• Centralized FTS Indexing and Management Console for integrated BMC applications

    score235
    Below Review Threshold
    47 votes
    Hello,   Since new applications have been introduced that also use the FTS functionality and the Lucene engine, and also provide Global Search results for End Users (MyIT) and Agents (Smart IT), there is a need ...
    Catalin Pana
    last modified by Catalin Pana
  • Provide (searchable list of) hot-fixes proactively

    score230
    Product Team Review
    48 votes
    At ITConcepts as a BMC ESM / MSM Elite Partner and Support Partner we are often facing similar product issues at different customers or in different projects. We are not always aware of the fact, that a similar issue ...
    Thomas Hammer
    last modified by Thomas Hammer
  • Intelligent Backup for Developer Studio during Import

    score230
    Product Team Review
    46 votes
    When importing a .DEF which contains a large collection of workflow, its good-practice to first export those elements of workflow from the system to be used as a backup should a roll-back need to be actioned. If the ....
    Ash Hall
    last modified by Ash Hall
  • Introduce ARXOutput Step in Pentaho Spoon

    score230
    Below Review Threshold
    46 votes
    AR Export (.arx) is the default AR System data file type. It was very easy to export remedy data in arx files using User tool and migrate it to across the remedy systems. After EoL of User tool, It is not easy to exp...
    Ganesh Gore
    last modified by Ganesh Gore
  • Impersonate User

    score220
    Product Team Review
    44 votes
    There should be an ability for an admin user to impersonate any user without the need of logging off and login back with other user login id. We have often come across situations, where one of the users is facing the...
    Durgesh Srivastava
    last modified by Durgesh Srivastava
  • While creating a new "Used By" relationship for a CI getting the error the field reached the maximum of entries.

    score215
    Below Review Threshold
    43 votes
    When an association from user/group/organisation/company to a CI is made, a relationship record get created. To support row level security, an entry is added to the CI's row level access field (Id 112). This functiona...
    Manisha Patil
    last modified by Manisha Patil
  • Bring back the option to buy "bare" or "plain" ARS Server without any apps

    score215
    Delivered
    45 votes
    As great as the ITSM/Atrium products might be, ARS/Remedy is still a development platform at the core, a very capable workflow engine at the heart.  It would cost very little extra effort to offer ARS as a "bare"...
    Ray Gellenbeck
    last modified by Ray Gellenbeck
  • RFE: Controlling the Flushing action of the Mid-Tier Cache

    score210
    Product Team Review
    42 votes
    Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit).   It would be...
    Joe D'Souza
    last modified by Joe D'Souza
  • Add graphical viewing of workflow to Developer Studio similar to Abydos Analyser

    score205
    Product Team Review
    41 votes
    It would be nice if Developer Studio had a perspective that let developers view existing workflow in a graphical, flowchart format.  Similar to the previous Abydos Analyser product.  This would be functional...
    Thad Esser
    last modified by Thad Esser
  • Provide an option in the AR System UI where a user can see the status of Hierarchical Group processing

    score205
    Below Review Threshold
    41 votes
    Currently, there is no place in the AR System UI to check the status of Hierarchical Group processing, i.e. if there are Any pending items that are about to be picked up for processing If the server is currently pro...
    Sander Rijzewijk
    last modified by Sander Rijzewijk
  • Allow Smart Reporting Upgrade  without upgrading baseline  ARS.

    score205
    Below Review Threshold
    41 votes
    Hi All,   I believe allowing Smart Reporting upgrade without upgrading AR System baseline can help a lot in improving Smart Reporting usage as reporting tool and alternative to BMC Analytics. Since Smart Reporti...
    Neha Patel
    last modified by Neha Patel
  • Information on objects execution for Remedy

    score200
    Below Review Threshold
    40 votes
    As you know normally what happens in the customer environment, they will have so many customizations. When it comes to cleaning the code, upgrade and migration activities. Everybody will have this question “How ...
    Sriram Pattabhiraman
    last modified by Sriram Pattabhiraman
  • Developer studio enhanced filtering options in object lists

    score200
    Product Team Review
    40 votes
    Allow for LIKE searches with wildcards (at least %) in Developer Studio Object lists. E.g. I need to be able to find all filterns with prefix "SSM" that also contain the word "close".   I know this is possible f...
    Fernando Avendano
    last modified by Fernando Avendano
  • Change request ID for join forms to not include the pipe character

    score200
    Below Review Threshold
    40 votes
    Recent versions of Tomcat 7 and 8 restrict the use of the pipe character. This affects the use of direct URLs to join forms that pass the eid parameter.   The eid parameter for join forms includes the pipe ...
    Sally Ludwig
    last modified by Sally Ludwig
  • Jetty: use actual version

    score195
    Delivered
    39 votes
    The Remedy AR System Server includes a Jetty server for REST API. The version of the integrated jetty is 8.1.15.v20140411. As the name says this version is from 2014 - more than 3 years old! One of my customer made a...
    Patrick Zumbrunn
    last modified by Patrick Zumbrunn
  • Use Push Technology for creating real-time Remedy Applications

    score195
    Product Team Review
    39 votes
    The problem: Conventionally Web applications are based on the pull based Technology. Web application frontend (Browser) pulls the information requested by the User from a Web Server. The Web Server in turn pulls the...
    Abhijit Rajwade
    last modified by Abhijit Rajwade
  • problem Backlogs and KPI statistics

    score195
    Below Review Threshold
    39 votes
    looking for the ability to create KPI reports for Problem management backlog per support group. By default ITSM has OOTB filters for Incident per support group and work order support groups. what is needed is for si...
    marianne reeves
    last modified by marianne reeves
  • Mid-Tier: log AR server RPC ID at end of API request

    score190
    Product Team Review
    38 votes
    The problem A backchannel request is causing problems and I want to know what it does on AR server. Using the timestamp, user ID and IP I can figure out what API calls relate to what backchannel request in the Mid-Ti...
    Justin Bakker
    last modified by Justin Bakker
  • Dev Studio - Bulk Field Generator for rapid form development

    score190
    Below Review Threshold
    40 votes
    BUSINESS CASE: After requirements are locked down (chuckle), many developers are left with a short design and development window.  Although, the minimum number of fields per form to fulfill the requirements may ...
    Michelle Lucero
    last modified by Michelle Lucero
  • ARS 9.0 - Add 'Advanced' or 'Debug' Viewer to all Installers

    score190
    Product Team Review
    38 votes
    Whilst installing the full ARS/ITSM suite, the installers hang at various times for up to 20 minutes - during this time it is not clear to the end-user what exactly is occurring. I would like to see a panel added to t...
    Ash Hall
    last modified by Ash Hall