BMC is excited to announce general availability of new Remedy releases as part of our Fall 2017 release cycle:

  • Remedy 9.1.04  (incl. Remedy AR System, CMDB, ITSM applications, Smart Reporting, Remedy Single Sign-on)
  • Remedy with Smart IT 2.0.00
  • BMC Multi-Cloud Service Management 17.11


Here is excerpt of platform specific improvements.


With Remedy platform version 9.1.04, BMC delivers a rich set of platform-related improvements that help Remedy on-premise customers reduce cost of operations and administration for their Remedy environment.


Significant improvements to the Zero Downtime Upgrade capability for the Remedy Platform

9.1.04 delivers significant improvements to the Zero Downtime Upgrade capability for the Remedy Platform: Several manual steps of the process have been automated. If, for some reason, the platform upgrade fails, the platform components and the file system are rolled back to the earlier version. All these enhancements allow customers to safely perform in-place upgrades of the Remedy platform without impact on the overall Remedy ITSM service. This recorded Connect with Remedy webinar session about Zero-Downtime Upgrades provides additional insight into the approach.


Efficient Patching/Hot-fix of Remedy with Deployment Manager

Starting with version 9.1.04, customers can now use the Remedy Deployment Application to easily deploy new Remedy platform patches and hotfixes into their Remedy environment, including new binaries. Remedy administrator no longer have to run patch installers on each server of a server group across multiple environments (Development, QA, and Production) to deploy new binaries. Platform patches are now delivered as deployable packages. When a Remedy administrator deploys such a package on a primary server in a server group, the changes / new binaries provided through the patch or hotfix are applied on all the secondary servers automatically.  Please note that there are also a number of other enhancements in the Remedy Deployment Application v9.1.04.


Centrally enable logging in a Remedy server group environment

Last but not least, Remedy 9.1.04 also makes it easier for Remedy administrator to centrally enable logging in a Remedy server group environment, reduces CPU resource usage on mid-tier server by 50%, and informs users of the mid-tier UI about an upcoming session timeout.


Additional Utilities - Remedy Server Group Administration Console

In support of the new Remedy 9.1.04 release, the Remedy product team also release a number of value-add utilities to the BMC Communities. These are unsupported at this time, but BMC will evaluate based on customer feedback whether to include it in the standard product at a later time.


Some references to additional information about this release:



Also check this blog by Peter Adams for details of other enhancements as part of Remedy 9.1.04 release - Remedy Fall 2017 Release (9.1.04): BMC Continues to Innovate ITSM with New CMDB User Experience, New Cognitive Capabilities in Remedy and New Multi-Cloud Service Management


Thank you for your continued support of the Remedy family of products and we look forward to updating you on more innovative product enhancements in the coming months.


Enjoy the year end and have a great start into 2018.


Rahul Vedak

Remedy Product Manager