• Looking for customers who are using Crystal Reports with Remedy

    We're collection information about use of Crystal Reports with Remedy.   If your organization currently uses Crystal Reports, we'd like to ask you to fill out this very brief survey: Crystal Reports and Remed...
    Peter Adams
    last modified by Peter Adams
  • What if BMC Remedy AR System Server service stops working when JRE is auto updated?

    Just sharing one tip with ARS. A known solution to known problem. In case if you have  AR Server running on Windows. And if its service stops working due to java updates – you need to make changes (as per ...
    Vikram Shinde
    last modified by Vikram Shinde
  • Mid-Teir Troubleshooting

    These steps will speed up your analysis time for you and BMC support to get your resolution quicker.  In my case, I had BMC & Microsoft involved in troubleshooting same issue. There are mid-tier tuning docume...
    Young So
    last modified by Young So
  • Connect with Remedy - Securing Remedy 9 Database Connections - Recorded Session

    In this session, Mark will review options for securing the Remedy 9 database connections.   Regular news coverage of data security breaches is making organisations increasingly aware of the importance of protect...
    Mark Walters
    created by Mark Walters
  • Trending in Support: Encrypting Data Between AR Servers and Oracle Databases

    Regular news coverage of data security breaches has made organisations increasingly aware of the importance of securing the data they own and manage.  As a result, one question that we're beginning to see more of...
    Mark Walters
    last modified by Mark Walters
  • Trending in Support: FTS Fortification

    Introduction  This blog post applies to FTS in AR System Server versions 7.6.04, 8.0 and 8.1 only.   Full Text re-indexing can take a very long time, several days in some cases.  We suspect that too m...
    David Still
    last modified by David Still
  • Trending in Support: SSL Encryption for AR to Oracle Connections with Remedy 9.1 SP2 and Later

    In this third post on encryption we're going to show how to enable SSL between an AR System server and its Oracle database.  In previous posts we've seen how to use Oracle's native encryption and SSL with Microso...
    Mark Walters
    created by Mark Walters
  • Disable IPv6

    We currently don't use IPv6 but discovered that the application (java) still wants to use IPv6 even when disabled at the O/S level.  We edited the arconfig file on the server(s) by adding the following to the jav...
    Matt Minden
    last modified by Matt Minden
  • The Pulse: How to update the out of the box BMC Remedy Single Sign On (RSSO) SP Certificate which is being expired on April 21st 2016?

    BMC Remedy Single Sign On Service Provider (SP) certificate shipped with the product, which is used to sign SAML request, will be expired on April 21st 2016.   If you are using out of the box certificate to sig...
    Chandan Gad
    created by Chandan Gad
  • Trending in Support: Analysing SOAP communication (and how to read Java plugin logs)

    I know I’ve written about consuming web services before. In this blog post I explained how ARS is able to consume web services, how the SOAP communication is handled and how you can follow this in the logs. But ...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: Queues & Threads – Utilizing Private Queues

    As per my previous blog post about Queues and Threads, here is the follow up post regarding Private Queues.   As a reminder - the thread count (min & max number of threads that are defined against a queue) i...
    David Still
    last modified by David Still
  • Trending in Support: ar.cfg/conf parameters - A New Look

    This blog post is really just to gauge interest and gather feedback on something I've spent a lot of the last year working on - which is sanitizing the ar.conf parameters that are published in the wiki docs here: ...
    David Still
    last modified by David Still
  • Trending in Support: Should I use REST or SOAP-based web services?

    I’ve written a fair bit about web services before. There’s an article explaining how to analyse problems when consuming SOAP web services, how to read the logs and one of my more recent articles was about ...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: Using the DOM Explorer to diagnose layout problems in Mid-Tier

    If you have ever put together a web site you’re probably aware how tricky it can be to get the design right. Back in the day you were pretty limited as to what you could do. A few tables, some images and a bit o...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: Reading log files is like reading a good book

    On a Friday night, there’s nothing I like better than to curl up with a good glass of red wine, a selection of fine cheeses and the latest set of log files which, especially for the occasion, I have printed out ...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: How do you measure a delay?

    As you might have noticed, I'm writing a few articles on new features in Version 9 which was released not too long ago. This time something relatively short (I have a tendency to write rather lengthy articles) as we'r...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: How better cookies got rid of the ARERR 9360 error

    Remember when Mid-Tier was on version 7.5? This was one of those errors that kept coming up, no clear reason or root cause, it just happened. The error was difficult to reproduce, it wouldn’t show up in any logs...
    Justin Bakker
    last modified by Justin Bakker
  • Trending in Support: Always On Logging

    Coming to a GA version near you soon is a very useful new supportability feature called Always On Logging (AOL).   This feature allows for in-memory logging, which continually maintains a predefined amount of lo...
    David Still
    last modified by David Still
  • Trending in Support: Managing, Automating & Scheduling AR Server Side Log Files

    Working with Server side logging used to be a tricky business, but there's been an enhancement not so long ago that makes working with them a lot easier. Couple this with a way to automate and schedule log files, now...
    David Still
    last modified by David Still
  • Trending in Support: Mid-Tier Health Check based on Access logs

    Not too long ago I wrote a blog article on using Access logs to analyse Mid-Tier problems. The big problem is of course how to make sense of the raw data. There’s quite a lot of it and unless you’re lookin...
    Justin Bakker
    last modified by Justin Bakker