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April of 2015, BMC introduced Remedy 9. BMC applications run on the BMC AR System Platform. Remedy v9.1 was released in December 2015. In this article I will update, you on the changes made to the curriculum from v8 to v9. A list of all the courses are listed here: BMC Remedy Service Management Suite

 

Prerequisites

The prerequisite for many of the ITSM, CMDB and AR classes was a 16 hour web-Based training in v8. We have shortened the prerequisite to 2 hours. BMC Remedy AR System 9.1: Concepts (Released recently and replaces the 9.0 version) is a great way for IT Managers to get a high level overview of Remedy 9 and will help folks that are new to Remedy learn the basics.

 

What's New for Remedy Application Admins

Remedy Application Administrators now have a course (BMC Remedy AR System 9.0: Administering) that will help you learn about troubleshooting techniques and server configurations instead of teaching you how to develop custom applications. With this course we were trying to solve the problem of customers who would leave Foundation part 2 wanting to know more about administering and troubleshooting. This is a great course for RemedyOnDemand customers.

 

What's New for Remedy Application Developers

In the previous learning path we focused on custom application development. The v8 learning path is right for you if you want to learn about custom application development. However, after teaching Remedy for many years, I know that many of you want to know how to tailor ITSM the right way. You left the Developer Part 2 class knowing a lot about Remedy Development, but had no guidance on tailoring ITSM. So, we are going to teach developers how to develop on the platform with ITSM in mind in the BMC Remedy AR System 9.0: Basic Development course and in IT Service Management 9.1: Development we will teach you how to tailor ITSM based on input from BMC Support. Therefore, what we teach is already blessed by BMC Support.

 

Smart IT and MyIT

If you are looking to enhance your experience with Smart IT and MyIT. We have training available for you. Check out

BMC MyIT 3.x and BMC Remedy with Smart IT 1.x: Administering and Configuring and BMC Remedy with Smart IT 1.3: Using and Administering (WBT).

 

Getting Certified

We offer an accreditation exam called BMC Accredited Administrator: BMC Remedy AR System 9.0 after you complete BMC Remedy AR System 9.0: Administering. The exam cost is included in the price of the course. Or if you are a BMC Accredited Administrator: BMC Remedy AR System 8.0, you can complete the BMC Remedy AR System 9.0: What's New for Administrators and pay for just the exam.

 

If you are a BMC Certified Developer: BMC Remedy AR System 8.x. You can upgrade to Remedy 9.1 by taking 

BMC Remedy AR System 9.0: What's New for Administrators (WBT), BMC Remedy AR System 9.0: What's New for Developers (WBT), and passing the BMC Certified Professional: BMC Remedy AR System Development 9.1 Upgrade Exam.

Please let me know if you have questions about the curriculum by commenting below. I have updated this blog to reflect changes since Remedy 9.1 was released.