Log in to follow, share, and participate in this community.
Hi Team, We do have one of our Archive server with ARS 7.6.04 along ITSM,SRM and SLM. with Windows 2008 as OS and Oracle as DB. Currently Windows team would like to Upgrade OS and would like to know if ARS7.... Hi all I have to install a new instance of Remedy Mid Tier 7.6.04 for integration purpose but my operation can deliver only windows2012 virtual machines. Someone know if there are problems installing MT 7.6.04 on Win2... Is there anyone who has experience in connecting a external search engine to index databases in Remedy? For example make FindWise i3 index knowledge articles and other stuff so search results can be presented to users... Hi Team, In our environment the primary admin server which take care of approvals suddenly stopped working and when we checked the java plugin server is pointing different server. PFB screenshot for your refer... Hi All, I have a requirement where I need to create new interface for non-remedy admins for updating the CI contact details. Step1: User should be able to search the CI in the interface. Step2: once step1 is... Hi All, In change management can we restrict the search of CI's to below class only when attaching to the Change request? BMC_COMPUTERSYSTEM BMC_APPLICATION Regards, JCP Hi All, i had set up an environment with ARS 18.8, Atrium 18.8, Integrator server 18.8, ITSM 18.5, SRM 18.5 and SLM 18.5. that gone succeed. After that i wish to upgrade ITSM, SRM and SLM to 18.8 from 18.5 and... Hi Team, We are with BMC remedy ARS,ITSM Suite 9.1.04.002 with Oracle as DB and Windows as OS. We are experiencing an issue while updating the permission to one of the user on Prod Environment which works fin... Hi Everyone, We are on BMC Remedy ARS,ITSM Suite 9.1.04.002 along with RSSO and DWP. Would like to know best approach for upgrading our Environments to 1908. Can we directly upgrade to 1908 fol... Hi Experts, We are doing fresh installation of BMC Smart Reporting on standalone server. Below are the environment detail : Smart reporting version 19.08 OS Type : Linux Sever : Standalone (we are do... In the error management window which one of the following entities would you select to replace a particular staging form value . I believe its Field maintenance button? or Delete staging button or Update s... Hi, Records in ft_pending table are getting processed slowly. how to fix it? ב מרץ 30 2020 15:21:16.890 com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; <<server name>>:9555 Hello, we would like to know how to integrate RSSO with a Mid Tier running on Websphere. We try to follow the documentation steps but it always gives ARERR error  An error occurred in SSO plugin. Contact to admi... Hello I am just curious as to what is going on with BMC Documentation these days as things appear to have changed considerably over the years. A few years ago, I was able to put in comments about in co... Hi all, I have configured our setting on System Settings form as "Support Group an Company" User has Change Master permission bu he cant see the change record. He is not from manager group or coordi... Hi , I have installed ITSM 18.08 setup as Servergroup installation.Now I am going for Secondary Server installation its asking me theAR TableSpace name,Temporary Space and Datafile details again.Shall I ... Hi, I have created an active link. I need to change the "Status" of selected tickets(in bulk) to "Closed". If there is selection of 10 records at once. Then if I trigger the active link on those 10 rec... Hi , I am getting below error while approving change ticket by email. Getting below mail. Your approval / rejection could not be recorded successfully. Error No: 46416 Message: You are not c... Can someone tell me how to find the Entry Points to these sections?