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Just sharing one tip with ARS. A known solution to known problem.

In case if you have  AR Server running on Windows. And if its service stops working due to java updates – you need to make changes (as per new JRE) at below mentioned locations.

 

  • Update java/jvm path at below location in registry on given system

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BMC Remedy Action Request System Server <host name>\Parameters

 

  • Edit <AR Server Install Dir>\arserver.config and update jvm search path (set the upgraded JRE version)

 

     # JVM search paths (number indicates search order)

     jvm.search.path.1=FILE_SYSTEM=C:\Program Files\Java\jre1.8.0_141\bin

 

  • Edit <AR Server Install Dir>/Conf/armonitor.cfg and update all hardcoded java paths.