• ARS 9.1.04 compatibility with Oracle 18c

    Hello! We would like to know whether ARS 9.1.04 is compatible with Oracle 18c database. It is not listed explicitly among supported versions, but ARS 9.1 Release Notes say: "Oracle 11g2 or higher is supported". Any t...
    Zoltan Nemes
    last modified by Zoltan Nemes
  • Cannot build a Service Target as it is stuck in "Build in Progress

    Good Day,   May you please assist as i am trying to build service targets but they are stuck in "Build in Progress". I have enabled the logs the SLM preferences and i see the below error. I have attached the log...
    Loaone Seleka
    last modified by Loaone Seleka
  • Can I create a custom table in ARSystem and then create its view form?

    For a workaround in SmartReporting, I had to create a custom table in ARSystem database that pulls data from other databases. I am unable to create its view form in Developer studio. Is this something not possible?
    Kishan Barai
    last modified by Kishan Barai
  • Emojis causing ERROR (9130) while calling Orchestrator

    Hi Experts, We have a use case where we call BMC Atrium Orchestrator process with the content of a free text field and the filter that calls the orch ends up in the below error if the text being passed has any emotic...
    Arun Kumaar Gunaseelan
    last modified by Arun Kumaar Gunaseelan
  • Change a Users password via API

    I need to set a bunch of user passwords in remedy, so that we can use the mobile app.  I would like to use the API to do this, but it looks like the password is encrypted so I need to know how to encrypt the pass...
    Ross Jurek
    last modified by Ross Jurek
  • Remedy-ARS-MIB file import error

    When we import the Remedy-ARS-MIB file(that comes within the arsystem server ), ıt gives the below error. Can you please help on this?         Found 2 error(s), 20 warning(s). Error: [Remedy-ARS...
    Ibrahim Salatan
    last modified by Ibrahim Salatan
  • Java API - Any way to determine if an entry passes a qualification?

    With the AR Java API is there anyway to determine if an Entry object passes a qualification? I am looking for a method that would let me take an Entry object and a QualifierInfo object and return true or false if the ...
    Brit Weller
    last modified by Brit Weller
  • ARERR 456 when try to apply change at Administration console ARS18.08

    Hello! ARS18.08/MS SQL Server After update from 9.1.04 to 18.08 at administration console show error message 456 when try to apply changes. "Правка макрокоманд" - it is translate like "edit macros"   The cha...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Create file with CRLF (0A 0D) ARS9.1.04

    Hello! ARS9.1.04/RedHat7.4/Oracle Try to create file (.txt) with data from remedy (use for save at client side process PERFORM-ACTION-SAVE-ATTACHMENT). For creation of newline use template like: "text1 = " + $abc$ +...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • RSSO redirection issue

    18.08 Description of the issue: Installed RSSO on the same box as AR Server and Mid Tier. installed RSSO integration with AR server Installed RSSO integration with Mid tier. Configured RSSO to use AR authenticatio...
    Guruprasad Balachandra
    last modified by Guruprasad Balachandra
  • Capturing IP address and Hostname

    Hi all,   We are trying to capture Ip address and hostname of the client PC, Provided below are the scripts and work flows that we are trying.   For some reason the script does not work in AR System versi...
    Anjay R
    last modified by Anjay R
  • Ports and Queues on a server group environment

    Good Day,   We have two app servers which i can see that the escalation threads are configured but they do not have the same values. Can this cause that some escalations not to run because i can see on our escal...
    Loaone Seleka
    last modified by Loaone Seleka
  • Need to fetch all past entries apart from latest one for an incident

    Hi All,   I need to fetch all entries apart from latest entry with timestamp and concatenate in a single column, that need to be displayed in the notification.   For example: I have a custom form with fiel...
    JCP Remedy
    last modified by JCP Remedy
  • REST API Work-log Update Doesn't work

    Hi All,   I am trying to update an Incident Worklog using the below given POST REST API form and its body contents. The POST method returns only "204 No Content", while I take a look at the incident no worklog i...
    Gunasekaran Loganathan
    last modified by Gunasekaran Loganathan
  • Remedy Saved Searches Limit

    One of the users reported that he is getting the following error when trying to save a search in Remedy.   ''You have exceeded the maximum allowable number of saved searches for this form. You need to delete 1 s...
    Siva Sankara Prasad Kaza
    last modified by Siva Sankara Prasad Kaza
  • Remedy AIE import not populating all fields

    Hi, the clients want to start importing assets into the system and I have created a set of AIE Data Exchanges in order to do this.   But there are a certain number of fields which aren't being populated by the s...
    Yvonne Thompson
    last modified by Yvonne Thompson
  • Integration AD (1 main domain and 120 sub domain) with Remedy 18.08

    Hello,   Remedy 18.08 We have main domain and more than 100 sub-domains we want to import some of users in sub domain based on specific  attribute value (ex : userPrincipalName : servicedesk) In gener...
    Mohammad Khdour
    last modified by Mohammad Khdour
  • Two Email Engine in Server Group

    Hello! ARS 18.08/Windows/ Is it real to configure two email engine on different servers (not on one) in server group (4 ars machines)? What configuration is if it real?
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Importing Assets using Spoon - connection missing between forms

    So I have been trying to import assets from a spreadsheet into Remedy using Spoon.   I understand that some of the fields I am trying to load - Order ID, Project Number, Floor, Received Date - are on the AST:Att...
    Yvonne Thompson
    last modified by Yvonne Thompson
  • What is the replacement application for “BMC Configuration Drift Management”.

    What is the replacement application for “BMC Configuration Drift Management”.
    Mohammad Rababah
    last modified by Mohammad Rababah