• Remedy Smart Reporting: UserID OR User's name to be displayed on Exported PDF report file

    Hi   We have a requirement to display the User's ID or User's name (Firstname & Lastname - preferred) on the exported report data especially if its in the PDF version in its Header or Footer section where w...
    Kunal Pishe
    last modified by Kunal Pishe
  • Adobe Flash replacement within SRM:ProcessDefinitionTemplate ?

    Hi guys. I didn't find exactly some thread pointing to the information, when the Flash function will be replaced within SRM:ProcessDefinitionTemplate part. We are using a lot of Heavy AIF forms, which contains lot of ...
    Miroslav Horvath
    last modified by Miroslav Horvath
  • Deleting old Emails

    Question I am trying to cleanup old Email messages 93 million of them. I want to do this using a escalation. Is this the correct command Run Process command "Application-Delete-Entry "$SCHEMA$"$Email ID$" Or if someo...
    Chris Fleming
    last modified by Chris Fleming
  • Capture Groups from Regex Evaluation

    Hi Guys,after some help please.   Trying to use a Regex Evaluation Step to split out some values from a string of text.   I have some regex which works fine at regex101.com and gives me exactly the results...
    Mike White
    last modified by Mike White
  • Processing REST responses with dynamic sizes

    Hello everyone,   Since BMC ARS 19.08 we got the option to consume third-party REST-APIs with the Set Fields Action in Filters. However, looking at the documentation and the functionality as provided in the Dev ...
    Florian Ruehland
    last modified by Florian Ruehland
  • Remedy change approval using Rest api

    Hello Team,   We are working on change approved or rejected using a template -AP:Detail-Signature. The first time(Request For Authorization), I am successfully approved. when I try to approve for the next leve...
    venkatesh visam
    last modified by venkatesh visam
  • New BMC Helix On-Premises Deployment Survey

    BMC is currently reviewing our strategy around on-premise deployments, in terms of customer experience, technology, standards, etc.  While we see many benefits for our customers in moving to a SaaS model, we plan...
    Peter Adams
    last modified by Peter Adams
  • LicenseReport - new files are constantly being created (ARS 19.08)

    Hello! Recently, files of LicenseReport have been constantly re-created       why can this be, where is the file size setting? 
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Email Notification for Individual

    Hi All,   I need help to understand how Notification will work for individual email for the assignment.   Here I have set to "No" for individual notification on assignment event       And...
    Akhil Jain
    last modified by Akhil Jain
  • Atrium Integrator

    After updating Remedy Application Service password, spoon job start to fail with ERROR 623 Authentication failed. How or where do I need to update to fix this?   Thanks, Alex
    Alex Kim
    last modified by Alex Kim
  • Jetty with openjdk issues

    Hello, We have recently upgraded our AR servers/ITSM from version 18.08.001 to 19.02 and using now openjdk 11.0.2. Since the upgrade jetty is working intermittently and because of openjdk it is having issues in recog...
    Danut Mosescu
    last modified by Danut Mosescu
  • Remedy REST API - Associations between CHG:Infrastructure change and WOI:WorkOrder not working

    Hello,   Using Remedy REST API, I'm trying to create an association between a change and a work order.  I'm able to create the entry, but when I click/double-click on the work order in the relationship tab ...
    Frederic Renaud
    last modified by Frederic Renaud
  • Block transaction at DB at start ARS 19.08

    Hello! ARS 19.08 Recently, the ARS stopped starting on its own - it always has block transactions on the servgrp_userlic (or servgrp_applic) table when trying to delete records from there After stop ARS, delete reco...
    Sergey Smirnov
    last modified by Sergey Smirnov
  • Filter : HPD:HII:DeleteInterfaceRecord_500

    Dear all,   Filter : HPD:HII:DeleteInterfaceRecord_500   runs wirh RUN IF : 'TR.z1D_Action' = "DELETE" I didn't find  when this TR.z1D_Action is setting to DELETE.   Because, records are no...
    Ravindra Babu Gudimallam
    last modified by Ravindra Babu Gudimallam
  • RE:Access to Configuration Management Database 20.02

    Hi Team,   We are with BMC Remedy ARS Platform upgraded recently 20.02.001,ITSM,SRM,SLM 1805 along with RSSO 1805 and RSSO 1805. We are trying to access the Configuration Management Database using Mid tier but ...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Upgrade 20.02.001 and Replacing Adobe Flash

    Hi Team,   We are with BMC Remedy ARS,ITSM Suite,SRM SLM 9.1.04.002 along with RSSO/DWP 1805. With windows as OS and Oracle as DB.   We have Upgraded the Platform(ARS, Atrium Core CMDB along the Atrium In...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR

    Hello, We are getting this error in arerror.log file ERROR (8753): Error in plugin; BMC.REMEDY.ITSM.THUMBNAIL_GENERATOR   We are on Version 19.02   Do you know the root cause and the solution for the iss...
    Ugurcan Oktaylar
    last modified by Ugurcan Oktaylar
  • Entry ID Generated timestamp for ARS Custom Tables

    Hi, We have a customized ARS table where thousands of entries are created on same day. Is it possible to add timestamp for each entry id when it's generated  in the database for this particular table ?   ...
    BHASKAR PINNADHARI
    last modified by BHASKAR PINNADHARI
  • MT 20.02 ignores CSS style information in tooltips (OOB system, all browser !)

    A strange observation, but in version v20.02 all information in the head tag from the templates is ignored. In v19.02 it was still OK, v19.08, v19.11 I have and could not check.   The tooltips are generated as i...
    Stefan Hall
    last modified by Stefan Hall
  • SmartReporting 9.1 Upgrade to 20.02 failed with error THROWABLE EVENT {Description=[Webservice call failed ::],Detail=[Not able to connect to provided Smart Reporting URL]},

    Hi,   is there anyone who tried to upgrade Smart reporting 9.1 to 20.02? I have problem with installation process. everything looks fine before I run the installation. I can access the smartreporting. but after i...
    Apriadhie Ramadhan
    last modified by Apriadhie Ramadhan