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Alternatives to arsrename.sh I am really fed up with arsrename. It does not replace all occurrences at once so I have to run it multiple times In 18.08, for me at least, it does not find all forms and fields (without filter lists) I've ... 
Add Incident Worklog attachments using REST APIs Hello All, We are doing an integration where a third party application, where the they are using our RESTAPIS and trying to create worklogs with attachments. But somehow they are not able to do it.We have cove... 
How can I get the Import Tool to recognise Portuguese characters like ç / ã? My Import Tool fails to import attachments with Portuguese characters in the name. This is an extract of the arx file where you will find these characters, çã, in the name of the attachment: CHAR-... 
Center button on a panel Hi. Could you please recommend me the most simple way to make button to be in the center of panel while resizing? Is it possible to do without creating css file (just by "Custom CSS" property)? 
Is there a REST API a third party application can use to submit Tickets in the system or query data from it? I'm new to the product family and I need to understand how to integrate Remedy with a custom solution we have to develop. My questions are: - is there a REST-API allowing my application to submit Tickets to Remedy a... 
Automated Mid Tier cache flush and sync cache Hi, We need to schedule autmoated cache flushes and sync cache once a day. Does anyone know how to do this in an automated manner ? - Raj 
Error 8755 - The specified plugin does not exist: ARSYS.ARDBC.PREVIEW Hi fellas, We are facing this issue with only one person. He is trying to raise a CRQ but during the approval part it is not going through. We are getting this error → Error 8755 - The specified... 
AR Application server getting Choked Dear All, We have ITSM 9.1.04 along with smartit/Myit. ARS is installed in two servers in server group. Both the servers have 32 GB RAM and 16 Virtual processors. We have allocated 30 threads and Heapsize is 2... Install Remedy 8.1 and 9.1 Hi, I have a question, a client need to update the software and they have Remedy 8.1 they want to have de version 9.1. They want the same servers, so my question is if I can install two versions of Rem... 
REST API Work-log Update Doesn't work Hi All, I am trying to update an Incident Worklog using the below given POST REST API form and its body contents. The POST method returns only "204 No Content", while I take a look at the incident no worklog i... 
Midtier - Trouble with Session Affinity (Sticky bit) - need the opinion of a loadbalancer expert We have a little stress with our affinity session and I would like to discuss with you the advantages and disadvantages of different approaches. Our Loadbalancer admins attach great importance to a continuous ... 
View Form Error 552 Hi, I creating a View Form from a external DB and when I try to save appear a message whit the error 552 (attach image of the error) I also create a view form connecting to a other DB but it doesn&a... Few fields modified on Test_Archive Form.I have backup of Test Form but not of Test_Archive Form Few fields have been modified on Test_Archive Form which is an archival form of Test Form.I have backup of Test Form but not of Test_Archive Form. Can I use Test Form to make it as Test_Archive Form as it was ... 
RBE Add WorkLog - Exclude Original Email Hi All, Having finally migrated our Incident and Request Management functions from ITSM to Smart IT we are now looking to optimise and enable RBE. One of the comments that has come out of our initial t... 
A fresh 1902 installation lacks all IBxxx indexes - right or wrong? When I compare a fresh 1902 installation with an upgraded installation, we lack several thousand indexes in the fresh installation! A closer look reveals that 1902 no longer create IBxxx indexes. Now the ques... Remedy Api Question I am having trouble updating the status of a change ticket to "Completed". I was able to create a ticket through the api using this end point /api/arsys/v1/entry/CHG:ChangeInterface_Create When I try t... 
Disable TLS versions 1.0 and 1.1 I'm looking for some guidance with regards to enabling TLS 1.2 and disabling TLS 1.0 and 1.1. I'm initially trying this on my Dev environment which consists of Remedy 9.1, SmartIT 1.5, MyIT 3.3, SmartReporting... 
How to Extract attachment data from SQL Is there a way to pull all ticket information with the attachments or if you can pull attachments on tickets with ticket number from SQL or any other way? Please confirm 
Problem on ARS upgrade: .def failed to import. Hi people, I'm facing to a difficult problem on my ARS upgrade from 9.1.04 => 19.02. Same error with 18.05 version. A rik command failed to make ARSystemServerGroupAdministration.def import. RIKERR... 
ARerror 552 Hi, i am getting below error when escalation pushing values to BMC Person form.. AR Error :552 :Failure during SQL operation to the database, could any one help me out what could be the reason Than... 