• RFE: Controlling the Flushing action of the Mid-Tier Cache

    score210
    Product Team Review
    42 votes
    Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit).   It would be...
    Joe D'Souza
    last modified by Joe D'Souza
  • Add graphical viewing of workflow to Developer Studio similar to Abydos Analyser

    score205
    Product Team Review
    41 votes
    It would be nice if Developer Studio had a perspective that let developers view existing workflow in a graphical, flowchart format.  Similar to the previous Abydos Analyser product.  This would be functional...
    Thad Esser
    last modified by Thad Esser
  • Developer studio enhanced filtering options in object lists

    score200
    Product Team Review
    40 votes
    Allow for LIKE searches with wildcards (at least %) in Developer Studio Object lists. E.g. I need to be able to find all filterns with prefix "SSM" that also contain the word "close".   I know this is possible f...
    Fernando Avendano
    last modified by Fernando Avendano
  • While creating a new "Used By" relationship for a CI getting the error the field reached the maximum of entries.

    score195
    Below Review Threshold
    39 votes
    When an association from user/group/organisation/company to a CI is made, a relationship record get created. To support row level security, an entry is added to the CI's row level access field (Id 112). This functiona...
    Manisha Patil
    last modified by Manisha Patil
  • Jetty: use actual version

    score195
    Delivered
    39 votes
    The Remedy AR System Server includes a Jetty server for REST API. The version of the integrated jetty is 8.1.15.v20140411. As the name says this version is from 2014 - more than 3 years old! One of my customer made a...
    Patrick Zumbrunn
    last modified by Patrick Zumbrunn
  • Mid-Tier: log AR server RPC ID at end of API request

    score190
    Product Team Review
    38 votes
    The problem A backchannel request is causing problems and I want to know what it does on AR server. Using the timestamp, user ID and IP I can figure out what API calls relate to what backchannel request in the Mid-Ti...
    Justin Bakker
    last modified by Justin Bakker
  • ARS 9.0 - Add 'Advanced' or 'Debug' Viewer to all Installers

    score190
    Product Team Review
    38 votes
    Whilst installing the full ARS/ITSM suite, the installers hang at various times for up to 20 minutes - during this time it is not clear to the end-user what exactly is occurring. I would like to see a panel added to t...
    Ash Hall
    last modified by Ash Hall
  • Dev Studio - Bulk Field Generator for rapid form development

    score185
    Below Review Threshold
    39 votes
    BUSINESS CASE: After requirements are locked down (chuckle), many developers are left with a short design and development window.  Although, the minimum number of fields per form to fulfill the requirements may ...
    Michelle Lucero
    last modified by Michelle Lucero
  • Escalation process high availability

    score185
    Below Review Threshold
    37 votes
    An enhancement idea to offer the possibility to have escalation process running on  2 servers at the same time - take for example the email process; you can configure for 1 process EMAIL different servers to to ...
    Daniel Maican
    last modified by Daniel Maican
  • Show overlapping days in the Date field popup

    score180
    Below Review Threshold
    36 votes
    It appears that on just about every other calendar widget popup on the internet, you are shown the overlapping days from the previous/next month that fills in the grid of the current month. However, in Remedy, that is...
    Jay Rohrer
    last modified by Jay Rohrer
  • Improve Mid Tier handling of long Form Dropdown Lists

    score180
    On Roadmap
    36 votes
    Dropdown fields when rendered via the Mid Tier have very limited functionality and do not have a vertical scroll-bar, therefore if a dropdown has 1,000 entries, it can take some time to locate the value that you're lo...
    Ash Hall
    last modified by Ash Hall
  • Limit attachment-size in midtier

    score180
    Product Team Review
    38 votes
    At the moment midtier takes the ar.conf-parameter "AR-Max-Attach-Size" into account when it limits the size of an attachment. But this parameter limit the size of an attachment field on database-level and means the c...
    Rainer Volkmer
    last modified by Rainer Volkmer
  • provide a stable developer-facing interface to ClientCore.js for use in HTML templates

    score180
    Below Review Threshold
    36 votes
    HTML templates (via AR System Resource Definitions) are a powerful feature. However, to be truly useful, HTML templates need to be able to call javascript functions to communicate back to the ARSystem. For instance, ...
    Andrew Hicox
    last modified by Andrew Hicox
  • BMC Remedy ARS / ITSM and Exchange 2016

    score175
    Duplicate
    35 votes
    BMC Remedy ARS / ITSM should be enhanced to allow email communication over the Microsoft Exchange Web Service (EWS).   Justification: Microsoft is removing MAPI functionality in Exchange 2016.  MAPI is the o...
    David Fincher
    last modified by David Fincher
  • Allow Smart Reporting Upgrade  without upgrading baseline  ARS.

    score175
    Below Review Threshold
    35 votes
    Hi All,   I believe allowing Smart Reporting upgrade without upgrading AR System baseline can help a lot in improving Smart Reporting usage as reporting tool and alternative to BMC Analytics. Since Smart Reporti...
    Neha Patel
    last modified by Neha Patel
  • Add Linux SUSE to the ARS compatibility matrix

    score170
    Delivered
    34 votes
    Our environment runs on Linux SUSE.  We are currently on 8.1 SP2 and want to upgrade to 9.0 however we cannot for BMC Remedy Action Request System 9.0 no longer supports Linux SUSE.  Need to get this added A...
    Nevenka Missaghian
    last modified by Nevenka Missaghian
  • Add Error Handling Feature on Active Links

    score165
    Product Team Review
    33 votes
    Currently, if you need to add your own error for an Active Link, you have to create a temporary field and an extra Active Link to bypass the system error message (for example the error message for the Display No Match...
    Lisa Kemes
    last modified by Lisa Kemes
  • Source Control Integration for Collaborative Application Development

    score165
    Product Team Review
    33 votes
    BMC is considering an idea which would integrate AR System development with a source control system, so that multiple developers working in parallel can access standard features like check-in, check-out, branching, hi...
    Ketan Doshi
    last modified by Ketan Doshi
  • Use Push Technology for creating real-time Remedy Applications

    score160
    Product Team Review
    32 votes
    The problem: Conventionally Web applications are based on the pull based Technology. Web application frontend (Browser) pulls the information requested by the User from a Web Server. The Web Server in turn pulls the...
    Abhijit Rajwade
    last modified by Abhijit Rajwade
  • Availability of Data Import functionality in midtier for Administrators/SubAdministrators/Special group

    score160
    Product Team Review
    34 votes
    I would like to have Data import functionality in mid-tier so that Administrators OR Sub-administrators OR users belonging special group can open any form (OOTB as well as Custom forms) in mid-tier and import data int...
    Ganesh Gore
    last modified by Ganesh Gore