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Please look at adding native support for Remedy Inbound and Outbound Email integration with Exchange Web Services (EWS). https://docs.bmc.com/docs/display/public/ars91/AR+System+Email+Mailbox+Configuration+form (Emai...
- score320Product Team Review
It is not currently possible to select multiple objects and create overlays. If you select multiple objects and right click the Create Overlay option is grayed out. My guess is because after creating a...
In UDM 8.1, the 'Company' column was removed from the UDM spreadsheets making it impossible to migrate data into the system for all multi-tenant companies within a single UDM job, unless the backend is customised. ...
- score315Product Team Review
we saw several "issues" when using Remedy SSO with Remedy AR System and TrueSight Operations Mgmt (Presentation Server) since truesight is using the * default realm and if customers are using a different realm for ITS...
Many web services are moving to a Restfull model instead of a SOAP over XML model, and Remedy only supports a subset of the latter anyway. Remedy needs to keep up with the times and support REST web services as ...
- score300Product Team Review
As a developer, I'm always holding my breath when clicking on Delete to simply delete an overlay. I understand that if you are in Best Practice Mode that there is no way to delete a base form, or any other objec...
- score290Product Team Review
In BMC Remedy Developer Studio version 8.x it is still not possible to read all information of unmodified objects when using the "Best Practice Customization" mode. For example:Qualification strings of table fields o...
- score275Product Team Review
Dear Team, Currently we have a standard of sending mail to Remedy and responding to mail back to Remedy with ticket number in the subject to update the ticket. here we would like to request for an enhancement ...
- score275On Roadmap
Permission issue scenario Hi, when an approver wants to configure an alternate approver he has to do the following steps: - User A logs in and goes to the Approval Central; - User A clicks in My Alternates; - User...
- score270Product Team Review
In version 9 BMC introduced the REST API. Rather than using Mid-Tier/Tomcat the API uses a dedicated web server called Jetty which is integrated into AR Server. Jetty allows you to connect via HTTP and HTTPS but other...
- score265Product Team Review
At times the arerror.log file can get to an unmanageable size. I think it would be nice if you could setup a 'max size' for the log, and if that size was exceeded then the current file would increment, and you w...
- score260Product Team Review
It would be great to be able to configure Tenant Specific Mailboxes (outgoing) - similar to how Notification Messages can be defined per tenant. This can help in configuring different Mail servers, "Reply-to" ...
- score250Product Team Review
Augment the current `! method of overriding Filter phases with a simple selection box in the Filter definition (somewhat like the Pool option for escalations). The options available could be: Blank (Null) ...
- score250On Roadmap
It becomes rather tiresome when troubleshooting/managing ARS and having to use command line functions to verify whether or not services are running, and also to stop/restart services (Approval Engine, Plugin Server, F...
- score235Product Team Review
In our environment we have session time out set to 20 minutes. Say, an user is logged on to remedy mid-tier and is idle, at the end of 75% of time (say 15 minutes) a reminder pop-up message on the browser to the...
- score230Below Review Threshold
Hello, Since new applications have been introduced that also use the FTS functionality and the Lucene engine, and also provide Global Search results for End Users (MyIT) and Agents (Smart IT), there is a need ...
- score230Product Team Review
When importing a .DEF which contains a large collection of workflow, its good-practice to first export those elements of workflow from the system to be used as a backup should a roll-back need to be actioned. If the ....
- score230Product Team Review
At ITConcepts as a BMC ESM / MSM Elite Partner and Support Partner we are often facing similar product issues at different customers or in different projects. We are not always aware of the fact, that a similar issue ...
- score220Product Team Review
There should be an ability for an admin user to impersonate any user without the need of logging off and login back with other user login id. We have often come across situations, where one of the users is facing the...
As great as the ITSM/Atrium products might be, ARS/Remedy is still a development platform at the core, a very capable workflow engine at the heart. It would cost very little extra effort to offer ARS as a "bare"...