• Staging form of physical location needs to be migrated to BMC physical location class through spoon please confirm the steps in spoon job of pentaho

    Staging form of physical location data needs to be migrated to BMC physical location class through spoon please confirm the steps in spoon job of pentaho.   Team,   I have used ARInput from Staging Form to B...
    Vikas Mishra
    last modified by Vikas Mishra
  • Smart Reporting - Draft reports automatic Clean up process

    score15
    New
    3 votes
    It would nice to have some housekeeping operations added where removal of old (DELETED) reports (ReportHeader) and broadcast (BroadcastReport) records can be pruned along with a clean operation to remove old  unu...
    Daniel Marrujo
    last modified by Daniel Marrujo
  • Upgrading 1908

    Hi Everyone,   We are on BMC Remedy ARS,ITSM Suite 9.1.04.002 along with RSSO and DWP.   Would like to know best approach for upgrading our Environments to 1908.   Can we directly upgrade to 1908 fol...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Java JMX Agent Insecure Configuration (118039) on the Application Servers

    Hi Team,   We are on BMC Remedy ARS,ITSM,SRM(9.1.04.002) and SLM(9.1.04) with Windows as OS and Oracle as DB. We are getting frequent vulnerabilities being reported by our Vulnerablity team on the application s...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Non Admins to  be able to  delete own reports created in  web

    score25
    Not Planned
    5 votes
    Non Admins to  be able to  delete own reports created in  web
    Carin Sinclair
    last modified by Carin Sinclair
  • Mid tier filter with javascript

    Hello Guys,   i have question about the webbase app Remedy mid tier. We use this as a ticket system for work orders.   In the order pool we can filter orders according to certain criteria. The criteria a...
    Dominik Rühl
    last modified by Dominik Rühl
  • Smart Reporting - SQL Database Transactional Replication?

    Environment: BMC Remedy 9.1.03 SQL Server 2016 Standard   We are configuring a standalone AR server with Smart Reporting using a read-only database. We are to be able to produce real-time dashboards, so we are...
    Jeff Brock
    last modified by Jeff Brock
  • Smart Reporting Dynamic Schedule

    Experts,   Can you please confirm if below is feasible in smart reporting 9.1.04   1. Can we email a report created in smart reporting through workflows? for an example on a click of button on display only...
    Sharvan Singh
    last modified by Sharvan Singh
  • BMC MyIT URL for RSSO receives error Forbidden request Goto url is wrong

    Hi Team,   Post Upgrade to 9.1.02 we are receiving this Error below.   BMC MyIT URL for RSSO receives error Forbidden request Goto url is wrong I have cross checked the Entries for rsso.agent properties and...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Creating Tickets in Remedy ITSM

    Hello I'm new in all this enviroment, but the task i was assigned was:   Using VBA, to connect to de Remedy Service. I have installed ARAPI, and also added the reference BMC.ARSystem.dll.   But what im ...
    Arturo Melendez
    last modified by Arturo Melendez
  • Different Excel Webreports from 9.1.07 compared to 8.1.02 ?

    Hi, we have upgraded our system from 8.1.02 to 9.1.07 (19.02). We are running RHEL6, midtier is on tomcat 8.5.39 and java OpenJDK 11.0.2. First, when I tried to export XLS files from 19.02, I've got an error. Found wi...
    Miroslav Horvath
    last modified by Miroslav Horvath
  • Integration Error 9130

    AR 9.1 SAOP 1.2   we are consuming without any input and we are facing below error.   ARERR [9130] Error encountered while executing a Web Service : Transport error: 415 Error: Cannot process the message ...
    Mohammad Rababah
    last modified by Mohammad Rababah
  • What table / field contains the 'Reason for Request' data?

    Whenever our end users or IT user log a new Service Request, they always need to complete the required 'Reason for Request' field.   There are only two options:   'Something that used to work no longer doe...
    Martin Geoghegan
    last modified by Martin Geoghegan
  • History of Status

    Hi,   I trying to found all the status that a ticket has during all the period of resolution of this   So I want to know where I can found all the change status since is create until is closed!?   Th...
    Raul Sanchez Villena
    last modified by Raul Sanchez Villena
  • RE:Deploying the latest Deployer (ARS 9.1.04.002) will not proceed further

    Hi Team,   RE:Deploying the latest Deployer (ARS 9.1.04.002) will not proceed further We have deployed this patch on One of our Dev Environment (1-ARS and 1-MidTIer)with no issues and it errors with multiple is...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Need to show tickets opened by helpdesk versus tickets opened by end users.

    Hi,   I have a request from an IT Manager to build an open tickets report that shows the number of tickets opened by the IT team using the 'Smart Recorder' option versus the number of tickets opened by end users...
    Martin Geoghegan
    last modified by Martin Geoghegan
  • Mid-tire Compatibility Tomcat 9

    We have got a vulnerability that related to Apache Tomcat.   Is tomcat 9 compatible with Remedy 19.02 ?
    Mohammad Rababah
    last modified by Mohammad Rababah
  • Remedy Smart Reporting- is there a way to search for reports that contain a certain field?

    We have modified a field.  Is there a way to search or get a list of all reports (and their views if possible) that contain that field?
    Kristen Karl
    last modified by Kristen Karl
  • Creating a tool for company and need some help with data source

    I am creating a tool in Excel that will make it more efficient to search for "Company" within Remedy, but I am unsure how to query the information into Excel via VBA.  Any and all information pointing in the righ...
    Cody Shanks
    last modified by Cody Shanks
  • Remedy Server Group Administration Console for 9.1.04 (unsupported)

    BMC’s new version of Remedy continues to drive innovation into the ITSM experience. Along with supporting multi-cloud environments and bringing cognitive intelligence to service management, BMC continues to evol...
    Douglas Reif
    last modified by Douglas Reif