Exciting news! BMC Helix (our everything-as-a-service cognitive enterprise offering) has recently launched a Customer News blog for those who would like to learn more about the BMC Helix Suite of Solutions. Alongside educational resources and events, this blog includes brand-new case studies and more!
To check out the blog, follow The BMC Helix Customer News
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- score1285On Roadmap
The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
- score965Product Team Review
When using the Mid Tier (without access to the AR User Tool) you can only export ARX files by creating a report of type 'AR System'. When defining such a report, you must select the fields/columns to include in the re...
- score900On Roadmap
Currently you can use Fields and Keywords in Run-If qualifications, but not Functions. Currently if you want to compare, for example, parts of two strings, you must do one workflow to set the values you are look...
- score790On Roadmap
BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users. Once the application has bee...
Please make Smart Reporting available for non-ITSM systems. The new reporting capabilities are a huge value-add and should be available at the AR platform level: no matter what Remedy applications you have ins...
- score660Product Team Review
Since the Remedy User Tool is not provided anymore on version 8 and later, the AR System Object List .def must be installed by default when installing ARSystem and Mid-tier. The Remedy Administrator can then decide t...
- score615On Roadmap
It would be good to provide this capability OOTB instead of customer creating their own plugins. I know there are couple of other options like Spoon and custom plugins that can be leveraged to make this functionality ...
- score535Product Team Review
I would like to suggest that an improvement be made to the current system, in that when you set a User record to 'Disabled', that it actually invalidate the user, harvest the licenses, etc. Right now, unless you...
- score530Product Team Review
For a Push Fields action you can select from three options, If No Requests Match and from four options, If Any Requests Match For a Set Fields action only two options are available, If No Requests Match: ...
The chrome browser is the most popular browser in use at the moment (Usage share of web browsers - Wikipedia, the free encyclopedia), and its usage is growing all the time. I would like to see it officially supported ...
- score490On Roadmap
According to our experience with BMC Remedy ITSM Suite and Atrium CMDB there is room for improvement regarding existing indexes. Some indexes are set Out-of-the-box (ootb), but they make no sense in real life ...
- score475On Roadmap
Being able to login to multiple Remedy servers and navigate back and forth in the same Dev Studio instance is very powerful. However it is also very easy to accidentally update an object in the wrong environment...
- score460Product Team Review
Hello, When working in Best Practice mode, developer studio always add the _c suffix everywhere. There should be an option in Dev Studio to deactivate the addition of this suffix. Typically I l...
- score445Product Team Review
It is quite common to have the need for defaults to be applied to new users to the system, whether it be locale, timezone etc. The 'Application Preference' form has an OOTB record called 'System Default' which allows ...
- score435On Roadmap
With Mid Tier becoming the only BMC supplied user client (without additional cost) and load balancing becoming more common there are times when you need to know which Mid Tier server a user is accessing. Addin...
- score365Product Team Review
Although each of CMDBInput, CMDBLookup and CMDBOutput step types exist, in comparison, there are only ARInput and AROutput step types, with no matching ARLookup step type.
- score365Product Team Review
The following enhancements to Developer would make development faster: Automatic field id generation from a configurable range (e.g. id's per form range or per developer range or per application range). This is one o...
- score350Product Team Review
Hi, it would be nice if BMC Tools like BMC Remedy Developer Studio, BMC Remedy Import Tool, Penthao Spoon Client will be supported for Mac OS as well.
- score345Product Team Review
The problem Mid-Tier sometimes makes a mistake in caching content. The HTML of a form can be incorrect for whatever reason and if you know the form name, there's no way to get Mid-Tier to recache this particular file...
- score340On Roadmap
Many hours are spent tracking down the performance of the platform / Remedy system. While this is not the only cause of "Remedy seems to be slow today", a built in dashboard to see critical performance cri...