• Flash player is not detected

    Our remedy server is 8.1 and Firefox and Chromium both give warning, flash player is not detected. even though it's installed. Other application, vShpere, get flash player enabler to use flash but not remedy. Has anyo...
    Alex Kim
    last modified by Alex Kim
  • Connect external seach engine to Remedy indexes

    Is there anyone who has experience in connecting a external search engine to index databases in Remedy? For example make FindWise i3 index knowledge articles and other stuff so search results can be presented to users...
    Jonas Henning
    last modified by Jonas Henning
  • In ARS Admin server Java plugin is pointing to different server

    Hi Team,   In our environment the primary admin server which take care of approvals suddenly stopped working and when we checked the java plugin server is pointing different server. PFB screenshot for your refer...
    JCP Remedy
    last modified by JCP Remedy
  • Compatibility matrix - 7.6.04

    Hi Team,   We do have one of our Archive server with ARS 7.6.04 along ITSM,SRM and SLM. with Windows 2008 as OS and Oracle as DB. Currently Windows team would like to Upgrade OS and would like to know if ARS7....
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • could I install remedy mid tier 7.6.04 on windows 2012?

    Hi all I have to install a new instance of Remedy Mid Tier 7.6.04 for integration purpose but my operation can deliver only windows2012 virtual machines. Someone know if there are problems installing MT 7.6.04 on Win2...
    Basilio Gianandrea
    last modified by Basilio Gianandrea
  • Need interface for non remedy admin users to update Asset contact details

    Hi All,   I have a requirement where I need to create new interface for non-remedy admins for updating the CI contact details. Step1: User should be able to search the CI in the interface. Step2: once step1 is...
    JCP Remedy
    last modified by JCP Remedy
  • Can we restrict the search of CI's only to specific class

    Hi All,   In change management can we restrict the search of CI's to below class only when attaching to the Change request?   BMC_COMPUTERSYSTEM BMC_APPLICATION   Regards, JCP
    JCP Remedy
    last modified by JCP Remedy
  • ITSM 18.8 deployment Still Running

    Hi All,   i had set up an environment with ARS 18.8, Atrium 18.8, Integrator server 18.8, ITSM 18.5, SRM 18.5 and SLM 18.5. that gone succeed. After that i wish to upgrade ITSM, SRM and SLM to 18.8 from 18.5 and...
    last modified by PAWAN KAUSHIK
  • RE:Updating the user permission Errors(ARERR 92)

    Hi Team,   We are with BMC remedy ARS,ITSM Suite with Oracle as DB and Windows as OS. We are experiencing an issue while updating the permission to one of the user on Prod Environment which works fin...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Upgrading 1908

    Hi Everyone,   We are on BMC Remedy ARS,ITSM Suite along with RSSO and DWP.   Would like to know best approach for upgrading our Environments to 1908.   Can we directly upgrade to 1908 fol...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • BMC Smart Reporting installation error

    Hi Experts,   We are doing fresh installation of BMC Smart Reporting on standalone server. Below are the environment detail :   Smart reporting version 19.08 OS Type : Linux Sever : Standalone (we are do...
    Saurabh Maheshwari
    last modified by Saurabh Maheshwari
  • Data load errorr management console

    In the error management window which one of the following entities would you select to replace a particular staging form value . I believe its Field maintenance button?  or Delete staging button or  Update s...
    Muhammad Khan
    last modified by Muhammad Khan
  • FT_pending records processed slowly

    Hi,   Records in ft_pending table are getting processed slowly. how to fix it?
    V V
    last modified by V V
  • ב מרץ 30 2020 15:21:16.890 com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; <<server name>>:9555

    ב מרץ 30 2020 15:21:16.890 com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; <<server name>>:9555
    Amit Kenton
    last modified by Amit Kenton
  • How to integrate RSSO with Mid Tier running on Websphere

    Hello, we would like to know how to integrate RSSO with a Mid Tier running on Websphere. We try to follow the documentation steps but it always gives ARERR error [9388] An error occurred in SSO plugin. Contact to admi...
  • Are comments/inputs to BMC Documentation being ignored?

    Hello   I am just curious as to what is going on with BMC Documentation these days as things appear to have changed considerably over the years.   A few years ago, I was able to put in comments about in co...
    Leonard Warren
    last modified by Leonard Warren
  • User cant see change requests

    Hi all,   I have configured our setting on System Settings form as "Support Group an Company" User has Change Master permission bu he cant see the change record.   He is not from manager group or coordi...
    ilhan KURT
    last modified by ilhan KURT
  • AR Table space name and data file should be same in Secondary ARS Server installation?

    Hi ,   I have installed ITSM 18.08 setup as Servergroup installation.Now I am going for Secondary Server installation its asking me theAR  TableSpace name,Temporary Space and Datafile details again.Shall I ...
    Saroj Sahu
    created by Saroj Sahu
  • How to apply an active link on a bulk data

    Hi,   I have created an active link. I need to change the "Status" of selected tickets(in bulk) to "Closed".   If there is selection of 10 records at once. Then if I trigger the active link on those 10 rec...
    Sri Vardhan
    last modified by Sri Vardhan
  • Email approval Error in Change management

    Hi , I am getting below error while approving change ticket by email.   Getting below mail. Your approval / rejection could not be recorded successfully.     Error No: 46416 Message: You are not c...
    Ramanee Samal
    last modified by Ramanee Samal