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I have implemented 19.08 on all my AR Servers and Mid Tiers...will I be able to upgrade them to 2020.02 in the next 30 days or so? I don't care about the Apps all my stuff is still custom. Thanks Hi All, We have requirement to integrate BMC Remedy application with JIRA tool to create issues in the JIRA project via JIRA REST API's. So we have to consume JIRA REST API from remedy and create issues in JIRA proj... Hi, I have installed AR System, Mid Tier web. In BMC Remedy User I can login with Demo account or others account. But with the mid tier access web I can not log right. I get this message: "ARERR  Error d... Hi All, We use RSSO 9.1 to single sign on to Remedy BUT ASSO (ATRIUM Single sign on) for BMC Analytics bit strange. We have only one environment and it's production. This was configured in 4 years back and AS... Hi All, AR Version : 8.1.00 ft_pending is pounded with too many records ( for e,g, 1000's ) for one single record. Issue is only with the SRM:Request and CHG:Infrastructure records. select co... The title says it all. How to get user's info from returned Access token? We are in an enviroment 19.08. Can I get it from the opaque (short hex string) token? Thank you! Hi Getting below error while trying to save the date/time field. Please let me know how to fix it. Thanks. Hi, The customer has one mid-tier instance in a DMZ that can be accessed from the outside. They want to limit access to a few forms, to make sure that a user with higher access privileges can not access data from th... Hey all! We are running 19.08 on our system. I am trying to pass the oAuth2 token as said in documentation: Enabling OAuth authentication by the REST API with Remedy Single Sign-On integrated - Documentation for BMC ... We followed the below procedure and we even did a telnet in cmd outlook.office365.com is accessible but doing a test email from AR it is not sending. What seems to be the problem? Hello all, I have a rule that update the activity log of the request by incoming email to the system and its working fine i was testing using email that don’t have record in people form and the ru... When ever we talk about upgrade this is one of the common question from customer will be 'is there be any change in Mid tier UI or we still have to maintain for administration' We already shared the intr... Hi, I have an escalation that I only want to run between 10PM and 3AM fro example. Once it runs it only sets a "." into a field to trigger the modify to transaction. To do this I created 2 timestamp fields 1 for 'Sta... Hi All, Is there anyway or inbuilt solution to audit the Escalation workflow, we have an Escalation which runs on every midnight at 1 AM, since we don't have any resources at night shift we are planning for an... Hi Folk we can write attachment in Remedy a base64. what other options are available apart from this ? Hi When I am extracting report in a page for few records. Page is not responding. It was showing loading & then the page is crashing without any response.(Even for 1 record or 100 records. the issue is same). ... This happened after trying to configure LDAP Authentication in BMC Remedy (version 7.6). After restarting the servers, we found out that one of our Active Links' was modified (the Modified Date did not update though) ... If I have understood the documentation correctly, BMC recommends to cluster several midtier over standard tomcat cluster configuration. The question I ask myself is: Why? The following case: 2 MT (1 and 2), L... hi guys, I hope this discussion finds all in good spirit. I have been recently promoted, and I have been posed with a challenge by my Line Manager. Our Remedy DB is growing exponentially, at a "scary" rate, and we ... Is there a reason to use Hostname over IP when deploying changes on BMC Dev Studio?