• Is there a way to calculate time taken by each group on incident along with status updates?

    Is there a way to calculate time taken by each group on incident along with status updates? I am using smart reporting
    Swapnil Badwe
    last modified by Swapnil Badwe
  • Archiving doc

    Hi all,   I am going to embark on archiving different forms and their corresponding humongous amount of records, along with their associations in all of our enviroments - PROD, QA and DEV.   Planning to st...
    Edison Pioneer
    last modified by Edison Pioneer
  • Change people connection of assets

    Hello,   how can I change in ARSystem 18.08 the people association from an asset? I have over 2000 assets and I want to change it with one person. How can I do this?   Over the Asset Console, I can change...
    Robert Knappe
    last modified by Robert Knappe
  • Isn't there a missing 1908 Patch 001 release?

    After the "new" release strategy there is a feature release every 6 months, so in February and August. In between there is a patch release, which was always released three months after the feature release, i.e. end of...
    Stefan Hall
    last modified by Stefan Hall
  • In what condition the MarkAsDeleted field change to Yes?

    Hi, we using BMC Remedy 9.1.04 version. We have an issued on BMC Atrium Console CI configuration map, the relation line of the attribute map is not linked as it used to be. Like this screenshoot below: And after I ...
    Dwina Andilla
    last modified by Dwina Andilla
  • Deleting UDM:Variable forms record

    Hi experts,   We have cuurently more than 263k records in UDM: Variable form. I am wondering if deleting those records won't create any issue.   We are running into trouble with UDM/DMT jobs with java.lan...
    Mahamadou Traore
    last modified by Mahamadou Traore
  • How to execute Remedy workflow on browser-window-close with "x"

    Hi If I close the browser window in remedy Mid Tier with the "x" I can see the workflow executing on window-close in the workflow-log but it does not really execute! Is there a possibility to stop closing browser wi...
    Thomas Amann
    last modified by Thomas Amann
  • Virtual Chat Error

    Team please confirm the resolution for the below virtual chat error. We are receiving below error on clicking virtual chat 9.1.02 in MY IT 3.6 and remedy 9.1 sp3 <status cmd="criticalerror" errcount="1" request="fa...
    Mahesh Pithe
    last modified by Mahesh Pithe
  • Login into Smart Reporting automatically from Remedy

    Hi All,   I would like to know how do we login into smart reporting automatically from Remedy custom form. Suppose I create my own form and I will create a button called "Report Admin" then a user login into Re...
    Raju Mangali
    last modified by Raju Mangali
  • Remedy WSDL file

    We are working on an integration and we need to post Remedy incidents to 3rd Party. They shared a WSDL file in which we need to pass Remedy incident details as string in arg0 argument. Can we use embedded wsdl file in...
    Dhushanth Ganesan
    last modified by Dhushanth Ganesan
  • Customize Change Calendar in ITSM 8.1

    Hello All! Does anyone have hands-on experience with the new Change Calendar in ITSM 8.1. labelled as "Next Generation"? It seems to me that the Calendar has a nice design, but leaves little room for configuration/cu...
    Zoltan Nemes
    last modified by Zoltan Nemes
  • Email notification

    Hello,   I have a requirement to create an email notification whenever a particular support group transfer tickets to another group when outside of business hours. So how can we mention business hours in Run-if...
    Dhushanth Ganesan
    last modified by Dhushanth Ganesan
  • auto Assignment is not working some time

    There is a random error in assigning tickets to individuals. I have reviewed the ASE log file and there are multiple errors:   ERROR - Process Change Assignee Assignment - Round Robin is not found in cache. It i...
    Mohammad Rababah
    created by Mohammad Rababah
  • You do not have write license (ARERR 8932) You do not have write access to this field. : RKM:KAM_Detail_Sign_Join : Approval Status (ARERR 330)

    Hi can someone help me with this?   Thank you!
    Kevin Marvin Austria
    last modified by Kevin Marvin Austria
  • Copy FORM A view to FORM B new view ?

    Dear's,   Is it possible can I copy the FORM A view to another FORM B new view ?   ex,   1.HPD:Help Desk view name default 2.Copy default view to ABC_Help Desk   Thanks, Rakesh
    Rakesh Rajasekar
    last modified by Rakesh Rajasekar
  • Change Management problem

    Hi,   I was wondering if someone can help me with this problem   ARS 7.1   It appears that since there have been restarts that the Change Console is not working as expected.   There are two Change ...
    Marouane Bourhane Eddine
    last modified by Marouane Bourhane Eddine
  • CRC check md failed error

    Below error generating automatically in arerror and armonitor log files. Mon Jun 25 09:52:55.509 2018 CRC check md failed Mon Jun 25 09:52:55.630 2018 CRC check md failed Mon Jun 25 09:52:55.686 2018 CRC check md f...
    Mohammad Rababah
    last modified by Mohammad Rababah
  • Upgrading 1908

    Hi Everyone,   We are on BMC Remedy ARS,ITSM Suite along with RSSO and DWP.   Would like to know best approach for upgrading our Environments to 1908.   Can we directly upgrade to 1908 fol...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Remedy 19.0.8 Change Login Names

    We have a requirement to change all login names to abc\firstname.lastname, the data wizard will do this , but only one name at a time and we have 5000+ users that will need to be changed.  Has anyone done this be...
    Chris Fleming
    last modified by Chris Fleming
  • Email Error (MAPITransport.java:38)

    Hi, I make a debug of AREmail and appear the following error:   DEBUG: Exception loading provider, THROW: java.lang.reflect.InvocationTargetException         at sun.reflect....
    Raul Sanchez Villena
    last modified by Raul Sanchez Villena