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If we look at the last 5 years while we continued to deliver new features, we also changed the technology stack for Remedy, pivoted towards resilient upgrade, simplified deployment of custom code as well as completely changed the way changes made to applications are offered to customers. The attached deck will walk you through highlights of the value that an upgrade to latest version of the Remedy platform will bring in. The intent is to engage administrators in reviewing values that have been brought in and be able to create a case for routine upgrades, thus always being LIVE on the latest version of the platform. This will allow you to get a quick glance into: ease of monitoring, efficient integrations, single pane of glass for configurations for a Remedy Admin, benefits for applications by enabling archive, almost real time search, changes to the model which came in through refactoring primarily for performance gains and visibility into the environment.