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We have seen requirements where Admins like to create users with limited admin privileges like give access only to selected forms like User/Group, Admin console, Server group admin console. Also give limited access to Dev studio like give both Base development and Best practice modes access or limit only to Best practice mode.

For such needs there is a feature in Remedy called Struct admin which are documented at below DOC pages.

Special groups in BMC Remedy AR System - Documentation for Remedy Action Request System 9.1 - BMC Documentation

Struct Admin group permissions - Documentation for Remedy Action Request System 9.1 - BMC Documentation

 

This blog page is created to demonstrate how struct admin users can be created and used. There are two use cases demonstrated in this blog. You may try more cases based on your need by reading documentation pages.

 

Case 1 - Full Struct Admin User:

This user should be able to access Server Information Console (AR System Administrator Console), Server Group Log Management Console, Centralized Configuration console, User and Group form. In Dev studio, can use both Best Practice Customization  Mode and Base Development mode.

Detailed steps to achieve this use case is available at Configuring Full Struct Admin.docx

 

 

Case 2 - Overlay Struct Admin User:

This user should be able to access ccess Server Information Console (AR System Administrator Console), Server Group Log Management Console. In Dev Studio only have access to Best Practice Customization Mode.

Detailed steps to achieve this use case is available at Configuring Overlay Struct Admin.docx

 

 

 

Thanks to Chandrakumar Palanisamy for his valuable time and inputs in creating this blog.

 

Hope you will find this blog useful.

 

Note: Though basic testing is done for the use cases, extensive testing is left to the user. Make sure to test your implementation and use case properly before making anything live on PROD.