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Many of our customers have raised the question on how we can expose AR System to the remote workforce.

 

High level steps

  1. Create Web Server in the corporate DMZ to ITSM solution
  2. Configure Single Sign On for the Web Server
  3. Complete User Testing of new Web Server with the ITSM solution
  4. Announce deployment of solution to your workforce

 

Architectural Diagram

ITSM @2x.png

Resources

Securing Tomcat Server For Remedy Single Sign-On

Add pfx certificate to tomcat (MidTier, SmartIT, Smart Reporting)

RSSO Configuring & Troubleshooting SAML Authentication

RSSO Kerberos Configuration & Troubleshooting

Available Resources to Ensure your Environment is Configured for Peak Performance

 

Have a question, make a comment below

 

See also: COVID-19 Response Resources