with installation process. everything looks fine before I run the installation. I can access the smartreporting. but after i... 