We have seen requirements where Admins like to create users with limited admin privileges like give access only to selected forms like User/Group, Admin console, Server group admin console. Also give limited access to Dev studio like give both Base development and Best practice modes access or limit only to Best practice mode.
For such needs there is a feature in Remedy called Struct admin which are documented at below DOC pages.
This blog page is created to demonstrate how struct admin users can be created and used. There are two use cases demonstrated in this blog. You may try more cases based on your need by reading documentation pages.
Case 1 - Full Struct Admin User:
This user should be able to access Server Information Console (AR System Administrator Console), Server Group Log Management Console, Centralized Configuration console, User and Group form. In Dev studio, can use both Best Practice Customization Mode and Base Development mode.
This user should be able to access ccess Server Information Console (AR System Administrator Console), Server Group Log Management Console. In Dev Studio only have access to Best Practice Customization Mode.