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Introduction Setting up the Docker Environment Apache Tomcat Containers Pump Up The Volume .war (What is it Good For?) Managing Multiple Configurations Testing with a Load Balancer Summary ... NOTE: This vulnerability is only applicable to AR System on Linux servers. BMC Software has identified a security vulnerability (CVE-2018-19647) that could allow a remote, unauthenticated attacker to gain arbi... Remedy 9.x is written in Java. One of the features that was introduced was to avoid sending literal values in Remedy SQL statements as was the case in 8.x and prior versions. Instead the statement is prepared i... Integration with 3rd party systems is, of course, always important. After all, we need ways to get data in and out of Remedy, we can hardly keep it to ourselves. Data shared is value gained - you can get more business... December 2018 list of top viewed AR Server knowledge articles, this will be regularly updated. Article Number Title 000114508 REMEDY 9.x Release - CONFIGURATION CHECKLIST from the BMC R&D PERFORMANCE ... Many moons ago, BMC deprecated the Windows ARUser client in favor of the web-based Mid-Tier client, and since that time there has been a scenario I have repeatedly run into that does not have a satisfactory solution b... Version 9 is released and with it come some new features. Don’t worry, I’m not planning to list everything that’s changed, but I’d like to have a look at one specific new feature: the REST API.... Some Customers are asking us if AR Server / Mid-Tier is affected by the following Apache Struts vulnerability. https://www.hkcert.org/my_url/en/alert/16042801 Apache Struts is not used by any version of AR Se... If you are running a version of Remedy that is older than 9.1 SP3 you may notice the following join condition in the view definition of AST:Base Element when you open it in Developer Studio: ... The Story So Far... The grok Logstash Plugin Index Pattern Refresh Making Use of Remedy Specific Fields in Kibana Filtering Visualizations Wrapping Up The Story So Far... In parts one and t... Introduction What is the Elastic Stack? Why Use Elastic to Collect Remedy Logs? Setting Up Elasticsearch and Kibana Install and Configure Filebeat on the Remedy Server Configure Kibana Browse R... Introduction and Recap Enter Logstash... Installing Logstash Configure Logstash Conclusion and Next Steps Introduction and Recap In the first post we saw how to setup Filebeat to collect Remedy log... If you have SQL statements that are running poorly in an Oracle 12c database and their Explain Plans are showing "... SQL Plan Directive used for this statement" under "Note" you may want to look into turning off the ... Introduction More Logs Please How Many Lines Should a Log Line Log? Getting More Data From Log Lines It's Just a Matter of Time... mutate the date Further API Log Parsing Wrapping Up In... BMC Support or R&D might have asked for a "slow" SQL's Execution Plan and it is possible that the SQL might have aged out of Oracle's Library Cache or MSSQL's Procedure cache and hence no Execution Plan is availab... So what does the Oracle database do when a SQL statement comes in to be processed? A SQL is HARD PARSED the first time it comes into the database: SYNTAX CHECK ... D2P OverviewKnown as Dev to Prod(D2P) is a feature used to push stuff from QA/Dev environment to production environment , this feature was initially introduce in AR System 9.x and later was enhanced a much over the re... Quite often when you have an issue, the first thing that is asked of you is for you to capture logs and send them off. The problem with this is that these logs quite often contain sensitive information, they con... You've run in to a problem with a BMC product and you're looking for help from other users of the same software. People with more experience who may have run into the same, or similar, problems in the past. Befo... Some of the common questions and answers regarding Remedy9 Full Text Search! Answer 1. What's New in Remedy9 As far as Full Text Search feature is concerned? • Implemented FTS HA Model (Similar ...