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Hi, Does anyone know how/where to set the JWT expiry? I've seen it suggested that it's a server config value but can't see anything in ar conf that seems to do the job. Thank you, John We have got a vulnerability that related to Apache Tomcat. Is tomcat 9 compatible with Remedy 19.02 ? We have modified a field. Is there a way to search or get a list of all reports (and their views if possible) that contain that field? Dear All, I have a requirement to delete more than 4000 people records in remedy. Please let me know what are the possible ways to do that. Hi all BMC Master, We have customer request that every approval from SRM that passess 1 hours in state "Waiting Approval" will be Rejected automatically by system. It seem that i have not yet successfu... Hi All, I am new to BMC API. I am trying to create an incident using api and I am trying to fetch details of newly created incident. Creation of incident is successful, however, if I use same token to get INC... Hi Experts, We are doing fresh installation of BMC Smart Reporting on standalone server. Below are the environment detail : Smart reporting version 19.08 OS Type : Linux Sever : Standalone (we are do... Hello experts, I have the following error when enabling the Live Chat 19.08 in Smart IT : HTTP Status 404 - /eschat/agent/ I have the latest version of AR,ITSM,Virtual Chat , etc... All... Hello all, I just want to ask about the session time out for the Smart IT mobile app, lets say when the agent log in to the Smart IT by the mobile app then he reserve a floating license for him, if he not work... Hello all, Our customer asking about the stages in classical view for the incident management that is it exist in Smart IT or not? like the image below: Thank you Hi All, I need a way to dynamically change the sort order of a table field using workflow only. Does anyone know of a way to do this in ARS 6.3? Thanks, Marc Hi everyone, we are in the process of a Remedy Evergreen. New servers on Red Hat 7 and Oracle Database are installed with Remedy 18.05. My developer has installed Migrator and the connection times out when she... Greetings!! Can someone help to find a way how to consume REST web service in Remedy 9.1 please. I am creating a tool in Excel that will make it more efficient to search for "Company" within Remedy, but I am unsure how to query the information into Excel via VBA. Any and all information pointing in the righ... Hi Which log file can I interrogate to find the cause for the following error: "Server is busy serving maximum number of reporting requests, please try after some time" Regards Francois Ferreira Hello, I have an inquiry,, Can I sync Users Profile Image (Personal Photo) if it stored in Active Directory? Or at least, how we can fetch users images into people form and MyIT user profiles. ... Howdy all! In the past 7x I was able to create view forms on ARSCHEMA to search on name, schemaId, nextid, nextfieldid, etc. Just created a new view on ARSCHEMA on ARS version 1805 and there is no nextid avail... I created an Active Link and associated with a button, then when I see the button attributes, the button has nothing associated And when i search, My Active LInk is associated with other button but the id is n... Environment: BMC Remedy 9.1.03 SQL Server 2016 Standard We are configuring a standalone AR server with Smart Reporting using a read-only database. We are to be able to produce real-time dashboards, so we are...