Just sharing one tip with ARS. A known solution to known problem.

In case if you have  AR Server running on Windows. And if its service stops working due to java updates – you need to make changes (as per new JRE) at below mentioned locations.


  • Update java/jvm path at below location in registry on given system

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BMC Remedy Action Request System Server <host name>\Parameters


  • Edit <AR Server Install Dir>\arserver.config and update jvm search path (set the upgraded JRE version)


     # JVM search paths (number indicates search order)\Program Files\Java\jre1.8.0_141\bin


  • Edit <AR Server Install Dir>/Conf/armonitor.cfg and update all hardcoded java paths.