• Isn't there a missing 1908 Patch 001 release?

    After the "new" release strategy there is a feature release every 6 months, so in February and August. In between there is a patch release, which was always released three months after the feature release, i.e. end of...
    Stefan Hall
    last modified by Stefan Hall
  • Add custom notification for SRM:Request

    Dear all,   I have a custom fields in SRM:Request and i want to use them in SYS:Notification Message to send email notification.   Any one give me the clear steps to do it, i read many discussions but i di...
    Majd Alsadi
    last modified by Majd Alsadi
  • Display an active web page in a Remedy form

    I know this can be done, but I simply forgot how to do it.
    Scott Carpenter
    last modified by Scott Carpenter
  • https://communities.bmc.com/docs/DOC-122501 gone?

    We're trying to upgrade to ARS 19.08 on Linux and get that nice error   LOG EVENT {Description=[Failed to executed Add Indexes on Columns BTable Server Utilitiy com.bmc.arsys.artools.ARToolsException: Unable to ...
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • Is there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1

    s there any possible way to calculate the time spent on each status? I'm using Smart Reporting 9.1. It seems that i'm missing the history on status..Is this stored somewhere?
    Raluca Mlaceanu
    last modified by Raluca Mlaceanu
  • Flashboards: Dynamic Qualifications

    Hi all   I have built a Flashboard which shows historical values. Now I need to create some dynamic qualifications for the Flashboard - so e.g. to limit the time scale of the x-axis. I read the corresponding s...
    Helmut Pfeiler
    last modified by Helmut Pfeiler
  • Reconciliation identification rules

    Hi,   I am working with reconciliation job.   I see that identification rules for several CIs doesn´t works.   Identification (and merge) is working over records with hostname(Integration) != ...
    Jose Rodriguez
    last modified by Jose Rodriguez
  • Upgrade from 9.1 to 18.08 - staged or in-phase?

    Hi,   We are thinking in upgrade our AR System from 9.1.02 to 18.08. We read the documentation available at bmc site and we saw that there are two ways to do this upgrade: in-phase and staged.   We searche...
    Marcus Carvalho
    last modified by Marcus Carvalho
  • What is difference between AROutput and CMDBOutput step and difference between ARInput and CMDBInput..?

    CMDB data is getting stored on join forms so we can create or update it using AROutput step instead of using CMDBOutput step so what is difference between this steps
    Amol Bodhe
    last modified by Amol Bodhe
  • SQL query to delete users from CTM:People

    Hi Experts,   How to delete users in CTM:People from directly using SQL query? In which tables information about these users will be stored?   I know it’s not good to delete records directly from ba...
    Sandeep K
    last modified by Sandeep K
  • Got a good one for ya, Armonitor just sits there and does not start  RestApiActivator

    Here is the issue. We are trying to upgrade from 9.1.03 to 9.1.05 on our way to 9.1.07. I ran the upgrade on our admin server part of a 4 server setup (1 admin, 3 server group members) The upgrade failed because the...
    Joseph Newmark
    last modified by Joseph Newmark
  • KB 000160561 download not working

    We're trying to install the security patch for Mid Tier 19.08. Didn't work but we found this Unable to deploy Midtier 18.08 patch 1 deployment package on 9.1.04 server - ERROR 9713, ERROR 306   But there are tw...
    Thomas Miskiewicz
    last modified by Thomas Miskiewicz
  • Getting timeout ARERROR-93 while running the Escalation

    Hi All,   We have written an escalation. It should run after every 300 sec when it meets its criteria. Sometime we are getting the Time-out error when escalation is triggering. We tried to run the  escalati...
    Gajanand Patil
    last modified by Gajanand Patil
  • Thread deadlock on pool-Fast-thread AR Server

    Hi, I have an abnormal situation in a server group enviroment: sometime happens threads deadlock error involving a pool-Fast-thread. One RMI TCP Connection vs pool-Fast-thread and other pool-ARSchedulerJob-thread v...
    Alessandro Fenzi
    last modified by Alessandro Fenzi
  • Can we install the 2 Mid Tier and 1 AR server in Same VM Server

    HI All,   We have one challenging while migrating the B2B customer in remedy.   - Customer is having 1 VM , in 1 VM 1 ARS and 1 Mid-tier is running in Http. Can we install 1 more mid-tier on same VM ? - I...
    MSDP SUPPORT
    last modified by MSDP SUPPORT
  • How to make RSSO services automatic restart post reboot of linux server?

    Hello Guys, I am not able to make tomcat services of rsso restart automatically post reboot of linux servers. I have NAME="Red Hat Enterprise Linux Server" VERSION="7.7 (Maipo)" ID="rhel"     RSSO Ver...
    Vaibhav Kapoor
    last modified by Vaibhav Kapoor
  • SLM Report in Smart reporting

    We have created a SLM report in which we have converted sum of met SLA in % in column. But while adding the same in charts its displaying 0.65 instead of 65%. Could you pls suggest best way to do this pls? Thanks in a...
    Swapnil Badwe
    last modified by Swapnil Badwe
  • Upgrading 1908

    Hi Everyone,   We are on BMC Remedy ARS,ITSM Suite 9.1.04.002 along with RSSO and DWP.   Would like to know best approach for upgrading our Environments to 1908.   Can we directly upgrade to 1908 fol...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Upgrade AR System 8.1.02 to 19.08 failed. BMC:ARDispatcher stopped with exit value 255.

    Hello community,   we performed an upgrade from AR System 8.1.02 to 19.08 on a RHEL box with remote Oracle DB 12c, standalone AR Server. 8.1.02 was working correctly before the upgrade. The upgrade failed after ...
    Robert Dominiczak
    last modified by Robert Dominiczak
  • Requirement to improve performance

    Hi all,   i am working on a customised remedy application in remedy 7.01. i have a form where if you make an update for a specified record. It will update another form with the same update. The problem here is t...
    sudeep kumar
    last modified by sudeep kumar