All, This may seem like a simple question, but I want to confirm you can use SQL Database Instances (example: server1\remedytest ). We moved two of our test systems onto a new SQL Database for… Show more
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Hi All I have a notify action written in a filter on HPD:WorkLog form, so as to everytime a user creates a work log entry using SRM console which in turn gets gets pushed in Incident work info,… Show more
When resolving an incident ticket, is it possible to generate an email to the customer with the incident number in the content? This is to allow the customer to fill in the survey without need to… Show more
we saw several "issues" when using Remedy SSO with Remedy AR System and TrueSight Operations Mgmt (Presentation Server) since truesight is using the * default realm and if customers are using a…
To change Mid Tier/Tomcat from running as a local service account to a windows domain user, what permissions/config is needed?
The Mid Tier Tomcat server (version 9.1.02, latest patch) was installed to run as the local service. I've searched through the docs site, the pdfs and google - all have failed me... What… Show more
Having read the docs (Operations on entry objects - BMC Remedy Action Request System 9.1 - BMC Documentation ) I try to limit the number of fields returned in response from REST API, but get en… Show more
How to connect a gmail account to the Remedy Email Server - procedures for configuing the email engine inbound/outbound mail boxes to get mail exchanged between gmail and Remedy.
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Hi, I have two filters involved in three regular forms. The flow: First filter on a modify action on the first form push the changed value in a second forms. The filter on the second push this… Show more