• Allow overlaying multiple objects at the same time

    score320
    Product Team Review
    64 votes
    It is not currently possible to select multiple objects and create overlays.  If you select multiple objects and right click the Create Overlay option is grayed out.   My guess is because after creating a...
    Jason Miller
    last modified by Jason Miller
  • Reinstate the 'Company' column in all UDM/Data Load Spreadsheets

    score315
    Delivered
    65 votes
    In UDM 8.1, the 'Company' column was removed from the UDM spreadsheets making it impossible to migrate data into the system for all multi-tenant companies within a single UDM job, unless the backend is customised. ...
    Ash Hall
    last modified by Ash Hall
  • Remedy Outbound Email integration with Exchange Web Services

    score310
    On Roadmap
    62 votes
    Please look at adding native support for Remedy Inbound and Outbound Email integration with Exchange Web Services (EWS). https://docs.bmc.com/docs/display/public/ars91/AR+System+Email+Mailbox+Configuration+form (Emai...
    John Peters
    last modified by John Peters
  • Support REST services

    score310
    Delivered
    62 votes
    Many web services are moving to a Restfull model instead of a SOAP over XML model, and Remedy only supports a subset of the latter anyway.  Remedy needs to keep up with the times and support REST web services as ...
    LJ LongWing
    last modified by LJ LongWing
  • Remedy SSO should provide Session Cookies for each Realm and not globally

    score300
    Product Team Review
    60 votes
    we saw several "issues" when using Remedy SSO with Remedy AR System and TrueSight Operations Mgmt (Presentation Server) since truesight is using the * default realm and if customers are using a different realm for ITS...
    Roland Pocek
    last modified by Roland Pocek
  • Dev Studio: Add "Delete Overlay" Instead of "Delete" When in Best Practice Mode

    score300
    Product Team Review
    58 votes
    As a developer, I'm always holding my breath when clicking on Delete to simply delete an overlay.  I understand that if you are in Best Practice Mode that there is no way to delete a base form, or any other objec...
    Lisa Kemes
    last modified by Lisa Kemes
  • Allow to read all information in Remedy Developer Studio in Best Practice Mode

    score290
    Product Team Review
    58 votes
    In BMC Remedy Developer Studio version 8.x it is still not possible to read all information of unmodified objects when using the "Best Practice Customization" mode. For example:Qualification strings of table fields o...
    Thomas Hammer
    last modified by Thomas Hammer
  • Replace Assigne Groups menu with more meaningful entries.

    score270
    On Roadmap
    54 votes
    Permission issue scenario Hi, when an approver wants to configure an alternate approver he has to do the following steps: - User A logs in and goes to the Approval Central; - User A clicks in My Alternates; - User...
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Enhancement in RBE to avoid Duplicate tickets if customer responds to original mail

    score270
    Product Team Review
    54 votes
    Dear Team,   Currently we have a standard of sending mail to Remedy and responding to mail back to Remedy with ticket number in the subject to update the ticket. here we would like to request for an enhancement ...
    Kailashnath Jeyaraj
    last modified by Kailashnath Jeyaraj
  • Have the arerror.log 'manageable'

    score265
    Product Team Review
    53 votes
    At times the arerror.log file can get to an unmanageable size.  I think it would be nice if you could setup a 'max size' for the log, and if that size was exceeded then the current file would increment, and you w...
    LJ LongWing
    last modified by LJ LongWing
  • Jetty: Make it possible to enable AJP connector

    score255
    Product Team Review
    53 votes
    In version 9 BMC introduced the REST API. Rather than using Mid-Tier/Tomcat the API uses a dedicated web server called Jetty which is integrated into AR Server. Jetty allows you to connect via HTTP and HTTPS but other...
    Justin Bakker
    last modified by Justin Bakker
  • AR Service/Status/Plugin Server Manager

    score250
    On Roadmap
    50 votes
    It becomes rather tiresome when troubleshooting/managing ARS and having to use command line functions to verify whether or not services are running, and also to stop/restart services (Approval Engine, Plugin Server, F...
    Ash Hall
    last modified by Ash Hall
  • Improve the method of overriding Filter Phases

    score250
    Product Team Review
    50 votes
    Augment the current `! method of overriding Filter phases with a simple selection box in the Filter definition (somewhat like the Pool option for escalations).  The options available could be: Blank (Null) ...
    Fred Grooms
    last modified by Fred Grooms
  • Tenant-Specific Outgoing Mailboxes

    score245
    Product Team Review
    49 votes
    It would be great to be able to configure Tenant Specific Mailboxes (outgoing) - similar to how Notification Messages can be defined per tenant.   This can help in configuring different Mail servers, "Reply-to" ...
    Sumeet Das
    last modified by Sumeet Das
  • Provide (searchable list of) hot-fixes proactively

    score230
    Product Team Review
    48 votes
    At ITConcepts as a BMC ESM / MSM Elite Partner and Support Partner we are often facing similar product issues at different customers or in different projects. We are not always aware of the fact, that a similar issue ...
    Thomas Hammer
    last modified by Thomas Hammer
  • Session timeout pop-up message for browser users

    score225
    Product Team Review
    45 votes
    In our environment we have session time out set to 20 minutes. Say, an user is logged on to remedy mid-tier and is idle, at the end of 75% of time (say 15 minutes) a reminder pop-up message on the  browser to the...
    Abhishek Sukumar
    last modified by Abhishek Sukumar
  • Intelligent Backup for Developer Studio during Import

    score220
    Product Team Review
    44 votes
    When importing a .DEF which contains a large collection of workflow, its good-practice to first export those elements of workflow from the system to be used as a backup should a roll-back need to be actioned. If the ....
    Ash Hall
    last modified by Ash Hall
  • Impersonate User

    score220
    Product Team Review
    44 votes
    There should be an ability for an admin user to impersonate any user without the need of logging off and login back with other user login id. We have often come across situations, where one of the users is facing the...
    Durgesh Srivastava
    last modified by Durgesh Srivastava
  • Bring back the option to buy "bare" or "plain" ARS Server without any apps

    score215
    Delivered
    45 votes
    As great as the ITSM/Atrium products might be, ARS/Remedy is still a development platform at the core, a very capable workflow engine at the heart.  It would cost very little extra effort to offer ARS as a "bare"...
    Ray Gellenbeck
    last modified by Ray Gellenbeck
  • RFE: Controlling the Flushing action of the Mid-Tier Cache

    score210
    Product Team Review
    42 votes
    Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit).   It would be...
    Joe D'Souza
    last modified by Joe D'Souza