• Mid-Tier cache: allow to recache specific files

    score345
    Product Team Review
    69 votes
    The problem Mid-Tier sometimes makes a mistake in caching content. The HTML of a form can be incorrect for whatever reason and if you know the form name, there's no way to get Mid-Tier to recache this particular file...
    Justin Bakker
    last modified by Justin Bakker
  • Remedy SSO should provide Session Cookies for each Realm and not globally

    score330
    Product Team Review
    66 votes
    we saw several "issues" when using Remedy SSO with Remedy AR System and TrueSight Operations Mgmt (Presentation Server) since truesight is using the * default realm and if customers are using a different realm for ITS...
    Roland Pocek
    last modified by Roland Pocek
  • Allow overlaying multiple objects at the same time

    score320
    Product Team Review
    64 votes
    It is not currently possible to select multiple objects and create overlays.  If you select multiple objects and right click the Create Overlay option is grayed out.   My guess is because after creating a...
    Jason Miller
    last modified by Jason Miller
  • Remedy Outbound Email integration with Exchange Web Services

    score320
    Delivered
    64 votes
    Please look at adding native support for Remedy Inbound and Outbound Email integration with Exchange Web Services (EWS). https://docs.bmc.com/docs/display/public/ars91/AR+System+Email+Mailbox+Configuration+form (Emai...
    John Peters
    last modified by John Peters
  • Reinstate the 'Company' column in all UDM/Data Load Spreadsheets

    score315
    Delivered
    65 votes
    In UDM 8.1, the 'Company' column was removed from the UDM spreadsheets making it impossible to migrate data into the system for all multi-tenant companies within a single UDM job, unless the backend is customised. ...
    Ash Hall
    last modified by Ash Hall
  • Support REST services

    score310
    Delivered
    62 votes
    Many web services are moving to a Restfull model instead of a SOAP over XML model, and Remedy only supports a subset of the latter anyway.  Remedy needs to keep up with the times and support REST web services as ...
    LJ LongWing
    last modified by LJ LongWing
  • Dev Studio: Add "Delete Overlay" Instead of "Delete" When in Best Practice Mode

    score300
    Product Team Review
    58 votes
    As a developer, I'm always holding my breath when clicking on Delete to simply delete an overlay.  I understand that if you are in Best Practice Mode that there is no way to delete a base form, or any other objec...
    Lisa Kemes
    last modified by Lisa Kemes
  • Archiving enhancements

    score295
    Product Team Review
    59 votes
    Ability to Scheduling control and visibility of the overall archiving process. use case :More control over when we can schedule each policy             &#...
    Carin Sinclair
    last modified by Carin Sinclair
  • Availability of Data Import functionality in midtier for Administrators/SubAdministrators/Special group

    score290
    Product Team Review
    60 votes
    I would like to have Data import functionality in mid-tier so that Administrators OR Sub-administrators OR users belonging special group can open any form (OOTB as well as Custom forms) in mid-tier and import data int...
    Ganesh Gore
    last modified by Ganesh Gore
  • Replace Assigne Groups menu with more meaningful entries.

    score290
    On Roadmap
    58 votes
    Permission issue scenario Hi, when an approver wants to configure an alternate approver he has to do the following steps: - User A logs in and goes to the Approval Central; - User A clicks in My Alternates; - User...
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Allow to read all information in Remedy Developer Studio in Best Practice Mode

    score290
    Product Team Review
    58 votes
    In BMC Remedy Developer Studio version 8.x it is still not possible to read all information of unmodified objects when using the "Best Practice Customization" mode. For example:Qualification strings of table fields o...
    Thomas Hammer
    last modified by Thomas Hammer
  • Tenant-Specific Outgoing Mailboxes

    score280
    Product Team Review
    56 votes
    It would be great to be able to configure Tenant Specific Mailboxes (outgoing) - similar to how Notification Messages can be defined per tenant.   This can help in configuring different Mail servers, "Reply-to" ...
    Sumeet Das
    last modified by Sumeet Das
  • Enhancement in RBE to avoid Duplicate tickets if customer responds to original mail

    score275
    Product Team Review
    55 votes
    Dear Team,   Currently we have a standard of sending mail to Remedy and responding to mail back to Remedy with ticket number in the subject to update the ticket. here we would like to request for an enhancement ...
    Kailashnath Jeyaraj
    last modified by Kailashnath Jeyaraj
  • Jetty: Make it possible to enable AJP connector

    score275
    Product Team Review
    57 votes
    In version 9 BMC introduced the REST API. Rather than using Mid-Tier/Tomcat the API uses a dedicated web server called Jetty which is integrated into AR Server. Jetty allows you to connect via HTTP and HTTPS but other...
    Justin Bakker
    last modified by Justin Bakker
  • "Amazon Corretto 11" support for Remedy would fall into ‘unconfirmed configuration’

    score270
    Below Review Threshold
    54 votes
    By 07/02/2020, Remedy Product Development team analyzed compatibility of "Amazon Corretto 11" with Remedy. Thus, "Amazon Corretto 11" support for Remedy would fall into ‘unconfirmed configuration’.Remedy P...
    Erwan NADAN
    last modified by Erwan NADAN
  • Have the arerror.log 'manageable'

    score265
    Product Team Review
    53 votes
    At times the arerror.log file can get to an unmanageable size.  I think it would be nice if you could setup a 'max size' for the log, and if that size was exceeded then the current file would increment, and you w...
    LJ LongWing
    last modified by LJ LongWing
  • Align AR System and Atrium Core REST APIs

    score260
    Product Team Review
    52 votes
    Following capabilities are missing or hard to specify in AR System REST API compared to Atrium Core REST API: Parameter AR System REST API Atrium Core REST API Default limit - 500 Total records - num_matches=true Quer...
    Antoni Zahariev
    last modified by Antoni Zahariev
  • AR Service/Status/Plugin Server Manager

    score255
    On Roadmap
    51 votes
    It becomes rather tiresome when troubleshooting/managing ARS and having to use command line functions to verify whether or not services are running, and also to stop/restart services (Approval Engine, Plugin Server, F...
    Ash Hall
    last modified by Ash Hall
  • Improve the method of overriding Filter Phases

    score250
    Product Team Review
    50 votes
    Augment the current `! method of overriding Filter phases with a simple selection box in the Filter definition (somewhat like the Pool option for escalations).  The options available could be: Blank (Null) ...
    Fred Grooms
    last modified by Fred Grooms
  • Session timeout pop-up message for browser users

    score240
    Product Team Review
    48 votes
    In our environment we have session time out set to 20 minutes. Say, an user is logged on to remedy mid-tier and is idle, at the end of 75% of time (say 15 minutes) a reminder pop-up message on the  browser to the...
    Abhishek Sukumar
    last modified by Abhishek Sukumar